Seaspray Swimwear Reviews 205

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the swimsuits, noting their superior craftsmanship and flattering fit. Many people appreciate the wide selection of styles and designs available, finding items that suit their preferences and body types. The overall consensus highlights the high quality and appealing aesthetics of the swimwear. However, some customers experienced issues with delivery, with some orders arriving late or not at all, despite choosing express options. There were also mixed opinions regarding the return policy and process; while some found it straightforward, others encountered difficulties obtaining return labels or felt the "free" delivery was misleading due to return charges. A number of people were dissatisfied with customer service, citing slow responses, unhelpful agents, and a lack of resolution for defective items or delivery problems.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the quality, fit, and design of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the great quality and... See more

Delivery service

Consumers find delivery service to be ambiguous. While many reviewers praise the speedy and prompt delivery,... See more

Return policy

People report ambiguous experiences with the return policy. Some customers praise the straightforward and... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers report dreadful experiences,... See more

Based on these reviews

Rated 4 out of 5 stars

Selection of swimsuits is great. Delighted with the two swimsuits I ordered.

Rated 4 out of 5 stars

Delivery is quick but the swimsuits are expensive for their quality.

Rated 5 out of 5 stars

The swimsuits are really well made and the quality is far better than swimwear that I have purchased from elsewhere. I am totally impressed with the exchange process as well, I didn’t have to wait for... See more

Rated 1 out of 5 stars

Disappointed Received items, ordered in more than one size for fitting, not at all happy with returns process Several Emails requesting “ authorisation code” not replied to. Telephone numbers hard t... See more

Company replied

Rated 1 out of 5 stars

Sent the wrong pareo. I am awaiting further advice from Customer Services on what to do next. At these prices you expect excellent customer service and I am gutted that now my outfit may be incomplete... See more

Rated 1 out of 5 stars

I ordered and paid for express delivery but the items haven’t arrived. I have emailed the company but no response. I have telephoned twice and got the same lady twice who wasn’t able to help or te... See more

Rated 1 out of 5 stars

Absolutely dreadful customer service- appalling communication and no resolution regarding defective swimsuits whose lining was too large for the suit and spilled out at bust and derriere. My second ho... See more

Rated 1 out of 5 stars

After care service is appalling! I have spent a lot of money on swimwear and I usually love the swimsuits. I decided to order another swimsuit for a friend's birthday as a treat, but on receipt the... See more

Rated 1 out of 5 stars

The swimsuit is not suitable and I have been trying to return it and I am still waiting for a returns label

Rated 5 out of 5 stars

I love the swimwear and kaftan sets but do find buying them both matching rather expensive. Seaspray sent me a discount loyalty code which made such a difference and treated myself. They look great an... See more

Rated 5 out of 5 stars

Cannot compliment their customer service enough! I had a delivery issue (which was through no fault of Seaspray), when I reached out, Seaspray could not be more apologetic and eager to assist. They qu... See more

Rated 5 out of 5 stars

These swimsuits are like no other - they’re so flattering and fit so well. I would highly recommend this brand. I have several different styles, all brilliant. I especially appreciate that they aren’t... See more

Rated 5 out of 5 stars

First time buying from this company and I wasn't disappointed definitely be buying another bikini. The quality of this was fabulous. I know it's a bit more expensive than other brands. Lots of designs... See more

Company replied

Rated 5 out of 5 stars

Great selection of styles and colours. I bought one blue and white patterned suit and liked it so much I bought a second suit a different style in navy. The quality is terrific, and there were no pr... See more

Rated 5 out of 5 stars

Easy to order once I’d sorted out the measurements. Communication re deliveries was good. Very pleased with the swimsuit I ordered and thrilled that it fit having tried several on in various stores.

Rated 5 out of 5 stars

Love this swimsuit. Will be buying more. Material is soft and good quality. Long body length is amazing! Have recommended to so many people now. I was lucky as had an offer on when I purchased too.

Rated 5 out of 5 stars

Their website was pleasant and easy to browse, ordering was simple and delivery was fast. The item was very good quality and as described. Unfortunately it wasn't for me but the returns process was... See more

Rated 5 out of 5 stars

Lovely swimwear material design and colours. Also very good to have the option to have regular and long fitting s

Rated 5 out of 5 stars

I ordered the Olympia mock wrap swimsuit. It arrived promptly and on time. I chose the longer version. I tried it on and it fits beautifully and the fabric is gorgeous. I can truly say that this is... See more

Rated 3 out of 5 stars

The swimming costume looks great made with good quality fabric and colour. It fit pleasingly well and seemed to make a real difference to my figure. Perfect for a spa day The size is UK 12 regular a... See more

Rated 3 out of 5 stars

Sadly the swimsuit did not fit at all on the bust , gaping badly, despite using the size guide. Also the elastic did not feel as if it would hold the suit up. The Pareo was a different colour to the s... See more

Rated 5 out of 5 stars

Speedy delivery but using DX is not good. The costume is excellent, fits well and is a beautiful vibrant colour

Rated 5 out of 5 stars

Wow you get what you pay for! beautiful fit, fabric and shape. The first costume i've had that actually works with my body not against it.

Rated 5 out of 5 stars

I love everything about this swimwear, especially the matching cover-ups beautiful colours and materials so comfortable and look really nice. I have practically everyone

Rated 5 out of 5 stars

The choice of swimsuits online was good and my swimsuit was delivered quickly and was as described.

Company replied

Rated 5 out of 5 stars

Good delivery Beautifully made swim dress made from quality material. Great, flattering design Thank you

Rated 5 out of 5 stars

I ordered one of the sun hats and it is a lovely looking hat. The brim is very wide which means it will protect my head and shoulder. Although, the hat is a little bit big but I have kept it.

Rated 5 out of 5 stars

The swimsuit I ordered wasn't as expected and had to be returned but the customer service and updates at each stage of the return were very reassuring

Rated 5 out of 5 stars

A lovely swimsuit - great quality and fit. Very prompt delivery. Many thanks.


Company details

  1. Swimwear Store

Written by the company

At Seaspray, we have created stunning swimwear for over twenty-five years with a single objective – to celebrate our amazing and unique bodies just the way they are. We understand the daunting feeling of lounging by a pool in just a covering of stretchy fabric and have designed our body enhancing swimwear to give you the confidence and reassurance that you do look as fabulous as you truly are, be it through our draping, support or control. We create our all our clothing with a touch of tailoring magic to drape, conceal and enhance in all the right places and our attention to detail is unparalleled because we truly understand the importance of the perfect fit and feel. We understand that all bodies are different and Seaspray suits are available in both standard length and long length to flatter the longer torso and work wonders for the curvier figure. Our slimming tummy control mesh panels are a signature feature too providing gentle yet firming support to the areas you might be conscious of, giving you the perfect level of security in your swimwear. We have a passion to find the perfect style to suit your shape and our customer service team is eager to offer advice and make recommendations should you need it. We also offer a free 30 day return policy so you can try suits on in the comfort of your own home. Today, we continue to be small team working closely together to ensure the spirit of Seaspray remains in each garment we produce. Everything we create has been developed with care, longevity and sustainability in mind to bring you innovatively shaped designs and firm favourites with vibrant, fashion led colours and prints and a timeless, classic feel. As we look to the future, we are excited to introduce even more stylish new ranges to you and are working to become carbon neutral and developing our range from sustainable materials. Please be sure to visit us regularly for the latest offerings, special offers and exciting events or sign up today for exclusive offers and updates. Love, Seaspray x


Contact info

4.0

Great

TrustScore 4 out of 5

205 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I am so impressed by the customer…

I am so impressed by the customer service at Seaspray Swimwear!! Monadi Ahmad totally saved the day today when the swimsuit I ordered was out of stock (right before my holiday)! They helped me to find suitable alternatives and streamlined the ordering process so I didn't have to cancel the order and re-order, which made it so simple. I will definitely be shopping with them again.😊

March 19, 2025
Unprompted review
Seaspray Swimwear logo

Reply from Seaspray Swimwear

Thank you so much for your lovely feedback! We're thrilled to hear that you had a great experience with our customer service team, and that Monadi was able to assist you in finding the perfect alternative just in time for your holiday.

Providing a seamless and stress-free shopping experience is so important to us, and we’re delighted that we could help. We truly appreciate your support and can’t wait to welcome you back for your next swimwear purchase!

Wishing you a fantastic holiday! ☀️🏖️

Rated 1 out of 5 stars

Very disappointed

I ordered from yourselves on Friday 7th March, today is the 18th of March and I have still not received my order

March 10, 2025
Seaspray Swimwear logo

Reply from Seaspray Swimwear

We’re very sorry for the delay in receiving your order. At Seaspray, we always strive to provide the best service possible, but unfortunately, sometimes courier delays are beyond our control.

We completely understand how frustrating this must be, and we’re happy to look into this for you. Please let us know if you’d like us to follow up with the courier or provide any further assistance.

Thank you for your patience, and our sincerest apologies for any inconvenience caused.

Rated 1 out of 5 stars

Sadly I have not yet received my…

Sadly I have not yet received my parcel.....

March 10, 2025
Seaspray Swimwear logo

Reply from Seaspray Swimwear

We’re very sorry for the delay in receiving your order. At Seaspray, we always strive to provide the best service possible, but unfortunately, sometimes courier delays are beyond our control.

We completely understand how frustrating this must be, and we’re happy to look into this for you. Please let us know if you’d like us to follow up with the courier or provide any further assistance.

Thank you for your patience, and our sincerest apologies for any inconvenience caused.

Rated 5 out of 5 stars

Loved by both of us

Loved by both of us - very glamorous swimwear!

March 10, 2025
Seaspray Swimwear logo

Reply from Seaspray Swimwear

We’re so happy to hear that you both loved the swimwear! 💙✨ Glamorous and confidence-boosting is exactly what we aim for. Thank you for your kind words—we truly appreciate your support!

Wishing you many stylish swim moments ahead! 🌊☀️

Rated 5 out of 5 stars

Great for and well made

February 28, 2025
Seaspray Swimwear logo

Reply from Seaspray Swimwear

Thank you so much for your feedback! We’re delighted to hear that you’re happy with the fit and quality of the swimwear. We take great pride in creating well-made pieces for our customers, and it’s wonderful to hear you love yours!

We hope you enjoy wearing it, and if you ever need assistance in the future, we’re always here to help.

Rated 1 out of 5 stars

Poor service

Poor service. Bought a swimsuit in recent sale.
Chased purchase when not delivered. Told no longer available (although it let me purchase?,)
Looked on website, costume was available but back at full price.
I complained and called them out for lying. Told to choose any other swimsuit. Came back from a mini break, chose a new swimsuit to be told too late as refund processed.
Emailed back to say no time to choose new costume before refund. No reply
Not an honourable company.

February 10, 2025
Unprompted review
Seaspray Swimwear logo

Reply from Seaspray Swimwear

We sincerely apologize for the frustration you’ve experienced with your recent order. We always strive to provide the best service, and we’re truly sorry that we fell short this time.

It’s disappointing to hear that the swimsuit you purchased was no longer available, and we understand how frustrating this situation must have been for you. We do apologize for the delay in our response and for not meeting your expectations.

We would appreciate the opportunity to make things right. If you’re still interested, please let us know, and we’ll do our best to assist you in finding a solution. Your feedback is invaluable to us, and we’re committed to improving our services moving forward.

Once again, we apologize for the inconvenience, and thank you for sharing your experience with us.

Best regards,
The Seaspray Swimwear Team

Rated 1 out of 5 stars

My order was cancelled without any…

My order was cancelled without any communication why. I then e mailed them to be told the item was out of stock. I pointed out it was showing as available to order, and still is two weeks later! A shambles.

January 23, 2025
Unprompted review
Seaspray Swimwear logo

Reply from Seaspray Swimwear

We sincerely apologize for the cancellation of your order without prior communication. This is not the experience we want to provide, and we understand your frustration.

It appears that there was an issue with the stock availability, which unfortunately led to the order being cancelled. We understand how confusing it must have been, especially since the item is still showing as available on our website. We are working to address this issue so it doesn't happen again in the future.

We truly appreciate your feedback and would love the opportunity to make things right for you. If you're still interested, please let us know, and we will do our best to resolve the situation.

Once again, we apologize for the inconvenience caused.

Best regards,
The Seaspray Swimwear Team

Rated 4 out of 5 stars

Responsive customer service

Didn't arrive initially but they did respond and ensure it reached me. Unfortunately it was too big. Seemed to be good quality, so that was a shame. They don't do replacement you have to return and re-order. The refund came through quickly.

January 27, 2025
Seaspray Swimwear logo

Reply from Seaspray Swimwear

Thank you for sharing your experience with us. We’re glad to hear that we were able to resolve the delivery issue and that you found the quality of the swimsuit to be good. However, we’re truly sorry to hear that the sizing didn’t work out for you.

We understand that having to return and re-order can be an inconvenience, and we’ll take your feedback into account as we continually look for ways to improve our service. We’re happy to hear that the refund was processed quickly, but we always aim to make things as seamless as possible for our customers.

If you need any further assistance or help finding a better fit, don’t hesitate to reach out—we’re here to help.

Thank you for your understanding, and we hope to serve you again in the future.

Best regards,
The Seaspray Swimwear Team

Rated 5 out of 5 stars
Seaspray Swimwear logo

Reply from Seaspray Swimwear

We’re so thrilled to hear that the swimsuit makes the most of your figure! It’s always our goal to create pieces that help you feel confident and beautiful.

Thank you for your kind words, and we’re glad you’re happy with your purchase. If you ever need any assistance or are looking for more swimwear options, we’re here to help!

Best regards,
The Seaspray Swimwear Team

Rated 1 out of 5 stars

Refunds non-existent

Returned swimsuit on 14:01:25 within return window & it was delivered to Seaspray on 16:01:25 (tracked). Still no refund 03:02:25. No answer to email sent 28:01:25. Very poor & won’t use again.
Update: Contacted by email 4th & 5th Feb. Apology made & refund issued.

January 14, 2025
Unprompted review
Seaspray Swimwear logo

Reply from Seaspray Swimwear

We truly apologize for the delay in processing your refund and for the lack of communication regarding your return. We completely understand your frustration, especially after returning the item within the return window.

We sincerely appreciate your patience, and we're glad we were able to resolve the issue by issuing the refund. Your feedback is valuable to us, and we will work harder to ensure that our returns and communications process runs more smoothly in the future.

Thank you for giving us the opportunity to make things right. We hope to serve you better next time.

Best regards,
The Seaspray Swimwear Team

Rated 1 out of 5 stars

Wrong order

I ordered a long length and I was sent a regular.

December 30, 2024
Seaspray Swimwear logo

Reply from Seaspray Swimwear

We sincerely apologize for the mix-up with your order. It seems there was an error in processing, and we understand how disappointing it must be to receive a regular-length swimsuit instead of the long length you ordered.

Please feel free to initiate a return using our return portal, and we’ll be happy to send you the correct size as quickly as possible. If there’s anything else we can assist with, don’t hesitate to reach out.

We truly appreciate your understanding, and we apologize for the inconvenience caused.

Best regards,
The Seaspray Swimwear Team

Rated 1 out of 5 stars

Returns process unreliable

Previously gave excellent review for a swimsuit quality can’t say the same regarding the returns process for a kaftan. I returned a kaftan the day after it was delivered to me . Two weeks later I am still waiting a refund and I am still not at all confident I am ever going to receive a refund. Shocking! Not happy at all.

January 17, 2025
Unprompted review
Seaspray Swimwear logo

Reply from Seaspray Swimwear

We’re truly sorry to hear about the delay and inconvenience you’ve experienced with the returns process for your kaftan. We completely understand your frustration, especially since you returned the item promptly.

Please rest assured, we are looking into this issue and will prioritize processing your refund as quickly as possible. We sincerely apologize for the lack of communication and the delay in resolving this matter.

Your feedback is incredibly important to us, and we will work to improve our returns process moving forward. If you have any further concerns, please feel free to reach out, and we will do our best to assist you.

Once again, we apologize for the inconvenience caused and thank you for your patience.

Best regards,
The Seaspray Swimwear Team

Rated 1 out of 5 stars

Shocking customer service

I ordered several swimsuits in the sale. A couple of weeks later part of my order was cancelled. Then after another week the remainder of my order was cancelled ! I was told the items were out of stock but some of them are currently showing as available on the website. Three weeks of my time was wasted leaving it now too late to obtain a swimsuit for my holiday. Customer service was shocking and very unhelpful. If I could leave a zero rating I would.

January 15, 2025
Unprompted review
Seaspray Swimwear logo

Reply from Seaspray Swimwear

We sincerely apologize for the inconvenience and frustration caused by the cancellations of your order. We completely understand how disappointing it must be, especially when the items you ordered were later shown as available on the website.

We truly regret that you had to experience this and that your holiday plans were affected. Our goal is always to provide excellent service, and we’re sorry we fell short in this instance.

We’ll be investigating the issue to ensure this doesn’t happen again in the future. If there’s anything we can do to help resolve the situation or assist you in finding a swimsuit for your holiday, please don’t hesitate to reach out.

We understand your frustration, and we apologize for the poor experience you had with our customer service.

Best regards,
The Seaspray Swimwear Team

Rated 5 out of 5 stars

A really efficient and enthusiastic company!

What an efficient and friendly company.

Their costumes are beautiful, the service is outstanding, highly recommended!

January 14, 2025
Unprompted review
Seaspray Swimwear logo

Reply from Seaspray Swimwear

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our swimsuits and the service you received. Your recommendation means a lot to us!

If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!

Best regards,
The Seaspray Swimwear Team

Rated 5 out of 5 stars

Good fit. Good quality.

Ordered three swimsuits,never expecting them all to fit. So pleased all fit and lively quality.

December 30, 2024
Seaspray Swimwear logo

Reply from Seaspray Swimwear

Thank you so much for your kind words! We're thrilled to hear that all three swimsuits fit perfectly and that you're happy with the quality. Ensuring a great fit and top-notch quality is what we strive for, and your feedback means a lot to us.

If you ever need assistance or have any questions, feel free to reach out. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Very happy with quality and the longer…

Very happy with quality and the longer body suits are more comfortable

December 30, 2024
Seaspray Swimwear logo

Reply from Seaspray Swimwear

Thank you for your lovely feedback! We're so glad you're happy with the quality and that the longer body swimsuits are comfortable for you.

We look forward to serving you again soon!

Rated 5 out of 5 stars

The most flattering and beautifully…

The most flattering and beautifully tailored swimsuits!!

January 5, 2025
Unprompted review
Seaspray Swimwear logo

Reply from Seaspray Swimwear

Thank you for such a wonderful review! We’re thrilled you find our swimsuits flattering and beautifully tailored—it means so much to us.

We can’t wait to help you find more styles you love!

Rated 1 out of 5 stars

Still no response from Seaspray!!!!

January 3, 2025
Unprompted review
Seaspray Swimwear logo

Reply from Seaspray Swimwear

I’m sorry to hear you haven’t received a response from Seaspray yet. We truly value your patience and understanding.

Please rest assured that I will follow up on this matter immediately to ensure you receive the support you need. If there’s anything specific I can assist you with in the meantime, please don’t hesitate to let me know.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Ordered during November discount event

Ordered during November discount event. Despite this being a busy period, my order was dispatched quickly and arrived a few days later. Swimwear details and pictures online matched with my order when it arrived. All items fitted and liked by myself.

December 2, 2024
Seaspray Swimwear logo

Reply from Seaspray Swimwear

Thank you for sharing your experience! We're thrilled to hear your order arrived quickly and that the swimwear met your expectations in both fit and quality.

We’re so glad you’re happy with your purchase and look forward to serving you again in the future!

Rated 5 out of 5 stars

Lovely quality and design

Lovely quality and design. Fast delivery. First time I’ve ordered from here but will definitely return!

November 27, 2024
Seaspray Swimwear logo

Reply from Seaspray Swimwear

Thank you for your kind words! We’re delighted you loved the quality, design, and fast delivery. It’s wonderful to hear you’ll be returning—we can’t wait to serve you again!

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