Sebastiancruzcouture Reviews 

127
TrustScore 3 out of 5

2.9

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Rated 3 out of 5 stars

Picked these up recently and I'm really impressed. They feel completely weightless when you put them on, and the cool colour tone is great. They work really well for swimming, but honestly, they're ju... See more

Rated 3 out of 5 stars

I'm a loyal customer of this brand, and I truly love their suit collection. Tom always helps me find the best look for every special occasion. My only issue was with my latest order, they weren't able... See more

Company replied

Rated 4 out of 5 stars

I bought this Champagne Oro Fiore Dinner Jacket suit from Sebastian Cruz Couture for a big family event, and honestly, it is pure luxury. The floral and damask pattern is beautiful and gives off such... See more

Company replied

Rated 3 out of 5 stars

I've been following this brand for a long time and always check out their new collections. I've always liked their suits, so my girlfriend surprised me with one for our civil wedding. It honestly made... See more

Company replied

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2.9

Average

TrustScore 3 out of 5

127 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

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2.9

All reviews

(127)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

We ordered two beautiful jackets

We ordered two beautiful jackets, one in Ivory with a black lapel for the groom and another in champagne with a champagne Lapel for a New Year's Eve party. They fit true to size, with no alterations. The design was elegant, and the fabrics were really beautiful.

December 15, 2024
Unprompted review
Rated 1 out of 5 stars

I placed an order on October 31 for a…

I placed an order on October 31 for a shirt for my husband and was expecting to receive it within 2 weeks(according to info provided) for an event in November. However it took almost 2 months to get it. Customer service Doesn’t respond in timely manner… but shirt fits nicely

October 30, 2024
Unprompted review
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Reply from Sebastiancruzcouture

Glad you are happy with the shirt. Not sure what happened with the shirt being so late? My guess fabric ran out of stock and fabric supplier was giving us the run around as well, especially since it overlapped with the holidays. Sorry for the delay but mostly happy you are happy with the product.

Rated 5 out of 5 stars

should definitely check out this store

I've been a loyal customer of Sebastian Cruz Couture for years, and they never disappoint. From their stylish ties to their perfectly tailored suits, everything they offer exudes elegance and sophistication. The customer service is exceptional too. If you want to look and feel your best, look no further!

December 17, 2024
Rated 1 out of 5 stars

Poor quality and customer service

Misleading photo of men's jacket. Appeared much slimmer than it actually was.

No refund given.

I have marked annoying emails and text messages a spam but I continue to receive them

December 20, 2024
Unprompted review
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Reply from Sebastiancruzcouture

You must have purchased from someone else. Items are all handmade for every customer upon order. Note that every person has a different body type. It cannot be assumed that it will fit the same way it fits our models. Not everyone has the same body type.

Customers typically always tailor their garments to perfection once they receive them. This is standard when purchasing garments online especially.

We like to over communicate so we apologize if you perceive our form of communication to be annoying. That is not our intention.

Rated 1 out of 5 stars

i am sad to have paid SO much money for…

i am sad to have paid SO much money for a suit that doesn't fit. The measurements seem off again. This is the second time.

November 15, 2024
Unprompted review
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Reply from Sebastiancruzcouture

We apologize you seem to have a negative experience with sizing.

With us the process is pretty simple if you have already made one purchase.

Tailor the first garments you received, let us know what you adjusted and we will make the changes on the pattern we have on file for you. At that point you never have to tailor anything.

Otherwise, if you went up or down in weight you can simply adjust that locally. Simple fix :)

Rated 5 out of 5 stars

Excellent and very elegant suit pieces

Excellent and very elegant suit pieces. Thankfully the suit came on time before the date that I needed it, so they get five stars from me for sure!

October 18, 2024
Unprompted review
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Reply from Sebastiancruzcouture

Thanks so much for the love. Welcome to our bold family!

Rated 1 out of 5 stars

No customer support

No customer support. Very bad quality items. Shame on you.

September 27, 2024
Sebastiancruzcouture logo

Reply from Sebastiancruzcouture

Thank you so much for the love. Welcome to our bold family!

Rated 5 out of 5 stars

Absolutely absessed with my new evening gown

I've never received so many compliment as I have wearing my Sebastian Cruz dress! It fits perfectly and has such a classy design. I'll definitely be back for more pieces for upcoming events!

September 15, 2024
Sebastiancruzcouture logo

Reply from Sebastiancruzcouture

Thank you for the love. Welcome to our bold family!

Rated 1 out of 5 stars

This company has no customer service department

My order was returned by the postal service for an unknown reason (The address provided was correct). I have called the customer service number several times and sent follow-up emails with no responses. It has been almost 2 months and it looks as though the company has taken the stance that If we keep ignoring him, hopefully, he will go away. This has been a very frustrating process and it looks like my next move is to have AMEX open an investigation since I purchased the jacket with them.

July 18, 2024
Unprompted review
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Reply from Sebastiancruzcouture

please email our company at hello@sebastiancruzcouture.com so we can take care of you like we take care of everyone that reaches out to us.

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