Worst service ever, they do not care about customers. Just for a simple query about my order I had to call them constantly more than 10 days. Moreover, their behaviour towards a customer who already d... See more
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See what reviewers are saying
Devlin, the seller, was the highest point of the purchasing process. Attentive to our needs, no pushing, no rushing, treating my wife and me very honestly and helpfully. Thank you so much for your... See more
Company replied
I highly recommend this place! From the moment we walked in, we were greeted with professional and incredibly friendly service. Thanks to their great patience and expert advice, we were able to look t... See more
Company replied
Falencia was really great, she was friendly and catered to our needs. She was welcoming and took us through the various couches and explained the benefits of the different ones. We were very impressed... See more
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Company details
Written by the company
Seats and Sofas is uw specialist in zitmeubelen. Door de Giant Take Away formule is het mogelijk om tegen een voordelige prijs bankstellen, hoekbanken & loungebanken en fauteuils direct uit voorraad te leveren. Onze collectie wordt continu aangepast naar de laatste trends en is verkrijgbaar in een tal van bekledingssoorten en kleuren. Wij zijn erg benieuwd naar uw reviews en staan open voor uw klachten, zodat wij onszelf constant kunnen blijven verbeteren.
Contact info
Lylantse Baan 7a, 2908 LG, Capelle aan den IJssel, Zuid-Holland, Netherlands
- 102271919
4.2
Great
860 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Very proactive sales staff
June 6, 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Collins Njomu Minou,
Thank you for your review. We are pleased to hear that you experienced our sales staff as proactive. Providing attentive and helpful service is very important to us.
We appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Seats and Sofas
Worst service ever
Worst service ever, they do not care about customers. Just for a simple query about my order I had to call them constantly more than 10 days. Moreover, their behaviour towards a customer who already deposited a booking money or fully payment is completely unprofessional. I never had such horrible experience in any other shop in The Netherlands. They charge extremely high for any kind of service which they don’t share before selling. The staffs are also very unprofessional.
April 26, 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Beste Santana,
Bedankt voor uw review. Het spijt ons dat u uw ervaring als negatief heeft ervaren.
Uit ons dossier blijkt dat u heeft gekozen voor een externe bezorgdienst, waarvan de voorwaarden en prijslijst bij aankoop aan u zijn verstrekt. Daarnaast is gebleken dat het zitmeubel niet zonder aanpassingen naar binnen past, wat afhankelijk is van de situatie in en rondom de woning.
Wij hebben met u meegedacht over mogelijke oplossingen, zoals plaatsing via achterom of via het raam. Ook hebben wij u gewezen op de mogelijkheid om zelf een externe meubelmaker in te schakelen voor eventuele (de)montage, indien u dat wenst.
Mocht u hierover nog vragen hebben, dan kunt u contact met ons opnemen via 088 - 804 82 80 of per e-mail via customercare@seatsandsofas.nl.
Met vriendelijke groet,
Seats and Sofas
Devlin great seller
Devlin, the seller, was the highest point of the purchasing process. Attentive to our needs, no pushing, no rushing, treating my wife and me very honestly and helpfully.
Thank you so much for your assistance.
May 30, 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Felipe,
Thank you very much for your wonderful review. We are delighted to hear that Devlin made your purchasing experience such a positive one. Providing honest advice, taking the time to listen, and helping customers without pressure are values we highly appreciate.
We will be sure to share your kind words with him. Thank you for your trust and enjoy your purchase!
Kind regards,
Seats and Sofas
The staff were very helpful right from…
The staff were very helpful right from the start!! Very professional. Things worked out very well with the price and choice of color
May 27, 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Aloysius,
Thank you for your kind review. We are very pleased to hear that our team was helpful and professional from the start. It is great to know that you were happy with both the pricing and the colour options available.
We appreciate your feedback and wish you many years of enjoyment with your purchase.
Kind regards,
Seats and Sofas
Capelle-aan de ijsel
Net een bank gekocht in capelle .. perfecte service !!!
April 27, 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Beste Neferi,
Bedankt voor uw review. Fijn dat u perfecte service heeft ervaren bij de aankoop van uw bank.
Met vriendelijke groeten,
Seats and Sofas
Very comfortable DUBAI sofa :)
I bought a Dubai lounge sofa with a sleeping function for a great price. The store employee (Mr. R.S., one of the salespeople) helped me choose. The order was delivered very quickly, and I was notified immediately by phone. I can recommend this store to anyone looking for a good, comfortable sofa at a great price and friendly, helpful service. I have had my sofa for a week now and am very happy with it.
March 1, 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Jasiu,
Thank you for your lovely review. We are happy to hear that your Dubai lounge sofa was delivered quickly and that you are enjoying its comfort and price.
Kind regards,
Seats and Sofas
Nice customer service
Nice customer service, very helpfull and cheerfull. huge stock. Overall very good shop
April 22, 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Magda,
Thank you for your review! Great to hear that you appreciated our customer service and wide selection. Enjoy your experience with us!
Kind regards,
Seats and Sofas
I highly recommend this place
I highly recommend this place! From the moment we walked in, we were greeted with professional and incredibly friendly service. Thanks to their great patience and expert advice, we were able to look through many options and find the sofa that is absolutely perfect for our needs. If you’re looking for furniture and value top-notch customer service, you’ve come to the right place!
April 6, 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Karina,
Thank you very much for your kind review. We are delighted to hear that our team’s patience, advice and friendly service helped you find the perfect sofa. Your recommendation means a lot to us.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Mallika,
Thank you for your review. We are glad to hear you experienced great service. We truly appreciate your feedback.
Kind regards,
Seats and Sofas
They helped us a lot to find the sofa…
They helped us a lot to find the sofa we dreamed to have and the price was really good. Thank you for the service and your help 😌
January 14, 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Giota,
Thank you very much for your kind review. We are happy to hear that our team helped you find the sofa you had been dreaming of and that you were satisfied with both the service and the price. We wish you a lot of comfort and enjoyment with your new sofa and hope to welcome you again.
Kind regards,
Seats and Sofas
They really helped me to build the…
They really helped me to build the perfect sofa and the price was really affordable.
Thank youuu !!
January 11, 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Yasmina,
Thank you very much for your kind review. We are happy to hear that we could help you create the perfect sofa at an affordable price. Enjoy your new sofa.
Kind regards,
Seats and Sofas
Everythig was perfect
Everythig was perfect. Maddox was nice and professional. We really recommend Seats and sofas. 👍
November 30, 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Laurentiu Constantin Olteanu
Thank you for your positive feedback. We are glad to hear everything was perfect and that Maddox assisted you professionally in Capelle aan den IJssel. We appreciate your recommendation.
Kind regards,
Seats and Sofas
Everything was perfect and we were…
Everything was perfect and we were satisfy with the purchase.
November 8, 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Afsoon,
Thank you for your positive review! We’re delighted to know that everything went perfectly and that you’re satisfied with your purchase.
Kind regards,
Seats and Sofas
Strange start but excellent follow through
The first lady that welcomed and "explained" to us how the store works was very condescending but the other salesman and the manager was very helpful and friendly. We ended up walking out with a new couch which we are waiting to receive.
August 31, 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Evangelos Giannelos,
Thank you for sharing your feedback. We regret to hear that your first impression in our Capelle aan den IJssel store was not as welcoming as it should have been. However, we are pleased that our salesman and manager were able to turn your experience around and assist you in a helpful and friendly way. We truly value your patience and are glad you found a couch you liked. We will make sure your comments reach the team, so we can improve.
Kind regards,
Seats and Sofas
It’s a very nice sofa shop
It’s a very nice sofa shop, you can find many style with different price but with great quality! The service was wonderful! I just came inside to take a look and came out with a new sofa!
Thank you!
September 5, 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Sir/Madam,
Thank you for this enthusiastic review. It's great to hear that you only came to look and ultimately left satisfied with your new sofa. We hope you enjoy your new sofa!
Sincerely,
Seats and Sofas
Worst sofa's company in NL
I've had a very disappointing experience with Seats and Sofas Capelle. I purchased a sofa (€1,849), but they delivered it in the wrong color. Instead of resolving the mistake quickly, the sofa has been left in the entrance hall of my building, causing inconvenience to other residents, because the company keeps delaying the pickup.
They first promised collection within 7 days, then pushed it back another 10, and eventually informed me that the correct sofa was not in stock — meaning I would need to wait 6–12 weeks. When I requested to cancel the purchase and get a refund (including the delivery fee), they refused to reimburse the €150 delivery fee, even though the delivery company (LMD Logistiek) was recommended and arranged by them.
It has now been 19 days (and counting!), the sofa is still uncollected, and I have yet to receive my full refund.
The service has been unprofessional, with poor communication and zero accountability.
I strongly advise against buying from this company.
August 12, 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Beste Vinicius,
We regret to hear about your negative experience with your sofa order and the challenges you have faced with delivery and refunds. We understand that this situation has been very frustrating and far from the service you expected. Your feedback is valuable, and we want to resolve this matter promptly. Could you please provide us with your contact details and reference number at capelle@seatsandsofas.nl so that we can look into this personally and ensure a proper solution is arranged for you?
Met vriendelijke groeten,
Seats and Sofas
Lying About Delivery
We were very clear on the fact that we wanted our delivery date to be as soon as possible, as we had plans to move into our new home ASAP.
The manager originally promises 6 - 8 weeks, so we were naturally very excited and we got the couch. However, we are now moved into our new home, and the couch has still not arrived.
Apparently, 6 - 12 weeks is our new wait time. Very unfortunate, and we still do not know if the sofa will come in good condition or not.
July 20, 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Vidhi,
Thank you for sharing your experience. We are very sorry to read that your sofa delivery has not met the original timeframe that was promised to you. We understand how disappointing this must be, especially when moving into a new home and expecting your furniture to arrive as agreed. Clear and reliable communication is essential, and it concerns us that the delivery time has shifted without proper alignment. We would very much like to look into your specific order and provide you with clarity on the status. Could you please send your contact details to capelle@seatsandsofas.nl so we can assist you directly?
Kind regards,
Seats and Sofas
Although the couch is beautiful, it arrived with a BROKEN essential part
I am writing to express my deep frustration regarding my recent order, which I waited nearly 10 weeks to receive (it is in the expected time that's true but nonetheless). Upon delivery, I discovered that the adjustable middle section of the sofa—one of the wooden parts—arrived significantly damaged. I'm not entirely sure how it's possible for the item to be shipped in such a condition.
I do love the couch itself don't get me wrong and was initially very happy with it, but seeing that this brand new sofa is already damaged is, as you can imagine, completely unacceptable. Additionally, there was a protruding metal nail sticking out of the side of the couch, which even left a small hole.
After such a long wait, receiving a sofa in this condition is incredibly disappointing. I was genuinely excited to receive it and very happy with the colour and softness, but unfortunately, this level of quality control is simply not acceptable.
Overall, if the product was delivered in the normal condition I would have been quite happy with it, even though the wait was long, and the delivery was not included in the price - something that was clear only after making the purchase. I tried to contact the store by email so we can reach an agreement with them, but still have not received any response.
May 1, 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Beste mevrouw Metodieva,
Dank u wel voor uw uitgebreide review. We waarderen uw positieve woorden over het ontwerp, de kleur en de zachtheid van de bank. We vinden het dan ook zeer spijtig dat uw bestelling beschadigd is geleverd en dat u na contact geen reactie heeft ontvangen. Dit is zeker niet de ervaring die wij voor ogen hebben.
Uw opmerkingen over de kwaliteit en communicatie nemen we serieus en we willen dit graag rechtzetten. Zou u zo vriendelijk willen zijn om uw contactgegevens te sturen naar capelle@seatsandsofas.nl, zodat wij dit verder kunnen onderzoeken en oplossen?
Met vriendelijke groeten,
Seats and Sofas
It was horrible experience as soon as...
It was horrible experience as soon as we made our full payment...They lie to your face, they scam you with misleading information upon where you make your signature and they don't even bother to make the proper customer service to accredited themselves as the place to go.
We got the sofia sofa directly for it's purpose of it being a sofa bed function. Once we received the sofa and unpackaged it there was immediate signs of damage.
But the most important part was that there wasn't a sofa bed function to it! It looked like the sofa that we ordered but it was not the correct sofa.
Once i went to the store to confront this 'misguidance' (I generally thought it was a miscommunication at the order) they straight up showed me a picture of a L-shape drawing and because it didn't say 'bed function' it was created without one.
How bloody misleading and thievery upon them to not even confirm to my face upon making the original order when time and time again as we made the purchase we asked this function in particular!
Why?
We wished to return the sofa but at first you're manager said we only take returns from online order. You can't order online.
Then he said can't return because of the damage.
So we can return the sofa? But only when it's okay for you?
Mockery to my face.
Following more review's i see how more people have had worse treatment then myself.
April 17, 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Mr. Baker,
We are sorry to hear about your negative experience with your order and our customer service. Your disappointment regarding the incorrect delivery and lack of clarity is understandable. This is not the service standard we strive for, and we want to sincerely apologize.
To help you further and investigate this thoroughly, please send your contact details and additional information to capelle@seatsandsofas.nl. We would like the opportunity to resolve this with you.
Kind regards,
Seats and Sofas
Misleading and fraud shop- consumer waiting for the couches and sofa they never deliver and on cancellation ask for money
They mislead people with the delivery dates and products. They should be taken to consumer courts.
December 11, 2024
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Beste meneer of mevrouw Bhatt,
Dank voor uw feedback. Het spijt ons zeer om te lezen dat u een negatieve ervaring heeft gehad met onze dienstverlening. Wij nemen klachten zoals deze zeer serieus en willen dit graag nader onderzoeken. Uw melding over misleiding en problemen met levering en annulering betreuren wij ten zeerste.
Wij willen graag met u in contact komen om de situatie te bespreken. Zou u uw contactgegevens kunnen sturen naar capelle@seatsandsofas.nl, zodat wij dit samen kunnen oplossen?
Met vriendelijke groeten,
Seats and Sofas
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