While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product and its quality, often describing it as well-made and sturdy. Many people report improved sleep, reduced back pain, and overall comfort, highlighting the supportive nature of the mattresses. Consumers frequently mention that the product lives up to or even surpasses their expectations for comfort and quality, making it a worthwhile investment. However, some customers also noted issues with product dimensions, finding mattresses to be shallower or shorter than advertised. A few other people also felt that the firmness level was not as expected, with some "medium" mattresses feeling too hard. Additionally, some reviewers were not happy with the durability of certain products, experiencing sagging or dents within a few years, and a small number of people reported an unpleasant smell from new beds.

What people talk about most

Product

Consumers find product to be positive, often praising the comfort, support, and overall quality of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the superb comfort, craftsmanship,... See more

Staff

People report ambiguous experiences with staff. Many customers praise the staff for being knowledgeable,... See more

Price

Clients share ambiguous opinions on price. Many customers express disappointment, feeling that the high cost... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the... See more

Based on these reviews

Rated 4 out of 5 stars

I purchased a Hypnos Cambridge Deluxe small double mattress from Land of Beds. It was delivered well within the suggested time scale. The mattress itself appears to be well made and quite sturdy. W... See more

Rated 4 out of 5 stars

This is our 2nd Hypnos bed... Our first developed a fault which the company replaced under warranty with their fast & free delivery after it was manufactured. They're pleasant and responsive to deal... See more

Rated 4 out of 5 stars

The bed is fab, very comfortable, I get a much better night's sleep. Unfortunately I was disappointed with the fact that I have not received a paper warranty for the bed , when I phoned Hypnos I... See more

Rated 5 out of 5 stars

Purchase experienced was unrushed and provided by helpful knowledgeable staff. I tried many variants to get the right selection. The mattress chosen was a Cotton Options and has proved to be a very... See more


Company details

  1. Bedroom Furniture Store

Written by the company

Hypnos is an award-winning British manufacturer of sustainably-designed and handcrafted beds and mattresses. All our products are bespoke and made-to-order and can only be purchased via our network of retailers who will help you to carefully choose the right mattress which offers the optimum comfort and support for your body. Trusted since 1904, Hypnos uses only natural and sustainable materials traceable to their origins and is proud to be the world’s first carbon neutral bedmaker. Please contact your local retailer to ensure you select the right mattress and personalised styling options from our extensive range. Please direct any post-purchase care queries direct to your retailer who will be delighted to help.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth every penny

After doing much research and trying out a mattress at our local bed store, I knew that all the previous mattresses I had tried could not compete. I was impressed by how they are made, using natural wool and being hand finished. After spending many years on a high quality memory foam mattress, I wanted to get away from materials that were causing me to overheat at night. Sleeping now on my Hypnos mattress feels like a piece of luxury which I think is money well spent seeing that to get a good night's sleep is worth every penny.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

I changed from medium/firm to medium…

I changed from medium/firm to medium mattress. What a difference to my sleeping experience. I seem to be able to sleep for longer and feel more refreshed than I have done for years. First time with a Hypnos mattress and it won’t be the last.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

I switched from a Tempur Mattress…

I switched from a Tempur Mattress because I was waking up overheating in the night. This no longer happens with my Hypnos as it’s made with all natural materials. It feels nice knowing the materials are sustainable and organic. The quality of the mattress is next level. The support is very good.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

This mattress delivered true luxury…

This mattress delivered true luxury from day one. The pillow top gave that deep, plush “sinking in” hotel bed feel with excellent pressure relief on shoulders and hips. I’m a side sleeper (with some back sleeping too), and it cradled me perfectly without bottoming out early on. The natural fillings kept it breathable no overheating issues even in summer. My partner could toss and turn without disturbing me much.
Craftsmanship shone through: hand tufted, quality pocket springs that provided good support and edge stability for the first several years. It felt premium and looked elegant with its deep profile. Many nights I fell asleep faster and woke up more refreshed. it is easily the best sleeps I’ve ever had.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

After making the switch to a Hypnos…

After making the switch to a Hypnos mattress, my definition of a "good night's sleep" has been completely rewritten. There is a distinct difference between a mass-produced foam mattress and the handcrafted excellence of a Hypnos, and you feel it the second you lie down.
The pocket spring system is incredibly reactive. It manages to feel firm enough to support my spine while still offering that "cloud-like" pressure relief on my shoulders and hips. There is a unique "buoyancy" to a Hypnos. It doesn’t have that "sinking into quicksand" feeling of memory foam; instead, it pushes back just enough to make you feel weightless. Whether I’m sleeping on my side or my back, I wake up without the usual aches and stiffness.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Best comfortable mattress

I have tried many different mattresses but this one is the most comfortable mattress I have ever owned. Wouldn’t be without it and recommend to all who like a soft mattress

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Hypnos Pillow Top Select

Having spent £2000+ on a Simba mattress approximately 1.5 years ago and were so dissatisfied with it we decided to move on and buy another. We settled on the Hypnos Pillow Top Select and the difference is night and day for comfort. Will be purchasing another for our spare room soon.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great MattressGood experience from picking our…

Good experience from picking our mattress in store with a very knowledgeable assistant. The delivery was fantastic two really pleasant and polite guys. We are finding we are getting a much better quality of sleep and ability to turn over much easier.

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Elite pillowtop king size

I tested this bed out and lay on it for at least half an hour. I’m used to pillowtop mattresses. Perfect so I thought. From the moment I lay on it,it was like being in a hammock. No support at all. Nothing like the one in the shop I tried. It’s a medium tension. I appreciate the sink in feeling with a lovely pillow top but this is definitely not right. My daughter tried lying on it and is about 8 stone 9. She sank into it at this weight and she said it was horrendous with no support and was immediately uncomfortable with no support. That was just on her back. On her side she expressed how it would be impossible to sleep on it. She can sleep on anything! I’m mortified. The shop I got it from says Hypnos won’t look at it for three months unless I pay £85! I’m turning it weekly as by the book. It makes no difference at all. It’s literally ten times worse than the one I disposed of due to sagging after 11 years. I paid £3000 with the base and there is categorically something wrong with it. I’m stuck with a mattress which is utterly dreadful and crippling me from head to foot. I did loads of research and found great reviews. I made sure I stayed on it for at least half hour and no way did it feel like the one delivered. The one delivered was sagging and uncomfortable from the second I lay on it. I’m very upset. So much money wasted and nobody can help me. The shop I got it from were lovely. The buying process was great. They can’t do anything. It’s up to Hypnos but apparently nothing can be done for three months. I know mattresses take time to bed in and settle but this issue won’t change! Something is not right. So much money for me as I’m disabled and cant work. How two mattresses the same can be so different is beyond me. I’m very sad I can get no help. I’m forced to sleep on a mattress which is not fit for purpose. Four people all light weight have tried it and every one has said there is something wrong! I just wish Hypnos could help here. It’s making life very miserable for me.

March 18, 2026
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Good morning Judi,

I hope you are well,

I beleive we have provided a resolution for you and the retailer.

Can you confirm if this has been passed on to yourself?

If you have any more questions please email customerexperience@hypnosbeds.com

Kind regards
Hypnos

Rated 5 out of 5 stars

Wonderfully comfortable Hypnos mattress

Bought a Hypnos mattress from Grove Bedding, Galashiels. Its the second time I've bought from them - their staff are knowledgable and take time to find out your needs and budget. We narrowed it down to three mattresses and I spent some time trying them out. The Hypnos one was a little above my budget, but it won on two counts - comfort and provenance. They're a family firm, use natural materials and do well with sustainability. Having used it for nearly 3 months I'm really pleased. The (very clear) instructions said to rotate it every week for the first 3 months. You really need to do this to get rid of the body impression, especially in the first month, but almost at the 3 month mark now and I can see that it won't be needed so often soon. It was surprisingly easy to do this. I'd recommend Hypnos to anyone, but I'd also recommend going to a shop rather than online as you really need to try a mattress.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

This is an update to the previous negative review..

This is an update to the previous negative report that I gave to Hypnos.
Hypnos replaced the disintegrating single mattress with a new 'like for like' product. I am grateful to Hypnos for honouring their 10 year guarantee and the speed with which the situation was rectified.
I accept that the original confusion may have been caused by myself through not directing the initial enquiry to the retailer. Excellent service Hypnos and thank you so much

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Having purchased a single firm mattress in September 2023 and it has recently started squeaking when I turned over which was very annoying.
I contacted the supplier and I had to send a video showing the squeak.
Hypnos sent out a furniture expert to inspect the mattress and they found that it was probably a spring rubbing against the material but stated it wasn't a manufacturer fault which I find disappointing. After back and forth emails with myself the supplier and Hypnos stating I was dissatisfied with their findings Hypnos said they weren't able to replace the mattress.
Hypnos mattresses come with a 10 year guarantee which is obviously no use whatsoever as if the mattress is squeaky surely it is faulty 🤦

April 2, 2026
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Good morning Terry.

Thank you for your review.

Can you email customerexperience@hypnosbeds.com to follow up on your initial contact.

The outcome does not seem accurate and we want to review and see how we can assist.

Kind regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look