Having had trouble accessing our flight e tickets for our upcoming fly / cruise, I phoned Seascanner for assistance. Liz in the Seascanner Support Team could have not been friendlier, kinder and mo... See more
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Review summary
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Reviews shaping this summary
I had not received my tickets or been allocated a cabin number a few days before my cruise. I logged a ticket on the web chat and got an email response from Aimee the next morning. Aimee was really he... See more
Company replied
First time using Sea Scanner. Booking process very easy as it's very clear and plenty of options to choose from. It's a simple process with instructions and the ability to review before confirming pur... See more
Company replied
Mitch and Naomi from seascanner was extremely helpful, we had to adjust a few things before we go on p and o cruise. All we needed is just 2 telephone calls away, everything was sorted out promptly.... See more
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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Great customer service
Aimee at Seascanner was very helpful with our request to add Captain's Circle numbers to our Celebrity Cruises bookings. Great customer servce. We always book our cruises through Seascanner as they offer great value and the customer service is excellent.
March 19, 2026
Unprompted review
Reply from Seascanner UK
Hi Nigel,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was very helpful in adding your Captain’s Circle numbers and that you received great customer service. It’s fantastic to know you continue to book with us and value both our service and pricing. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Shannon made a very difficult day an…
Shannon made a very difficult day an easier one with her professionalism and tenacity. She is a credit to the seascanner team and I appreciate her very much.
March 27, 2026
Unprompted review
Reply from Seascanner UK
Hi Martin,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Shannon was able to make a difficult day easier with her professionalism and tenacity. It’s fantastic to know her support made such a positive difference. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
100% cancellation charges, no flexibility at all
I booked a cruise with seascanner for a P&O ferry two months ago paid 100% on the day, with less than seven days to go seascanner and PO ferries cancellation charges are 100%, so I get no money back whatsoever, no credit note no nothing. They are just heartless companies that don’t care less it would cost them nothing to give me a credit note but they won’t. I tried to change the name on the cruise, but as it’s less than seven days, they won’t even do that so I can’t even give the cruise away.
March 27, 2026
Unprompted review
Reply from Seascanner UK
Hi Bob,
Thank you for taking the time to share your feedback.
We’d like to clarify that we do not sell ferry crossings on our site. We also reached out to request further information so that we could investigate your case in more detail and respond appropriately on Trustpilot, but unfortunately, we did not receive a response.
Regarding the cancellation terms, these are set by the cruise line and are outside of our control, as is the case for all travel agents. All terms and conditions, including cancellation policies, are agreed to at the time of booking.
We understand how frustrating this situation can be and would have been happy to look into it further had we received the requested details.
Kind regards,
Seascanner Customer Support Team
Very quick responses
I emailed seascanner with a flight query,
Shannon got back to me very quickly with the perfect response to what I was looking for.
First time using Seascanner and if the customer service continues like this, I will certainly use them again
March 25, 2026
Unprompted review
Reply from Seascanner UK
Hi Marie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Shannon responded so quickly to your flight query and provided exactly what you were looking for. It’s fantastic to know your first experience with us has been such a positive one. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Clare,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was able to help you and provide a swift response. It’s fantastic to know you had a positive experience. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Birthday cake on board
I had a query about adding a birthday cake to my cruise whilst on board. Called - Shannon in Customer services was very helpful and was able to get everything sorted for me very promptly.
March 23, 2026
Unprompted review
Reply from Seascanner UK
Hi Michele,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Shannon was very helpful in assisting with your query and was able to arrange the birthday cake quickly for you. It’s fantastic to know everything was sorted so promptly. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Mitch from Customer Services was very…
Mitch from Customer Services was very helpful in adding the TWID ref we were given by other members of our group. In adding this it helps the cruise line know were are travelling as a group and will try to keep us together best possible. To have this added, gives us peace of mind.
March 24, 2026
Unprompted review
Reply from Seascanner UK
Hi Kim,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Mitch was very helpful in ensuring the cruise line knows you are travelling as a group. It’s fantastic to know this gave you peace of mind and made your experience smoother. We’ll be sure to pass on your kind words to Mitch.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great user friendly service
Great user friendly service and value for money!
March 17, 2026
Unprompted review
Reply from Seascanner UK
Hi Stephen,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you found our service user friendly and great value for money. It’s fantastic to know you had a positive experience with us.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Will book again
My experience with SeaScanner was seamless and hassle-free. The platform allowed me to effortlessly book activities, entertainment, and dining in one convenient place. The staff were exceptionally friendly and courteous, making the entire process a pleasure. I'd highly recommend SeaScanner for a stress-free experience.
January 30, 2026
Unprompted review
Reply from Seascanner UK
Hi VcS,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that your experience with Seascanner was seamless and hassle-free, and that our platform made booking activities, entertainment, and dining so convenient. It’s fantastic to know that our friendly and courteous team made the process enjoyable.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Booking our cruise was simple
Booking our cruise was simple and a much better price than the cruise line could offer. I needed to change the location of my cabin: Angelina emailed me to say that this was possible for a modest fee. I am very pleased all round
March 16, 2026
Unprompted review
Reply from Seascanner UK
Hi Kay,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that booking your cruise was simple and that you found a better price than going direct with the cruise line. It’s fantastic to know that Angelina was able to assist with changing your cabin location and make the process smooth for you. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great service from Aimee at Seascanner
Great service from Aimee at Seascanner today. Wanted to add a package on to our already booked P&O cruise. P&O advised I needed to add this through Seascanner. Within a couple of hours of emailing, Aimee emailed back with a couple of simple questions. The addition was quick and easy and I received another email to confirm everything had been sorted.
March 20, 2026
Unprompted review
Reply from Seascanner UK
Hi Kevin,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee provided such great service and made adding your package quick and easy. It’s fantastic to know she responded promptly and kept everything simple, with clear confirmation once it was all sorted. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Contacted Seascanner regarding an…
Contacted Seascanner regarding an upgrade to the new AI package with P & O, dealt with Aimee, very helpful and professional. Sorted everything out immediately, very good customer service, thank you Aimee.
March 20, 2026
Unprompted review
Reply from Seascanner UK
Hi J Turner,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was very helpful and professional in assisting with your upgrade, and that everything was sorted out so quickly. It’s fantastic to know you received such good customer service. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great service from Shannon at sea…
Great service from Shannon at sea scanner
March 20, 2026
Unprompted review
Reply from Seascanner UK
Hi Andrew,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Shannon provided you with great service. It’s fantastic to know you had such a positive experience. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Top Class Customer Services
I had an issue with a booking and confirmation email and contacted customer services (Mitch sorted it with no issues). Many thanks
March 19, 2026
Unprompted review
Reply from Seascanner UK
Hi Cathal,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Mitch was able to resolve the issue with your booking and confirmation email quickly and without any problems. We’ll be sure to pass on your kind words to him.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great business to deal with
We bought a cruise through sea scanner and were very happy with it. Their customer service was good, in particular Aimee who we dealt with a couple of times was very good.
March 18, 2026
Unprompted review
Reply from Seascanner UK
Hi Marie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear that you were very happy with your cruise booking and the service you received. It’s fantastic to know that Aimee was particularly helpful when you dealt with her. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great service…
Seascanner have been very helpful and always get back to me quickly when I contact them. Liz in the support team was particularly helpful in getting our extra cruise credits out on our on board account.
March 16, 2026
Unprompted review
Reply from Seascanner UK
Hi Moira,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that our team have been helpful and responsive whenever you’ve been in touch. It’s fantastic to know that Liz was particularly helpful in arranging your extra onboard cruise credit. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent Customer Support
Unfortunately my partner left me at Christmas and we had a couple of cruises booked for this coming year. One particular trip was quite complicated. Shannon from Customer Support was amazing. She was very quick to answer my queries and took ownership of my problem from beginning to end. Between us we eventually came up with a solution with meant I could keep the deposit that I had paid and move my holiday to another suitable date. This was a stressful situation and I really appreciated her patience and assistance. It's easy to be a good company when things go right but the real worth of a company is when things go wrong. Thank you Shannon and the team at Seascanner.
March 18, 2026
Unprompted review
Reply from Seascanner UK
Hi Lisa,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Shannon was able to support you during a difficult and stressful situation. It’s fantastic to know she took ownership of your query and worked with you to find a suitable solution, allowing you to move your holiday and keep your deposit. We’ll be sure to pass on your kind words to Shannon.
We truly appreciate your thoughtful comments and are glad we could be there to help.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
A really good website and good prices
A really good website and good prices. The team seem knowledgable when you have to call them as well however, I have opted for their pay monthly service which has not gone well. I have had to call them three times to discuss my booking and everytime I have been reassured that I will hear by a certain date or that the payment will be taken correctly next month but it hasn’t and I never hear from them :(
March 17, 2026
Unprompted review
Reply from Seascanner UK
Hi Lewis,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about the issues you’ve experienced with our new pay-monthly feature. We completely understand how frustrating it must be to have to contact us multiple times and not receive the expected updates.
Please be assured that we will pass this feedback on to our IT team to investigate and help prevent similar issues in the future. Please do contact our customer support team if you experience any further issues, as they will be happy to assist you and ensure your payments and booking are correctly managed.
Kind regards,
Seascanner Customer Support Team
Requested a price match *UPDATED
Requested a price match and i recieved no response whilst prices went up. I booked the cruise at a higher price and then they responded 30 minutes after purchase essentially taunting me, responding with that they saw i purchased a cruise already.
When i responded that i only purchased the cruise because it took so long for them to respond to the request, they basically said they wouldn't of price matched anyway because they needed a screenshot.
Something that would of been impossible to acquire as all the prices had gone up since i contacted them and there was no mention of this beforehand.
I'll take this as a lesson learned and won't be waiting for any more price matches. I would not reccomend dealing with Seascanner or any of its affiliates such as Cruise.co.uk or Hays Travel in future.
A further update: They reduced the price of the cruise on their website by £700 and then refused to match down to the lower price or even to alternative cabins at lower prices as it is an "easter sale" and they told me to rebook it and lose my deposit. As such i have chosen to cancel my booking and purchase the cruise with another agent and will be contesting the excessive deposit. Completely unhelpful from start to finish. Stay well away!!
March 17, 2026
Unprompted review
Reply from Seascanner UK
Hi Cooper,
Thank you for taking the time to share your experience. We’re sorry to hear how disappointing this situation has been.
We understand how disappointing it can be to miss out on a lower fare, particularly when prices can change quickly. While we always aim to respond as promptly as possible, fare availability and pricing are subject to change at short notice and are outside of our control.
With regard to the price match request, our process does require supporting evidence at the time of submission. We appreciate your point that capturing this can be difficult given how quickly prices may fluctuate.
We will take on board your feedback that we need to make it clearer what is required when submitting a price match request, so expectations are better understood from the outset.
Kind regards,
Seascanner Customer Support Team
Booked online
Booked online. It was quick and easy and great value for money. Had drinks package at a reduced rate and extra bonus for St Patrick's day.
March 17, 2026
Unprompted review
Reply from Seascanner UK
Hi Julie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you found the booking process quick and easy and that you were happy with the great value for money. It’s fantastic to know you were able to take advantage of the reduced drinks package and the St Patrick’s Day bonus.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
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