I had not received my tickets or been allocated a cabin number a few days before my cruise. I logged a ticket on the web chat and got an email response from Aimee the next morning. Aimee was really he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mitch and Naomi from seascanner was extremely helpful, we had to adjust a few things before we go on p and o cruise. All we needed is just 2 telephone calls away, everything was sorted out promptly.... See more
First time using Sea Scanner. Booking process very easy as it's very clear and plenty of options to choose from. It's a simple process with instructions and the ability to review before confirming pur... See more
Company replied
I asked for some kind of reduction on the price of my cruise because I noticed it went down a couple of months after I paid ? I have to say they they apologised and said the cruise company had dropped... See more
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shannon was extremely helpful
Shannon was extremely helpful,took her time to understand my problem and then tried to sort it for me. Unfortunately the people she tried to contact did not answer her call she then promised to contact me again with further information this she has done.I await the finance department to contact me with some good news.Thank you again Shannon for your help
April 3, 2026
Unprompted review
Reply from Seascanner UK
Hi R.A. Mitchell,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Shannon was extremely helpful, took the time to understand your situation, and continued to follow up with you until she could provide further updates. It’s great to know she kept you informed throughout and remained committed to supporting you. We’ll be sure to pass on your kind words to her.
We hope you receive a positive update soon and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
first time using this site Seascanner
first time using this site Seascanner. Very easy to book with and also gave me the best price.
A week later I decided if I could do to room move or upgrade, so I contacted their customer service. I found this to be excellent, very quick at answering my emails and I booked a room upgrade straight away. The customer service operator was Naomi. Excellent..
April 10, 2026
Unprompted review
Reply from Seascanner UK
Hi Steven,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
It’s great to hear that your first experience using us was easy and that you found the best price. It’s also good to know that Naomi was able to assist you quickly with your room move and upgrade, providing excellent customer service throughout. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Very competitive prices
Very competitive prices. All questions were answered very quickly before and after booking by Shannon and Liz. Highly recommend booking with Seascanner
April 10, 2026
Unprompted review
Reply from Seascanner UK
Hi Dean,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you found our prices competitive and that Shannon and Liz were able to answer all your questions quickly both before and after booking. It’s great to know you would highly recommend booking with us. We’ll be sure to pass on your kind words to them.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Speedy efficient service
Speedy efficient service. Thank you Liz at Seascanner.
April 9, 2026
Unprompted review
Reply from Seascanner UK
Hi Lynn,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear that you received speedy and efficient service, and that Liz was able to help you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Sorted
Had a problem with my booking (my fault) contacted Aimee at Seascanners within 48 hours problem resolved, so efficient, much better than waiting on the end of a phone line, thank you Aimee 😊
April 8, 2026
Unprompted review
Reply from Seascanner UK
Hi James,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was able to resolve your booking issue quickly and efficiently. It’s great to know the process was straightforward and saved you time. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Name change
I needed to do a partial name change and got through to Aimee who couldn't have been more helpful
She even managed to get us an upgrade cheaper than the cruise company were asking
Absolutely amazing service ...Thanks so much
April 7, 2026
Unprompted review
Reply from Seascanner UK
Hi Sarah,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was so helpful in assisting with your name change and that she was able to secure you an upgrade at a better price. It’s great to know you were so happy with the service you received. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Waiting over 6 weeks for a refund
Waiting over 6 weeks for a refund, lied to, told different things. Now told 8 weeks. Pathetic company - avoid at all costs!!
Now had an email addressed to the wrong person trying to excuse their actions and had another email from a manager who cannot count.
Plus I am still receiving marketing emails daily after asking several times to be unsubcribed!
April 7, 2026
Unprompted review
Reply from Seascanner UK
Hi Jessica,
We’re very sorry to hear that you had to cancel your cruise and understand how frustrating the delay must feel.
As outlined in our terms and conditions, which are agreed to at the time of booking, any applicable refunds are dependent on the cruise line processing the funds back to us first. Unfortunately, this can take a number of weeks. Typically, this takes up to 6 weeks, but in some cases, it can take up to 8 weeks.
We sincerely apologise for the delay and want to reassure you that we will process your refund as soon as we receive it. Thank you for your patience and understanding.
Kind regards,
Seascanner Customer Support Team
Norwegian cruise booking
Very happy booking my cruise with Seascanner everything was easy arrange. I have also found Aimee very helpful with sorting out my drinks package. She responds and resolves any queries really quickly.
April 7, 2026
Unprompted review
Reply from Seascanner UK
Hi Claire,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that booking your cruise with us was easy and straightforward, and that Aimee was so helpful in sorting out your drinks package. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reliable Platform & Outstanding Support from Seascanner UK
Seascanner is an user-friendly and convenient platform with an extensive range of cruise itineraries and great deals. During my recent booking, the team provided valuable assistance in coordinating my travel arrangements and adjusting the cruise schedule as needed. I would like to express my sincere gratitude to Shannon from the Seascanner UK Support Team for her professional and attentive support throughout the process.
April 5, 2026
Unprompted review
Reply from Seascanner UK
Hi Mo Zhou,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you found our platform user-friendly and convenient, and that our team were able to assist with coordinating your travel arrangements and adjusting your cruise schedule. We’ll be sure to pass on your kind words to Shannon.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
After having a problem onboard with a…
After having a problem onboard with a promotion we didn’t receive I had great service from Aimee and her team who got this resolved for me , it took many emails and attempts by them but they persevered for me and always kept me in the loop when the cruise line were totally unprofessional and refused to help me.
I’d also like to say the service I received with pre cruise queries were dealt with very swiftly and I would definitely book with Seascanners again .
March 31, 2026
Unprompted review
Reply from Seascanner UK
Hi Fisher,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee and the team persevered to resolve the issue with your onboard promotion. It’s fantastic to know that your pre-cruise queries were also handled swiftly and that you had such a positive experience. We’ll be sure to pass on your kind words to Aimee and the team.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Mitch was a great support
Mitch was a great support. I recently had to combine and change a cruise and Mitch was very responsive and helpful ensuring everything went smoothly. Hugely appreciated it!
April 2, 2026
Unprompted review
Reply from Seascanner UK
Hi Elaine,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Mitch provided such great support. It’s fantastic to know he was responsive and helpful, ensuring everything went smoothly. We’ll be sure to pass on your kind words to him.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Easy to use.
March 29, 2026
Unprompted review
Reply from Seascanner UK
Hi Neville,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you found our service easy to use. It’s great to know you had a positive experience with us. We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Very Helpful Staff
Dawn was super helpful & manually made the booking for us after the website struggled.
April 1, 2026
Unprompted review
Reply from Seascanner UK
Hi Albert,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re sorry to hear the website caused any trouble, but we’re pleased that Dawn was able to manually complete your booking and make the process smooth for you. It’s fantastic to know her support helped resolve the issue. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I have just booked a holiday with Naomi…
I have just booked a holiday with Naomi who was very helpful and ensured the trip suited our needs as a family.
March 31, 2026
Unprompted review
Reply from Seascanner UK
Hi Leah,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Naomi was very helpful and made sure your holiday suited your family’s needs. It’s fantastic to know she made the booking process smooth and enjoyable. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Bed change on MSC cruise
Aimee dealt with my request to change my beds from a double to a twin within 24 hours of me making contact
Very efficient and prompt!
Nikki Featherstone
March 31, 2026
Unprompted review
Reply from Seascanner UK
Hi Mrs Featherstone,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was able to handle your request to change your beds quickly and efficiently. It’s fantastic to know everything was sorted so promptly. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Big thank you to Shannon!
Big thank you to Shannon who was super helpful updating a msc loyalty issue I had and she managed to get my OBC credit added to my booking and even a lower price! Always great prices and great customer service. Highly recommend.
March 29, 2026
Unprompted review
Reply from Seascanner UK
Hi Clive,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Shannon was super helpful in ensuring your onboard credit was added, along with securing a lower price. It’s fantastic to know you continue to be happy with both our prices and customer service. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I hade a very good experience with my…
I hade a very good experience with my booking. competitive price.
great staff.
Aimee is very helpful with my enquiry.
highly recommend.
March 27, 2026
Unprompted review
Reply from Seascanner UK
Hi Justin,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you had a very good booking experience and were happy with our competitive prices and great staff. It’s fantastic to know that Aimee was helpful with your enquiry. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Amazing Customer Service
I booked our first cruise for myself and husband a couple of months ago which was due to go in July. A couple of weeks back I found out I am pregnant. Given we were going to Greece/Turkey etc the heat while several months pregnant would have ruined me. I contacted Seascanner to see about cancelling, I was dealing with Naomi who was so helpful. I sent off all my details and MSC agreed to cancel our cruise free of charge. I am absolutely delighted with the service I received, Naomi was fantastic. I will without a doubt use Seascanner and MSC in the future.
March 27, 2026
Unprompted review
Reply from Seascanner UK
Hi Laura,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re so pleased to hear that Naomi was able to support you during this change of plans and assist with arranging the cancellation smoothly. It’s fantastic to know she was so helpful throughout and that everything was resolved free of charge. We’ll be sure to pass on your kind words to her.
Congratulations on your wonderful news, and we’re delighted to hear you would use us again in the future. We hope to help you plan a fantastic cruise when the time is right and look forward to assisting you again!
Kind regards,
Seascanner Customer Support Team
Naomi of Seacanner Surport Team
Naomi of Seacanner Surport Team did a excellent job by finding out all the details I needed to know for a cruise in January 27 with a fly cruise with MSC and emailed all the information so I can follow when I book the cruise.
Thanks again Naomi
March 29, 2026
Unprompted review
Reply from Seascanner UK
Hi Stuart,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Naomi provided excellent support by gathering all the details you needed for your fly cruise and sending everything through so you could follow along when booking. It’s fantastic to know her assistance made the process easy. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
COSTA FAVOLOSA! THANKS NAOMI
Wanted to book a Mediterranean cruise. Naomi was terrific and sent me the link to check all the details were correct etc, before going to the payment step. The link wouldn't open despite several attempts and frustration so she emailed me the link but lo and behold it still wouldn't work. I was getting to the end of my tether. However Naomi persevered and in the end I got the cruise booked and due to the delay was able to receive and use the sign up to the newsletter discount which was £50.00 rather than the Payday £40.00 discount. Yes I know it's only £10.00 more but it's better than £10.00 less. Thankyou Seascanners. Costa Favolosa here we come
March 28, 2026
Unprompted review
Reply from Seascanner UK
Hi Kim,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Naomi provided such great support while helping you book your Mediterranean cruise. It’s fantastic to know she persevered through the technical issues and ensured everything was completed successfully, and even better that you were able to benefit from the higher discount in the end. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.