I had not received my tickets or been allocated a cabin number a few days before my cruise. I logged a ticket on the web chat and got an email response from Aimee the next morning. Aimee was really he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mitch and Naomi from seascanner was extremely helpful, we had to adjust a few things before we go on p and o cruise. All we needed is just 2 telephone calls away, everything was sorted out promptly.... See more
First time using Sea Scanner. Booking process very easy as it's very clear and plenty of options to choose from. It's a simple process with instructions and the ability to review before confirming pur... See more
Company replied
I asked for some kind of reduction on the price of my cruise because I noticed it went down a couple of months after I paid ? I have to say they they apologised and said the cruise company had dropped... See more
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always book through seascanner
I always book through seascanner as I find they have the best prices available. I have needed to contact them a few times recently with regard to changing a booking and a price match and I have to say Mitch was absolutely amazing, I really couldn’t fault him, he was so helpful and really responsive and I wouldn’t hesitate to recommend him - thank you very much Mitch, it’s five stars from me!
May 8, 2026
Unprompted review
Reply from Seascanner UK
Hi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that you continue to find the best prices with us and that Mitch has been absolutely amazing in supporting you with your booking changes and price match queries. It’s great to know he was so helpful and responsive throughout, and we’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Best prices online by far for any…
Best prices online by far for any cruise. Customer service could have been more efficient when the second half of my double barrelled surname had been missed off the booking. Made me jump through hoops a little to get it changed without charge but apart from that. Super happy & will definitely be using going forwards.
February 1, 2026
Unprompted review
Reply from Seascanner UK
Hi Ms Curran,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We are very pleased to hear that you found the best prices online with us and that you are super happy overall and would use us again going forward. It’s also great to know you found the booking process generally positive.
We are sorry to hear about the issue with your surname amendment and the inconvenience this caused. We appreciate your comments regarding the handling of this and will take this on board as we continue to improve our service.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
My first time booking with sea scanner.
My first time booking with sea scanner.
The online process was very easy however due to me booking 2 cabins I had to contact sea scanner on the phone. And I was so glad I did.
I spoke with Mitch who was so professional he gave advise with a personal touch included.
As we spoke I asked more questions and he was so unfazed and was very happy to help.
Everything I asked for was easily sorted and I look forward to booking my next cruise with sea scanner.
May 11, 2026
Unprompted review
Reply from Seascanner UK
Hi Manjit,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that your first booking with us was easy online and that Mitch was able to support you with your cabin arrangements and answer all your questions with professionalism and a personal touch. It’s great to know everything was sorted smoothly and that you are looking forward to booking with us again.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Shout out to Angelina - Online chat team member
I have always booked my cruises through Seascanner and have consistently found their prices to be very competitive. The regular offers and deals make the savings even better, which is a huge plus for frequent travellers like me.
While they don’t have a dedicated phone line, their online chat support is effective and responsive enough to resolve issues quickly. During my most recent booking, I was unable to complete the reservation on the website owing to a glitch. But the issue was swiftly handled through the online chat.
A special shoutout to Angelina, who went above and beyond to ensure my booking was completed before the offer deadline expired. Thank you so much, Angelina, for your excellent support and professionalism!
Highly recommended for anyone looking for great cruise deals and reliable customer service.
May 8, 2026
Unprompted review
Reply from Seascanner UK
Hi AP,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that you continue to book your cruises with us and find our prices very competitive, along with the regular offers and deals. It’s also great to know that our online chat team were able to quickly resolve the issue you experienced during your booking and that Angelina was able to go above and beyond to ensure your booking was completed before the offer deadline expired. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Liz is an exceptional asset to Sea scanner
Words can’t do justice to how incredibly grateful we are to Liz at Seascanner for going above and beyond to help rectify my mistake with our booking and getting my husbands name wrong. We wouldn’t be going away tomorrow if it wasn’t for Liz’s determination, dedication to exceptional service and genuine kindness. If the full fare were to be due again to the cruise company (which is the rules at this very late stage before we are due to travel), we wouldn’t have been able to go on holiday at all. Liz didn’t know our challenging personal circumstances yet she pulled out all the stops and went absolutely above and beyond to help us. We are so very grateful, thank you from the bottom of our hearts.
May 8, 2026
Unprompted review
Reply from Seascanner UK
Hi Nicola,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re truly pleased to hear that Liz was able to support and help resolve the booking issue before your departure. It’s wonderful to know her determination, dedication and kindness made such a difference to your holiday plans. We’ll make sure your heartfelt thanks are passed on to her, as we know she will really appreciate your kind words.
We hope you and your husband have a wonderful holiday and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Waiting for cruise tickets with 1 wk to go
One week to go and was still waiting for cruise tickets, luggage labels and also had a credit to be added to the booking. Liz from Seascanner did it all for us, with ease. Amazing customer service from her. And best cruise prices out there too.
May 8, 2026
Unprompted review
Reply from Seascanner UK
Hi Joseph,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re very happy to hear that Liz was able to get everything sorted for you so quickly, including your cruise tickets, luggage labels and onboard credit. It’s great to know she made the process easy and provided such amazing customer service. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Naomi at Seascanner was very helpful in…
Naomi at Seascanner was very helpful in linking my booking with my freinds so we could dine together. Thank you so much for your great service.
May 7, 2026
Unprompted review
Reply from Seascanner UK
Hi Lainey,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear that Naomi was able to help link your booking with your friends so you can dine together. It’s great to know you received such helpful service. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
1st Time Booking a Cruise - Lots of help & advice given
Never booked a cruise before and Shannon was very patient and helpful - advised on suitable cruise options for our group of 6 and found the 3 cabins that suited our needs.
April 17, 2026
Unprompted review
Reply from Seascanner UK
Hi Amanda,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re really pleased to hear that Shannon was patient and helpful in guiding you through your first cruise booking. It’s great to know she was able to find suitable options for your group and secure the right cabins for your needs.
We hope you all have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I sent an email to the support team…
I sent an email to the support team regarding payment and was helped by Liz. I couldn't wish for better service. She was prompt, thorough and efficient, but also really lovely. She took away my worries. The payment was made exactly how I needed. Thank you so much Liz.
May 6, 2026
Unprompted review
Reply from Seascanner UK
Hi Deb,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that Liz was able to support you with your payment query and that she resolved everything promptly, thoroughly and efficiently. It’s great to know she also helped put your mind at ease and ensured everything was completed exactly as needed. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Seascanner gave the best price and they…
Seascanner gave the best price and they gave the P&O reference almost straightaway, so I could upload passport details for the check-in. They were way below the price from a specialist solo agent, so the value was exceptional. I did have an issue about applying Carnival shareholder credits, but Seascanner have helped me put it right, and I commend the help from Jeanette from their customer service team. I saved a lot and want to look for another trip!
April 13, 2026
Unprompted review
Reply from Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We are very pleased to hear that you found the best price with us and that your booking process was quick and efficient, including receiving your P&O reference for check-in. It’s great to know you felt the value was exceptional overall.
We are always looking to improve, so we really value your thoughts on what we can do to make your experience a 5* one in the future.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Quick and clear response from Liz
Quick and clear response from Liz. Thanks
May 6, 2026
Unprompted review
Reply from Seascanner UK
Hi Aurora,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are happy to hear that Liz provided a quick and clear response to your query. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I spelt a surname wrong on my booking
I spelt a surname wrong on my booking, seascanner dealt with this within 2 days and let me know straight away that they had amended it. Great service. Thank you.
May 6, 2026
Unprompted review
Reply from Seascanner UK
Hi Amy,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are glad to hear that your surname amendment was handled quickly and that you were kept informed throughout the process. It’s great to know everything was resolved within a couple of days and to your satisfaction.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Naomi.
Naomi.
Due to an Internet issue I accidentally booked 2 cruises. I completed the online My Booking form and same day Naomi confirmed the error Booking had been cancelled. Thanks, great customer service.
May 5, 2026
Unprompted review
Reply from Seascanner UK
Hi Elland,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are happy to hear that Naomi was able to quickly confirm the issue and arrange the cancellation of the duplicate booking for you on the same day. It’s great to know the situation was resolved smoothly and efficiently. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Effective, friendly yet very professional!
I was assisted by a Seascanner staff member, Liz. She was efficient, helpful, and professional while resolving a payment discrepancy and processing an embarkation change request with the parent cruise company.
It's a fresh breeze to actually interact with someone who understands your frustration and is willing to help you solve the problem.
Other Seascanner staff who were also very helpful were Erin and Joanne.
Thank you, ladies, for helping us process the cruise package payment for a group of women travellers. God bless you all 🙏.
May 4, 2026
Unprompted review
Reply from Seascanner UK
Hi Nneka,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that Liz was able to assist you efficiently and professionally with your payment query and embarkation change request, and that she provided the understanding support you needed. It’s also great to know that Erin and Joanne were helpful throughout the process as well. We’ll be sure to pass your kind words on to all three of them.
We hope you and your group have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great customer service
I had to make amendments so I spoke to a lady called Erin and she was so very helpful and knowledgeable and as this is my first ever cruise I was very grateful
May 4, 2026
Unprompted review
Reply from Seascanner UK
Hi Lisa,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are happy to hear that Erin was so helpful and knowledgeable when assisting you with your amendments, especially as this is your first ever cruise. It’s great to know she made the process easier for you at such an important stage of your booking. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful first cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Never used you before but saw all the…
Never used you before but saw all the good reviews and thought l try you and you were the best price for my cruise
May 4, 2026
Unprompted review
Reply from Seascanner UK
Hi Jenny,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that you chose to book with us for the first time and found us to be the best price for your cruise. It’s great to know your experience matched the positive reviews you had seen.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Very happy to recommend Seascanner
Very happy to recommend Seascanner. Liz was extremely helpful and will assist me with anything I need in the build uo when managing our upcoming cruise. Wonderful personal service.
May 4, 2026
Unprompted review
Reply from Seascanner UK
Hi Daniel,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that you would recommend us and that Liz has been extremely helpful in supporting you with your upcoming cruise. It’s great to know you’ve experienced such personal and attentive service. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Website kept glitching when booking cost me £100s of pounds
Website kept glitching when booking cruise, booking went through without the drinks package added despite me selecting that. Advised by cruise company MSc that they would be happy for seascanner to refare my booking and then add the drinks package however seas scanners response is tough luck! Would never book again at least the other companies have some level of customer care
April 28, 2026
Unprompted review
Reply from Seascanner UK
Hi Gareth,
Thank you for taking the time to share your feedback about your experience.
We are sorry to hear that you experienced issues with the website during your booking process. We will pass this on to our IT team for review. Bookings are always confirmed based on the selections made at the time of checkout.
While we understand the cruise line may have provided alternative advice, as a travel agent we must adhere to both our own terms and conditions and those of the cruise line, which must be accepted at the time of booking and may limit the changes that can be made once a booking is confirmed.
We are sorry that this situation has been frustrating and that we have not been able to resolve it in the way you had hoped. We do appreciate you taking the time to share your concerns.
Kind regards,
Seascanner Customer Support Team
Easy booking process
Easy booking process with helpful staff available via online chat.
May 1, 2026
Unprompted review
Reply from Seascanner UK
Hi M Deveson,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you found the booking process easy and that our online chat team were helpful and available when you needed support.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
We compared cruise prices against other…
We compared cruise prices against other cruise companies and seascanner came out the best. We have used them previously and were very happy to be a returning customer.
May 3, 2026
Unprompted review
Reply from Seascanner UK
Hi Anthony,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that you found us to offer the best price when comparing options and that you chose to book with us again as a returning customer. It’s great to know you’ve been satisfied with your experience across multiple bookings.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.