I had not received my tickets or been allocated a cabin number a few days before my cruise. I logged a ticket on the web chat and got an email response from Aimee the next morning. Aimee was really he... See more
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Review summary
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Reviews shaping this summary
Mitch and Naomi from seascanner was extremely helpful, we had to adjust a few things before we go on p and o cruise. All we needed is just 2 telephone calls away, everything was sorted out promptly.... See more
First time using Sea Scanner. Booking process very easy as it's very clear and plenty of options to choose from. It's a simple process with instructions and the ability to review before confirming pur... See more
Company replied
I asked for some kind of reduction on the price of my cruise because I noticed it went down a couple of months after I paid ? I have to say they they apologised and said the cruise company had dropped... See more
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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We compared cruise prices against other…
We compared cruise prices against other cruise companies and seascanner came out the best. We have used them previously and were very happy to be a returning customer.
May 3, 2026
Unprompted review
Reply from Seascanner UK
Hi Anthony,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that you found us to offer the best price when comparing options and that you chose to book with us again as a returning customer. It’s great to know you’ve been satisfied with your experience across multiple bookings.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Very helpful efficient & prompt service…
Very helpful efficient & prompt service from Jeanette and Dawn at the Customer Support team.
May 2, 2026
Unprompted review
Reply from Seascanner UK
Hi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
It’s great to hear that Jeanette and Dawn provided very helpful, efficient and prompt service from our Customer Support team. We’ll be sure to pass on your kind words to them both.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Top service from Mitch
Top service from Mitch. Changed one Cunard cruise to another. Couldn’t be more pleased with the outcome. Achieved exactly what we wanted. Will definitely use again.
May 1, 2026
Unprompted review
Reply from Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
It’s wonderful to hear that Mitch provided top service and was able to help you change your Cunard cruise smoothly, achieving exactly what you wanted. We’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Service I revieved from Naomi was very…
Service I recieved from Naomi was very good, fast and informative compared to the other agency worker who first assisted me!
May 1, 2026
Unprompted review
Reply from Seascanner UK
Hi Thuli,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We are very pleased to hear that the service you received from Naomi was fast and informative and that she was able to support you effectively. We’ll be sure to pass on your kind words to her.
We are always looking to improve our service, so we would really value your thoughts on what we could have done to make your experience a 5* one.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Seascanner is absolutely amazing at…
Seascanner is absolutely amazing at spotting great deals, particularly the more unusual / quirky cruises that you probably won’t get to see with the cruise websites or travel agents. I have booked 3 short cruises 2 to 3 nights. 2 of them seem exceptional good money.
May 1, 2026
Unprompted review
Reply from Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
It’s great to hear that you’ve been able to find some quirky cruise deals through us, and that your short cruise bookings have offered such good value for money. We’re really pleased to know you’ve had such a positive experience booking with us.
We hope you have a wonderful time on your cruises and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Best price compared to all other agents…
Best price compared to all other agents and great customer care.
April 30, 2026
Unprompted review
Reply from Seascanner UK
Hi Julie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re very happy to hear that you found the best price with us and received great customer care throughout your experience.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Communication has been extremely poor…
Communication has been extremely poor throughout. I initially asked for upgrade options, and when confirmed that I wished to proceed, it took 72 hours for someone to respond. By that point, the staff member handling my enquiry was no longer available, which caused further delays and frustration. In the end no upgrades available !! took a week of wasted emails & no response!
This experience has been very disappointing and falls well below the level of service I would expect. As it stands, I would not choose to use your services again.
April 30, 2026
Unprompted review
Reply from Seascanner UK
Hi Caroline,
Thank you for taking the time to share your feedback, we are sorry to hear about your experience.
We aim to respond to all emails within three working days. In regard to upgrades, availability can change rapidly. We acknowledge that the 72 hour delay in our response and the transition between staff members resulted in the options no longer being available.
We are sorry that your experience has led to frustration, and we appreciate you taking the time to highlight these concerns regarding our communication process.
Kind regards,
Seascanner Customer Support Team
I would like to give a special thanks…Aimee
I would like to give a special thanks to Aimee for her help. She kept us up to date with our enquiry, and has been amazing. Thank you so much!
April 29, 2026
Unprompted review
Reply from Seascanner UK
Hi NF,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
It’s lovely to hear that Aimee kept you updated throughout your enquiry and provided such amazing support. We’ll be sure to pass on your kind words and thanks to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Booking process was excellent. but
Booking process was excellent, quick and easy as it was online.
However I did have a query after booking, and contacted customer service, felt like no assistance or help, just sorry cant be done.
March 10, 2026
Unprompted review
Reply from Seascanner UK
Hi Farooq,
Thank you for taking the time to leave your feedback, we really appreciate it.
We are glad to hear you found the booking process quick and easy online. We are sorry to hear that your experience with our customer service after booking did not meet your expectations and that we were unable to assist further with your request. We do understand how frustrating that can be.
In some cases, we must adhere to the cruise line’s terms and conditions, which can limit what changes or requests are possible after a booking has been confirmed. We are sorry more could not be done on this occasion.
We appreciate your comments and will continue working to support our customers as best we can within these guidelines.
Kind regards,
Seascanner Customer Support Team
Beware of this Company
It is very difficult to get through and then when you finally call about 4 contact numbers you get an email.
The customer service and company is so unreasonable.
Definitely find another company, Be ware of them, if you pay an deposits and have to cancel for exceptional circumstances you will not receive a refund.
They refer you to there Terms and conditions which is not very clear.
March 30, 2026
Unprompted review
Reply from Seascanner UK
Hi Donna,
Thank you for taking the time to share your feedback, we are sorry to hear about your experience.
We would like to clarify that we operate as an online only company and we have one main contact number for urgent enquiries. Our primary support channel is email, as this allows us to manage enquiries efficiently and ensure all requests are handled by the correct team. We aim to respond to all emails within three working days.
In regard to deposits and cancellations, the terms and conditions are clearly stated on all applicable cruise bookings prior to confirmation, including information about deposit refunds.
We are sorry that your experience has led to frustration, and we appreciate you taking the time to highlight your concerns.
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Bandosz,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are pleased to hear you received great service and that Jeanette was able to help you with your query. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Super quick help from Noami this…
Super quick help from Noami this evening about my existing booking. All sorted. Have used sea scanner on all our cruises as you cant beat the customer service.
April 28, 2026
Unprompted review
Reply from Seascanner UK
Hi Kate,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are pleased to hear that Naomi was able to help you quickly this evening and get everything sorted with your booking. It’s great to know you continue to use us for your cruises and value the customer service you receive.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great customer service from Naomi
Great customer service from Naomi to help me amend the name on my booking and add parking. Thank you!
April 28, 2026
Unprompted review
Reply from Seascanner UK
Hi Isla,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are pleased to hear that Naomi provided great customer service and was able to help you amend your booking and add parking with ease. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
We’ll what an experience
We’ll what an experience, absolutely Brilliant from start to finish, especially a lady from the North of England called Liz, she is a credit to SEASCANNER… did I say, Brilliant Brilliant Brilliant…
April 27, 2026
Unprompted review
Reply from Seascanner UK
Hi Stave,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are really pleased to hear you had such a brilliant experience from start to finish and that Liz made such a positive impression. It’s great to know she was able to support you so well and is seen as a real credit to the team. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Wonderful Service Received from Aimee…
Wonderful Service Received from Aimee Welsh in Customer Services this morning.
Listened to my small query regarding a Promotion Code, said she would investigate, and within 15 minutes I had a very polite email , resolving my query satisfactorily.
Top Class Service, and a kind listening ear,
which is sometimes very rare these days.
Thank you Aimee & Seascanner, 👏👏👏
April 27, 2026
Unprompted review
Reply from Seascanner UK
Hi Michael,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are really pleased to hear that Aimee took the time to listen to your query and got everything resolved so quickly with a clear and polite response. It’s great to know you experienced such attentive and efficient support.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Ady,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear you found everything excellent to deal with and had no issues throughout your experience.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Used Seascanner several times now and…
Used Seascanner several times now and have always had a great experience. Liz is particularly fantastic and deserves a raise.
April 26, 2026
Unprompted review
Reply from Seascanner UK
Hi AMD MMN,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear you’ve used us several times and continue to have a great experience. It’s wonderful to know Liz has been particularly helpful and consistently provided excellent support. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Complaint with MSC
Complaint with MSC, We had the pleasure of speaking with Liz in customer service who dealt with our issues so swiftly. Great with listening to us and took it upon herself to help us with under a week of our travels. She went over and beyond to get our issue resolved. Easy to talk to and very understanding.
April 26, 2026
Unprompted review
Reply from Seascanner UK
Hi Skraj,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear that Liz was able to support you so swiftly with your cruise line complaint and that she took the time to listen and fully understand your situation. It’s great to know she went over and above to help resolve the issue ahead of your travels. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I asked you for information regarding…
I asked you for information regarding my booking. You replied that I would have an answer in 3 days. That was 4 days ago.
Now I'm being asked via your email how you performed. The answer is very badly.
April 25, 2026
Unprompted review
Reply from Seascanner UK
Hi Guy,
Thank you for taking the time to share your feedback, we are sorry to hear about your experience.
We are sorry for the delay in providing the information you requested regarding your booking and understand your frustration with the wait time. Due to an extremely high level of demand, our response times were longer than usual during this period. We did respond within 4 working days and provided the information requested, however we appreciate that this was longer than initially advised.
We understand how important timely updates are, especially when it comes to your booking, and we are actively working to improve our response times during busy periods.
If you still need any further assistance, please do get in touch and we will be happy to help.
Kind regards,
Seascanner Customer Support Team
Easy to use
Easy to use, with discounts available all year round and usually the best deal in comparison to other sites.
April 15, 2026
Unprompted review
Reply from Seascanner UK
Hi Sophie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear you found the service easy to use and that you were happy with the discounts and pricing available throughout the year. It’s great to know you feel you are getting a strong overall deal.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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