Sealy UK Reviews 1,442

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly highlighting the comfort and support provided by the mattresses. Many consumers appreciate the value for money and the superb craftsmanship, noting that the products are well-made and durable. The delivery service is frequently described as efficient, on time, and helpful, with staff often going above and beyond. The overall service, including advice and support from staff, is also highly commended. However, some customers also noted issues with certain mattresses being too firm or causing back pain, even after a period of use. A few people experienced problems with mattresses sagging or developing lumps after a short time, leading to discomfort. There were also occasional mentions of strong odors from new mattresses and some dissatisfaction with delivery personnel not providing the promised service or damaging property.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the comfort and support of their... See more

Quality

Consumers generally find the quality of the products to be positive, often describing them as well-made,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the efficiency and promptness... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Service

Reviewers mention positive feedback about service. Customers praise the excellent advice and service... See more

Based on these reviews

Rated 5 out of 5 stars

My purchase of the Sealy Turin Plush mattress and divan base bed is an excellent choice. It is very comfortable and has good support. Dave at the Blandford Furniture Bazaar Bed Shop gave excellent ad... See more

Company replied

Rated 5 out of 5 stars

I bought a hospitality mattress direct from Sealy, having slept on it in a hotel. I thought it was fantastic value, as the quality is superb. It is so comfortable, yet supportive. The purchase was t... See more

Company replied

Rated 5 out of 5 stars

This product has been a revelation. I used to think that I could sleep on anything. I now see that there is a difference between being in bed and actually feeling totally relaxed and at rest. Even if... See more

Company replied

Rated 5 out of 5 stars

Although we didn't buy the mattress direct from Sealy on what probably could be considered as a budget price (although it was on a more than 50% off lightning deal) the quality of the mattress is cert... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

Here at Sealy, we put our heart & soul into every mattress we make. We represent generations past and present, decades of knowhow, and love for crafting a wonderful night’s sleep. We invest heavily in research and product development to provide innovative beds and mattresses that cater to a multitude of sleepers. Without the skill, workmanship within the Sealy Sleep Team, who make every single mattress right here in the UK; we wouldn’t be the tried, tested and trusted sleep brand we are today. You can find our mattresses in both National and Independent retailers across the UK: https://www.sealy.co.uk/where-to-buy/ . We are exceptionally proud of our products which is why we welcome feedback from our customers. We value your opinions and experiences as they help us to continuously improve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Motion transfer is unreal with this…

Motion transfer is unreal with this mattress...purchased june 2025 feels as though on a bouncy castle when husband moves, all started to squeak now too...not what I expected for a £3000 mattress 😪

April 16, 2026
Unprompted review
Rated 2 out of 5 stars

Not Cunard-er!

Loved our old Sealy mattress, but needed to replace it after 25 years comfortable service. Having sailed numerous times on Cunard, and loved the Sealy mattress they use, ordered a Cunarder online direct. Said it would take up to 6 weeks as 'made to order', but ready to be delivered after 11 days. Excellent delivery service, men advised air for 3 hours due to bug shield Sealy apply -- make that 3 days, as smell is awful! The Cunarder is meant to be medium - firm, but think of it more like sleeping on a brick!! The covering is also different to the onboard ones. Contacted Sealy to see if they do a topper, which they don't, but staff member said they would see if they could come up with a solution. I did say that I wondered if it was old stock as it was ready so quickly, but Sealy denied this. 3 weeks later and still no contact from Sealy, so have now bought a topper from a local bedding supplier, and hope this will make a difference. Very disappointed with the description of the mattress not matching my Cunard experience, and the poor after sales service, so won't be recommending Sealy to anyone.

February 28, 2026
Rated 5 out of 5 stars

The customer service was superb

The customer service was superb, honoured the warranty without any qualms
Cannot fault the replacement mattress and the egg staff involved

March 4, 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review. We really appreciate your feedback.

Rated 5 out of 5 stars

Following a five week Cunard Cruise

Following a five week Cunard Cruise, I discovered that the really comfortable mattress in my cabin was made by Sealy and were available directly from the factory.
The Cunarder mattress is super comfortable and I am getting a very good nights sleep.
Highly recommended.

March 2, 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your lovely review

Rated 1 out of 5 stars

Got our posturepedic mattress from qvc

Got our posturepedic mattress from qvc. Was promised white glove delivery.
2 apes turned up. Struggled to get the mattress up the stairs. They damaged the house getting it up. They Didn't have any tools so couldn't even put the bed together. They asked me wife which way she wanted the mattress going....They didn't want to take the old bed away or the new beds packaging. My wife was on her own and felt very intimidated by the delivery men. I came home and had to put the headboard, bed and mattress together with a bad back which is why we got the mattress and white glove delivery in the first place. So all in all very disappointed by the experience.
Ps. Mattress amazing. No back pain since.

February 20, 2026
Sealy UK logo

Reply from Sealy UK

Hi Josh

Thank you for your review.

We're really sorry to hear of your delivery experience, please accept our apologies. We'd really like to look into this further and discuss with our delivery partner as this is not the level of service we expect for our customers.

Please get in touch with us at customercare@sealy.co.uk with details of your order and we will investigate further.

We're very pleased you're happy with your new mattress :)

Best wishes
Sealy UK

Rated 5 out of 5 stars

My purchase of the Sealy Turin Plush…

My purchase of the Sealy Turin Plush mattress and divan base bed is an excellent choice. It is very comfortable and has good support.
Dave at the Blandford Furniture Bazaar Bed Shop gave excellent advice and service. I can thoroughly recommend this bed and the shop.

February 20, 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your lovely review Brian.

Dave is extremely knowledgeable and we are very pleased to hear that you are happy with your choice :)

We hope you will be sleeping comfortably for a very long time.

Best Wishes
Sealy UK

Rated 3 out of 5 stars

Within two months The mattress has…

Within two months The mattress has already started to lose it’s firmness.

February 26, 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review.

We're sorry to learn of your concerns and apologise for any disappointment.

If you believe there may be a problem with your mattress, please do get in touch with the retailer and they will investigate further.

If you need any further assistance please contact us at customercare@sealy.co.uk

Best wishes
Sealy UK

Rated 5 out of 5 stars

Top comfort

Comfortable, soft & firm, just what my body needs. This mattress is great because i don't need to turn it over.

February 24, 2026
Sealy UK logo

Reply from Sealy UK

Thank you for taking the time to leave a review

Rated 5 out of 5 stars

Really comfortable

Our new mattress is very comfortable really thick & good quality. Still very new so hoping it will do us a good few years!

February 18, 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review

Rated 5 out of 5 stars

Superior quality and comfort

Superior mattress, quality design and beautifully made. The comfort is sublime and my body is well supported. This is my second sealy mattress and they stand the test of time. Well worth the money for a quality sleep

February 23, 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your 5* review

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