Sears Home Services Reviews 

Steve was very courteous, friendly, and helpful. He explained what he was doing and checking for in our washer. He also, offered to clean our dryer while waiting to hear back from AHS. Thanks for the suggestion! He also, was great with our dog!

I had an appointment scheduled with Sears for a washing machine repair. After a four-hour wait on the scheduled date, the appointment was canceled, which was quite frustrating. Fortunately, I was able to find an alternative repair service that successfully diagnosed the issue with the washer.

Prompt, courteous and helpful was able to assess problem with refrigerator quickly.

My technician was nice and explained what was wrong. Also, he told me possible reasons why my AC unit was functioning differently. He show me the problem and was able to repair it the same day.

Washing machine is still broken. Couldn’t even run one load. Doing the same exact thing it was and Sears doesn’t have any live persons to speak to. There is no way to file the 30 day guarantee. It’s the same automated virtual BS. Worst company ever. Do not waste your time or money.

Outstanding, professional, and friendly technician

Mark was informative, extremely helpful and communicated well. Excellent!

Troy is knowledgeable and kind. Sad the parts from Thor were defective and Troy will have to return once new parts are sent.

Great job the technicians was very informative and polite noted the problems with my refrigerator and the solution .

Wrong claim information from the technician. Wrong item on the claim. Wrong diagnosis on the the AC unit. The technician that was sent caused the electrical problem and could not fix.

Very fast response. Knowledgeable technician. Big help.

Hi - Mark was great. He was friendly, knew what he was doing and explained it and the $$$ needed to fix the machine. Unfortunately, the cost of repair exceeded what it would cost me to replac it.

The technician diagnosed and solved the issue with professionalism and knowledge.. His expertise was evident and he was able to return the unit to full service..

When we requested the appointment, we wrote down that the mother board was not working and we could not get nothing to work on the frig itself. We also put that we installed a brand new mother board, and still nothing was working. The tech arrived and tinkered with the frig for about 30 min and even had to consult another tech on the phone. At the end of it he said he could not even run a diagnostic on the frig because the board was not working and then charged us $129 for a diagnostic fee. Why were we charged if there was no way to run a diagnostic on it in the first place? We put in the appt note that the board was not working, so why even send a tech out in the first place. In addition to being charged a service we didn't even receive, it is impossible to talk to an actual person about this experience and try to request a refund. I have tried multiple numbers on the Sears Home Service website and everything is AI. Overall, this is bad business on Sears part and we will not be using Sears Home Service for anything else, nor be recommending it to any friends or family.

Washer/Dryer Preventive Maintenance Check up. Pedro was good about explaining what he did and what I could do to improve performance for a long time.

Jeff was very polite and professional. He diagnosed the problem quickly. After the repair was completed he made sure the air conditioner was working properly before he left.

Terrence was great. He was extremely knowledgeable and knew what was wrong with our ice maker immediately. He had everything squared away with our home warranty company and had our fridge fixed in less than a week. He was awesome.

Justin was amazing! Efficient and professional. He was punctual, communicative, and able to get the job done in less than 30 minutes.

It has been nearly 2 weeks and I am still waiting for my second appt to have my fridge fixed. There are no live people you can talk to, only ai. Every time my appt gets made it then gets canceled because "all the parts have not arrived", but the parts are mailed to me and nooone has come out and checked. I have had over 55 texts and over 35 emails from the sears AI - the waste of my time is compounding. I went with sears as I thought it was a better choice to go with a national company. Stick with the small business next time.