Seats and Sofas - Heerlen Reviews 

We had a great time at the store, Massoud and Claudia were very nice and gave us all the attention we needed to make the right purchase, so we now have a brand new beautiful couch set. We are extremely pleased with them. Totally recommended a visit.

The staff was very helpful and nice. 5 stars to all of them!

1. Wonderful service. (the staff is very friendly and helps to choose a sofa for any budget)
2. The sofa was delivered to us on the same day. ( if the sofa is in stock, you can pick it up right away ) It’s almost impossible in Netherlands
3. We paid by 3 parts ( it’s really helped us )
4. It’s the best experience with buying furniture. Really kind and nice guy, who consulted us, I think it was manager. Thank you so much, guys! I would advise everyone to buy here sofa!!!

I am very disappointed of your after service and product.
I bought a couch on the Sunday 04 May 2025 around 1:08 pm.
After unboxing the couch, I starting to install all the parts and then noticed a few things:
1-The right-side corner couch cushion is missing.

2-On one side of 1 couch there was 2 missing hooks to connect the 2 pieces couches together.

3-Some screws were quite difficult to mount as there were missing holes
Some holes were covered by the fabric.

I went back to the store the next day withing 24 hours on Monday 05 May 2025 around 12 pm to explain my disappointment.
They tried to see if they could find the cushion but couldn't .Then they asked me to go online to sort this out.
I told them what kind of service is this ?I paid my money for new a couch, and you should be to one sorting the issue out not me. They refuse to order the missing part and instead insisted that I need to make an online claim and that I would have to wait for what could be 15 days or more before I get what I had paid for.
What kind of service is this???

For the 2 missing hooks, they handed me the missing hook and screws to install at my own risk. No apologies or further assistance to help sorted out the issue.

Great help to purchase the couch that me and my wife liked. Thank you, Shaquille.
However, Seats & Sofas Heerlen didn’t seem to care much about the fact that what I paid for, is not what I got.

If this is not solved, I know where I am not buying my next couch. And I will be sure to keep the public informed about my experience on all my social platforms if I must.

Best regards
Mr Martin

We felt very well supported in our process of finding the right sofa for our new house. We hope that the delivery of the new sofa will be fast and that we can take it as soon as possible from the shop in Heerlen.

We would recommend the SeatsandSofas Shop in Heerlen so far :-)

One part of our order was missing in the order receipt, that is why we took away one star. Happy to give it back as soon as the missing part is on our list and the sofa is delivered!

I bought a sofa from Seats and Sofa yesterday.
The advice was very friendly and helpful. When I asked which fabric would be best for everyday use with animals, I was given several fabrics to choose from and advised on which would be most suitable. The consultant also offered a good price for the purchase price. Finally, we were shown the color variations of various sofas to give us an idea and help us make a decision.
I can definitely recommend Seats and Sofa at the moment and hope that the collection goes just as smoothly.

After over 2 years of problems with our couch and the company we received our couch with a BIG CUT in it. This is a joke! Sick and tired at this stage. Very quick to sell something - worst ever after sales service. Have photos as proof.

I had a great experience with my purchase. I've recently arrived to the area and of course my Dutch is very mediocre to none at all so I was worried about ensuring I got the item that I wanted. I worked with an amazing salesman named Sharmen (I think I spelled that right) and he made sure that I was able to choose every aspect of the couch that I wanted and that I felt comfortable with the final product. Great place in my opinion and I can't wait to receive my couch. I have the same expectation that the couch will continue to everything I asked for. Thanks again.

I made purchase on the 31.10.2024 and was told that the delivery takes between 6-12 weeks. On the contract that was given to me said that it takes between 8-14 week. On the 12th week I called Seats and Sofas to ask about my purchase and when can I expect it. They told me that my delivery will be here during next week for sure. It was not! My couch came the week after. And not only that. When the couch finaly came it was not right. The holes for the nails were not the right size and I had big problems with puting the couch together. Customer service was not so helpful which is not surprising considering the events before. Only good thing is that sofa is made from realy quality material.

Elroy made the couch shopping experience very simple and was very knowledgeable and helpful. Added bonus was the free coffee and olliebollen for shopping on New Years Eve.

I really enjoyed the experience and I am very satisfied with the way that the sellers understood my needs and they were trying to offer me a sofa-bed for my intended use and within my budget.

Very friendly people inside the store.

Got a nice discount too!

I came into and they immediately helped me to find one of my dream coaches.
The best approach I should say was from the manager Gimmy.
He did me a very good price and my coach was on my home in 1 week.
He is very good at this job, communicative and always able to help.

I was promised by this company to have their repair guys come out from Heerlen branch with in 10 days as I was delivered my brand new couch damaged. Its been almost 3 weeks with no response

If I could advise anyone, definitely the worst service received from this company

I am forced to see a lawyer about this

Ridiculous

Jens was super nice and helped us to find a great sofa. Thanks a lot!

Richard R. was very nice and patient, listening to our needs and responding to every question. In general, the service and negotiations were very good.

Absolute Worst

They have good sofas and they are good at sales. But you need to triple check, not double check like me but triple check EVERYTHING.

They sold me the wrong chair after double checking with them to make sure its the right chair and they said it was. They then blamed me for their mistake. They will not take accountability at all!

They also overcharge me and I suspected it and asked for the original price and when I checked in store myself, it was different. They lied to my face twice.

When I noticed that the chair was different, I called immediately and they said they would call me back and they never did. I had to keep on call, day after day. They finally gave me an answer on the phone that they flat out refuse to take back the chair and said that I signed the contract and got what it said. Nowhere on the invoice does it say that.

If you really want and need a sofa from them, triple check everything. If not, say far away for this place.

Worst experience in my life. I asked for a specific chair and they sold me the wrong one after I asked them twice if it's the right chair and they said yes. Now that I want to return it, they say I cannot. Also they blame me for just sitting now another chair because they said it was another one. What a disgrace.

I recently visited Seats and Sofas in Heerlen on June 7th and had a great experience. Alessandro helped me out, and he was fantastic. He really knew his stuff and took the time to find out what I was looking for. Plus, I was offered a beverage while I shopped, which was a nice touch.

The selection at the store was impressive, and Alessandro made it easy to find the perfect sofa. I'm very happy and pleased with the deal I got. While the store doesn't deliver, they were super helpful in referring me to some options to get that sorted.

Overall, I'm really looking forward to my new sofa. I highly recommend Seats and Sofas in Heerlen for anyone looking for quality furniture and excellent customer service.