Sears Home Services Reviews 

I've used Sears Home Repair services in the past, generally with only small issues.

Today, We were supposed to have a repair tech arrive between 1-4 PM. At 2:15 I received a call from the "Sears AI," telling me the arrival time was now 4:15-5:00 PM. Okay, no problem.

at 3:00 PM, "Sears AI" called and told me the arrival would now be 5 - 7 PM, and asked if I would rather have my orriginal arrival window. I said I would.

The AI then put me on hold and said it was connecting me with the scheduling team. As time went by, I stated my frustration over the wait, and asked if the "team" could call me back when THEY were available, rather than me sitting around waiting for them to pick up the dead line (no hold music,nothing, just dead air), but the AI told me that if I hung up, I would have to call back and wait again for an available scheduler, and remaining on the line was my ONLU option to keep my place in line.

I had several conversations with the AI, expressing my frustration as the wait time mounted. The AI apologized, and repeatedly assured me that waiting on hold was the ONLY way to keep my "place in line."

After 20 minutes on hold, the AI hung up.

I won't be calling Sears Home Repair Services back, ever.

Friendly. Informative. Fixed the problem.

Garth was very pleasant!!! He couldn’t do anything because my hot water heater is enclosed and he couldn’t get to it., thought he could but he couldn’t!!! I appreciate him telling me the temperature of my hot water.

Tech was adamant on fixing the issue and getting us back on track with our refrigerator. He was knowledgeable and thorough.

The washing machine is unstable. It needs to be leveled. He didn’t check it out. Please come out and fix it. Finish the job thank you.

They came out and said they fixed the leaking dishwasher. The next day it was leaking and I cannot get them to fix it even though I paid 507.90

They will call you to sell expensive repair plans but when you want to reach someone to get in touch with the technician they’re sending you just hit a wall. No customer service to call. Their technicians can’t even read apparently, the incompetence is astounding.

super easy to schedule the service, reasonably priced and Brian was efficient, informative and friendly

Brad was professional and friendly. I found him trustworthy and efficient. Thanks so much, Brad!

Peter was expert at his job. He quickly resolved our issue and left his work area very clean.

Bobby was communicative and open. He clearly explained things & let us know most likely issues and was honest about his limitations.

Junny and assistant did agreat jon correcting clump icr problem from over filling water problem.

The service was quick and easy. The technician knew exactly what needed to be done and got right to work. The job was completed efficiently and in no time.

I like the notifications regarding arrival time and the technician is courteous, does not leave a mess and very experienced.

I'm not sure how Sears continues to exist as a company. I currently have the master Sears Protect plan. I am paying almost $800/year. In early July of 2026 I called in to have a repair done on my dishwasher. I received the needed parts almost immediately. On July 7, 2026 I called Sears to inform them that the parts had arrived. They scheduled me to have the repair done on July 8th.
They confirmed the date via text. It stated that the technician would arrive between 8:00 am and 5:00 pm. On the 8th they sent another text confirming the repair. One update I received in the afternoon stated that the technician had 8 (eight) stops prior to coming to my house. This seemed absurd. At 3:37 pm I received a text stating that I was re-scheduled to July 9th between 8:00 am and 5:00 pm. On July 9th I received an email at 7:08 am stating that my appointment was confirmed. The repair appointment was changed to Friday the 10th.
On Friday July 10th, I received a text stating that my appointment was changed to Saturday the 11th.
The appointment was changed to Friday the 17th on Sunday the 12th. I called to complain, and the sent me a text confirming a new date of July 13th.
At 4:36 on July 13th they sent a text changing the repair to July 20th. I was irate.
I spoke to several people. It took me HOURS to get a human being on the phone (even longer to get the right person).

I was told on both July 14th and July 20th that my cased was being expedited and escalated. WHAT A JOKE!!!!!
On Monday July 20th, at 3:51 pm they changed my appointment to July 20th!!!!!!!!!!!!!!
Their behavior is disgraceful, and (in my opinion) borders on fraud.

For your own sanity: STAY AWAY FROM SEARS!!!!!!!!!!!!!!!!!!!!!!

Duane replaced the parts and didn’t test the washer before he departed. Now my washer is leaking all over the floor. It was not leaking before he conducted the service.

I called him and he was very combative with me and said he doesn’t have time to come back out. Frankly, he is a very unprofessional service rep.

Very unprofessional! Didn't even let me know they were here. Literally took a picture and left never knocked on my door or called to let me know they arrived. Didn't even get out the car.

Professional, thorough and efficient. On time and very polite. No really appreciative of the wonderful service. Thank you so much!

I have had multiple instances with poor service from the company's "representative" on the phone. They have a nasty attitude immediately when I address my issue with them and don't value the customers. Not to mention they have a thick accent which I typically don't mind but when I ask for them to repeat themselves they get more frustrated and more unpleasant to talk to. I have been with sears for over 25 years and this past year have experienced several issues with my appliances which I have needed to utilize the companies services. Each experience has been a poor one. They put me on hold for 10 minutes or disconnect the call.