Seats and Sofas - Capelle aan den IJssel Reviews 

The worst experience ever. Never have i experience such bad service.
We ordered a couch 2 and half months before delivery date. As we wanted a new couch in ou new cozy home. The promised that the couch will be delivered on the second week of September meaning the first week we moved in. Its been more than a week and no delivery after numerous calls they said it would take another 3 weeks. Where are we supposed to sit? On the floor ? I am so disappointed and so fed up

Unprofessional approach of the staff. Frauds

The staff was very friendly and gave us all the details about the sofa and also explained with demo of possible customisations.

Excelent sofas options with good prices for the quality presentes and a great discount given.

On 9.04.2023 we entered into a contract with Seats and Sofas Capelle a/d Ijssel for the manufacture and delivery of the Lily sofa in grey color. The order number is 10641391 and the payment is divided into 12 parts. In connection with this we have an installment contract with Santander. It was promised that the sofa would be ready and delivered in 3 months maximum.

26.06.2023 After a few messages from my side, I was informed that the sofa had been delivered to the warehouse in Maassluis and we started trying to arrange delivery with the company.

24.07.2023 I received a call from the delivery company MCCollect saying that they could not deliver the sofa as it was broken (damaged).

No further action was offered to me from their side or from Seats and Sofas. My messages were ignored

On 30.07.2023 we visited the office in person to find out the condition of our sofa and to arrange for a new delivery. We were informed that the sofa had been fixed and had been sitting for a week awaiting delivery. We were also given the phone number of another delivery company to arrange for a new delivery.

On 1.08.2023 it was agreed that the sofa would be delivered on 8.08.2023 by Meubel advice groep

On the eve, 7.08.2023 we contacted the delivery company to make sure that the delivery would take place. We were promised that on the day of delivery we would be informed of the arrival time of the sofa.

On 8.08.2023 we never received a specific time of arrival. We tried to contact the delivery person all day and only received a reply in the evening that our sofa had a broken bottom and could not be delivered.

No further plan and no further action was offered to us. It is also obvious that the damage of the sofa was not eliminated earlier and they tried to deliver us again a defective product.
On 08/15/2023 we went to their office. We were told that a new sofa has been ordered (wait 3 months) and we will be offered a temporary sofa. To get it delivered, we have to pay 75 euros on the link, which we will receive in the mail this evening

On 17.08 the link was not received, the sofa is not there, the company does not answer calls and letters as usual.

Very client friendly.

Words cannot express how bad this shop is!!
Stay away from it!!
Horrible customer service! They don't pick up the phone or check emails.
3 months delay of delivery.
They do not refund money.
Every week I have to go to the shop which is 1 hour far away just to ask them to refund me.

They took some money and said we would send the couch 3 months before Christmas. When we followed up on the 2nd week of December, they said sorry we can't deliver because there is a problem on the bank side. If there was a problem they would have informed us 3 months ago. The mentioned prices deviate strongly from what the prices are exactly. Had a very bad experience. Better to go to some other store but definitely not this one.
Later for cancellation they charged us 300 euros. That also because they did not deliver the sofa on time, did not respond to information for two months. And when we bought it elsewhere. They said you signed a contract. So be very careful. I will never recommend making a purchase from this store.

Bought a sofa for 4000 euro in the showroom model.
The sofa was too big, we asked if it came with different combinations and was not the case. Doubted, but we bought the sofa.

When delivering and unpacking noticed 1 side was not how we ordered it! it is shorter, does not have storage nor backseats. its not a terminal, we received an island which was not available at the time of purchase

3 weeks later with Seats and Sofas in discussion. The sales man would call us back but got sick. never got the call back...
after my personal following up, i needed to send emails which i have, then the store told me there is no issue! clearly they are playing with me.
now in discussion with SeatsandSofas for reimburcement of the difference of sofas and total radio silence.

it is my own personal follow up which makes this very annoying, if only the customs care level of seats and sofas was on level that you expect when purchasing expensive Sofa.

Honestly, I don't have any positive thing to write about this company. I must pathetic and highly unprofessional people. I got my sofa delivered two weeks before but not in a good condition. Sofa bed is not working, not installed properly. I have been trying to reach them since then, they are playing hide and seek game. They are the worst company and service I have experience in the Netherlands. They should at least value customers for the amount they pay for their products. I'd never recommend seats and sofas ever to anyone.

The sales man is a qualified with the job that he's doing 👌

The price was very good, but the first seller did not offer it to us. We were "chased" by another seller while leaving the shop, and that second seller made us the good offer.

Friendly and helpful
All questions answered with clarity

great service, professional approach to the client. I am very pleased

Store service was good but the after service delivery was not good. I indicated at the time that the apartment I was living had typical rotterdam stairs on one level. Was told then would need to pay more for delivery. Which I did . On the day the delivery company had no idea how to delivery the seats up stairs. No experience with rotterdam stairs. Forced me to get lift to get seats into the window. If experienced delivery people I think they could get it through stairs. Need to look at your delivery service company.