Sears Home Services Reviews 

No issues with technician at all, performed repair timely. The rest of the process was unacceptable, repair was canceled 3 different times, AI communication was extremely frustrating. Also, warning for cancelation of appointment with a service call fee, after Sears canceled repair 3 times was unfair

Very disappointing experience. The technician arrived in a personal vehicle with only a small tool bag and didn’t even have a ladder—I had to provide my own. After taking a few pictures, they told me my claim would “probably be denied” before the inspection was even complete. They also said they couldn’t go into the attic because they would be fired.

As a paying Choice Home Warranty customer, I expected a professional inspection with the proper equipment and a thorough evaluation. Instead, the service felt rushed, incomplete, and unprofessional. I am very dissatisfied with both the technician and the overall claims experience.

Jim was courteous and prompt. He quickly determined the source of the problem and fixed it. Jim did a good job.

5 stars for Tyrone . He was very professional and explained everything to me.

0 stars for your AI system. I received over 13 emails, and the day of service alone, I received 4 phone calls. Totally unacceptable. Your system interrupted me as I was trying to work. Just awful.

The technician was on time, polite and completed the service in a timely manner.

Technician was very helpful and very knowledgeable.

I would give him ten stars if I could. He is always on time, polite, professional, and most of all, he fixes my stuff! I cannot say enough good things about Augustine. I like the other guys, but Augustine is in a class by himself. Give him a big, fat raise!

The refrigerator is still doing the same thing. It is freezing back up and I can't open the drawer.

Kenneth was very polite, kind, and professional, also he had a good sense of humor. He completed the repairs in no time and he also fixed my icemaker, which was frozen up. I told him it happens all the time and I use a hairdryer to unthaw things. That’s when he said I will fix it for you because you should never use a hairdryer as you could do damage to other parts. That was fine with me It saved me time.. I have been very happy with A&G Service. Absolutely no problems and I’m also very happy with my household warranty and very grateful to have it. Thank and God bless all of you.

Mr. Smith was a seasoned pro who diagnosed the problem quickly and then took steps to ensure other possible issues that could go wrong were inspected and confirmed to be in working order. I was very confident in his work.

Setup diagnostic service for our 5 year old LG refrigerator. The technician showed up in personal vehicle not a service van. No business cards available when asked for one. Technician stated compressor had a "locked rotor". Our LG refrigerator utilizes a linear type compressor which has no rotor. The technician also stated that the evaporator had a refrigerant leak WITHOUT installing a tap port and checking pressures. By the time the technician put a repair estimate together based on assumptions, it was more than the fridge was worth. Very displeased with the technical expertise.

The technician was very professional and friendly. He was also very knowledgeable.

DO NOT USE SEARS APPLIANCE REPAIR.

This has been one of the worst customer service experiences I've ever had.

Our refrigerator was working when we called Sears. It was making an intermittent noise, and we wanted to have it repaired before it became a bigger problem. After their technician diagnosed the issue and "fixed" it, our refrigerator completely stopped working.

They then ordered three additional parts, which arrived within a few days. Unfortunately, it took almost three weeks for another technician to return and install them. We were told the refrigerator would be cold within 48 hours. More than three days later, it still wasn't working.

We have now been without a refrigerator for nearly a month because of Sears Appliance Repair.

To make matters worse, their customer service is nonexistent. Their AI phone system makes it impossible to speak with a real person, and despite multiple complaints, not a single person contacted us to apologize, explain what went wrong, or take ownership of this situation.

Our home warranty company hired Sears to prevent a minor issue from becoming a major one. Instead, they took a working refrigerator and turned it into one that doesn't work at all.

Their website promises dependable and reliable service. That was absolutely not our experience.

No one from Sears Appliance Repair will ever service our appliances again. If you need an appliance repaired, I strongly recommend choosing another company that actually cares about its customers' experience.

If I could give Michael a 6 (or higher) I would. My dishwasher had a very tricky problem and he fixed it so now it runs perfectly. We are grateful.

great job thanks

Quick diagnosis of issue and repair. Great work.

Subject / Review Title:
Extremely Disappointed: 7-Year Loyal Customer Considering Cancellation Due to Endless Delays
Body:
I have been a loyal Sears Home Warranty customer for over 7 years, currently maintaining two active accounts (807 N 3rd St, El Cajon, CA 92021 and 1908 Montea St, Santee, CA 92071). Unfortunately, the service I am receiving regarding my recent claim is completely unacceptable.
On July 1st, I reported an issue with my washing machine (it was not draining). A technician arrived on July 3rd and diagnosed the problem as a faulty water pump, then placed an order for the replacement part.
Since then, I have experienced constant, frustrating delays:
Initial appointment: Scheduled for July 14th.
First cancellation: On July 13th, I received an email canceling the visit because the part had not arrived, rescheduling to July 22nd.
Second cancellation: Rescheduled again to July 29th for the same reason.
When I called customer service on Thursday, July 23rd, no one could give me a clear update. I asked for the tracking number for the ordered part to verify its status, but I was told representatives don't have access to that information because "it’s handled by the parts department."
It has been nearly a month without a working washing machine and without any real transparency from Sears.
Bottom Line: If this issue is not fully resolved during the scheduled visit on July 29th, I will immediately cancel both of my home warranty accounts with Sears and take my business elsewhere. Long-term loyalty should mean better service, not endless excuses.

Absolutely the worst company to “fix” appliances. They DO NOT fix anything. All they do is take your money and leave you with a broken appliance. I’ve been without a washer for almost 2 months now! I would never recommend this company to anyone!

I have been a Sears Home Warranty customer, and my experience has been one of the most frustrating customer service experiences I’ve ever had.

I reported that my mini-split air conditioner was not cooling on July 13. As of July 25, my problem still has not been resolved. During that time, Sears has sent four different service companies to my home. I have dealt with no-shows, conflicting diagnoses, and repair attempts that actually left my air conditioner working worse than before.

To accommodate these appointments, I have taken five days off work. Between waiting for technicians who never arrived and spending entire days with technicians who failed to fix the problem, I have lost valuable income and time that I can never recover. Ironically, the wages I lost could have paid for a brand-new mini-split system.

What makes this even more concerning is that I live in Miami, Florida, where the heat index has exceeded 100 degrees. This is not simply an inconvenience—it is a health and safety issue. Living without a properly functioning air conditioner in these conditions is unacceptable.

I have called Sears countless times, followed every instruction, and made myself available for every appointment. I even missed a family reunion that had been planned for months because I stayed home waiting for another service visit, only to be disappointed once again.

At this point, I believe Sears should replace the mini-split rather than continue sending different contractors who cannot resolve the issue. Considering the number of service calls, technician visits, and repeated failed repair attempts, replacing the unit would likely cost less than continuing this cycle.

I am extremely disappointed with the way this claim has been handled. Customers purchase home warranties for peace of mind, not weeks of delays, repeated missed appointments, lost wages, and unresolved problems. I hope Sears reviews my case and does the right thing by replacing my unit and improving the way it handles customers facing urgent situations.

I cannot recommend Sears Home Warranty based on my experience