Sebastiancruzcouture Reviews 

126
TrustScore 3 out of 5

2.9

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Rated 3 out of 5 stars

I'm a loyal customer of this brand, and I truly love their suit collection. Tom always helps me find the best look for every special occasion. My only issue was with my latest order, they weren't able... See more

Company replied

Rated 4 out of 5 stars

I bought this Champagne Oro Fiore Dinner Jacket suit from Sebastian Cruz Couture for a big family event, and honestly, it is pure luxury. The floral and damask pattern is beautiful and gives off such... See more

Company replied

Rated 3 out of 5 stars

I've been following this brand for a long time and always check out their new collections. I've always liked their suits, so my girlfriend surprised me with one for our civil wedding. It honestly made... See more

Company replied

Rated 3 out of 5 stars

I ordered my jacket on June 2 and received it on July 1. The quality is excellent, and the customer service was great. The woman I spoke with on the phone answered all my questions and kept me updated... See more

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2.9

Average

TrustScore 3 out of 5

126 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

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2.9

All reviews

(126)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fantastic customer service Calling to…

The product itself exceeded my expectations. The craftsmanship of the suit I ordered was impeccable, with luxurious fabrics and flawless stitching. Not only did it fit perfectly, but it also felt incredibly comfortable to wear, which is a testament to the care and precision put into its construction.

August 17, 2024
Rated 5 out of 5 stars

Sebastian Cruz Couture exceeded all my expectations.

Sebastian Cruz Couture exceeded all my expectations. The suit is a perfect blend of style, comfort, and quality. The attention to detail is remarkable, from the stitching to the choice of fabrics. I was particularly impressed with the personalized service I received, making me feel valued as a customer. The suit has garnered many compliments, and I look forward to my next purchase.

August 18, 2024
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Reply from Sebastiancruzcouture

Thanks for the love Aiden! Welcome to our bold family.

Rated 5 out of 5 stars

The team at Sebastian Cruz is highly responsive to questions.

The Sebastian Cruz staff responds to inquiries quite quickly. The material is of astonishing quality. I brought my jacket in to have it customized to suit me perfectly. The seasoned and long-serving modifications specialist exclaimed, "Oh! He repeated himself, "That jacket is excellent. In his lifetime, he has undoubtedly seen thousands of jackets. Knowing that I chose something for my daughter's wedding that was excellent and impressed a professional made me feel good.

May 5, 2024
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Reply from Sebastiancruzcouture

Thank you so much for the kind words Jorge! Welcome to our bold family.

Rated 5 out of 5 stars

Tom was very helpful from the very…

Tom was very helpful from the very beginning. He was very resourceful and answered all my question promptly. His recommendations were spot on and made the selection process so much easier for me. I will definitely be reaching out to him again for future purchases.

July 15, 2024
Unprompted review
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Reply from Sebastiancruzcouture

Thanks so much for the kind words. Glad Tom took care of you. We really appreciate you. Welcome to our bold family.

Rated 5 out of 5 stars

Sebastian Cruz Couture is a…

Sebastian Cruz Couture is a game-changer in men's fashion. The suit I received is stunning, with impeccable tailoring and high-quality materials. The unique designs set them apart from other brands, making each piece a statement. The customer service was outstanding, with the team going the extra mile to ensure my satisfaction. This is the best suit I've ever owned, and I highly recommend them to anyone looking for top-tier bespoke fashion.

May 16, 2024
Unprompted review
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Reply from Sebastiancruzcouture

We are all about the attention to details. We do go over the top when it comes to quality. This is the least we can do. The rest is service. Thanks for the love & welcome to our BOLD family!

Rated 5 out of 5 stars

The suit was perfection for my needs

The suit was perfection for my needs. Beautiful ..amazing material. It was difficult to send the exact size since my suit size varies according to the maker and it came in a bit large for me. They took the suit back, sized it perfectly for me and returned it to me. A great experience.

June 27, 2024
Unprompted review
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Reply from Sebastiancruzcouture

So happy you are happy. Welcome to our bold family!

Rated 5 out of 5 stars

The Sebastian Cruz staff responds to…

The Sebastian Cruz staff responds to inquiries quite quickly. The material is of astonishing quality. I brought my jacket in to have it customized to suit me perfectly. The seasoned and long-serving modifications specialist exclaimed, Oh! He repeated himself, That jacket is excellent. In his lifetime, he has undoubtedly seen thousands of jackets. knowing that I chose something for my daughter's wedding that was excellent and impressed a professional made me feel good!

June 12, 2024
Unprompted review
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Reply from Sebastiancruzcouture

Thank you so much for the kind words! Welcome to our bold family .

Rated 5 out of 5 stars

I am so impressed with the Quality of…

The suits at Sebastian Cruise Clothing Store are simply amazing. The fit is impeccable and the quality of the materials used is evident in every detail. I feel confident and stylish every time I wear one of their suits!

June 4, 2024
Unprompted review
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Reply from Sebastiancruzcouture

Thank you so much for the love. Welcome to our bold family!

Rated 5 out of 5 stars

User friendly shopping

User friendly shopping. I Love Love all the items on your website. The website includes large men sizes like my husband who played college football and stands 6'3. He is the guest of honor at his celebration and I wanted him to stand-out and this combination will make him the talk of the town. Thank you!

June 10, 2024
Unprompted review
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Reply from Sebastiancruzcouture

Good to hear! Thanks so much for sharing your experience with us. Welcome to our bold family

Rated 5 out of 5 stars

Amazing experience

Amazing experience! You make it so easy by showing different combos and have quick access to order the additional prices. Only wish there was a custom view option if I want to put certain pieces together.

June 10, 2024
Unprompted review
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Reply from Sebastiancruzcouture

Thanks so much for the feedback! Really appreciate it.

Rated 5 out of 5 stars

I recently bought a suit from the…

I recently bought a suit from the Sebastian Cruise Clothes Store, and I'm very happy I did. The customer service was outstanding, and the suit is of the highest caliber. Anybody looking for top-notch apparel should definitely check out this store, in my opinion.

June 11, 2024
Unprompted review
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Reply from Sebastiancruzcouture

Thanks so much for the kind words. Welcome to our bold family!

Rated 5 out of 5 stars

Experience and attention to detail

From the exquisite and delicate designs to the personalized family-like attention by Natalia and Cesar, this is one of the best luxury brands in the market. Each suit, each pocket square, each pair of shoes is made with the utmost craftsmanship and attention to detail. Nothing is overlooked, no corners are cut. Yes, you are getting garments and accessories, but the experience comes first.

May 21, 2024
Unprompted review
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Reply from Sebastiancruzcouture

Thank you so much for the kind words! Welcome to our bold family!

Rated 5 out of 5 stars

My purchase experience was amazing. Top notch service!

Sebastian Cruz Couture is a very unique company. I was able to submit my custom measurements and receive the garments fitting better than expected for sure! I highly recommend for you to work with the team. They will take care of your pre-purchase and post purchase.

May 2, 2024
Unprompted review
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Reply from Sebastiancruzcouture

Thanks so much for the kind words. We appreciate your loyalty and looking forward to seeing pictures!

Rated 5 out of 5 stars

As a loyal customer and fan of…

As a loyal customer and fan of Sebastian Cruz Couture, I’m continually impressed by the styling and quality of their designs. Their bold approach to fashion pushes me out of my comfort zone to not only stand out in a crowd, but elevates confidence as well. This team is A+ when it comes to style as well as customer service and you won’t be disappointed!

May 25, 2024
Unprompted review
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Reply from Sebastiancruzcouture

Thank you so much for the kind words and for your loyalty!

Rated 1 out of 5 stars

Total scam company

Total scam company! I spent over $2k on product and still never received my full order. It’s been months now. Every time I contact them they completely ignore me. Not to mention, before I purchased through their site, which is glitchy as all heck (should have been a sign to not order from them), they promised me I would have no problem returning my order. That was my main concern before I ordered as I spoke with someone at their main phone number and they said no problem on returning. They’ve given me nothing but problems and treat me like I’m a criminal and liar.

It’s come to the point that now, they won’t even email or contact me back. Been several weeks and nothing from them.

I did receive some of my order and the quality of their product is terrible. Worst shirts I’ve ever purchased. Material is very low grade and wrinkles so easily. Nothing like Eton or other higher end brands.

They still won’t fulfill my full order. It’s easy for them to take your money then completely ignore and not send what you ordered. Even though they promised I wouldn’t have any issues if the jacket didn’t work out, I’ve had nothing but issues with them and now they won’t event communicate with me. I filed a fraud case with my bank and the Better Business Bureau.

Terrible company. Terrible customer service. Terrible quality materials. STAY AWAY!

Watch, owner is going to reply saying they delivered my order. Several items are still missing. As of today, still missing my full order. If this isn’t a scam and fraud, what is? If you’re ghosting me and ignoring my inquires, at least send me what I paid for. Stay away from this fraudulent company.

**EDITING MY REVIEW** as of this scam company replying, literally getting caught in another lie, again. This time, for all of you to see. Read their reply below, then come back here and read this edit.

They know who I am and are pissed that I am showing YOU, who THEY really are. I was a customer, and now after this experience with them, an infuriated one, one who was lied to on many occasions.

Here’s my order number #13543, but of course thet already know this. I have scores and scores of email with them, until they completely blocked me on all social media and stopped responding. They are trying to say now that I’m not a customer, because they can’t get THIS review removed. THATS ANOTHER LIE! Do you see now how they work?!

All smoke and mirrors. Their website has all 5-star reviews because they scrub and delete all the negative reviews. But here on Trustpilot, you can’t do that. They tried to claim my review was illegal and against this platforms terms. They had Trustpilot start an investigation, to which Trustpilot came back and said there was nothing in my review that was against their policies. I told the truth and Sebastian Cruz, a scam company, tried to hide the truth, again, by now, lying to you and saying they don’t know who I am and that I’m the scammer. You see their tactics ladies and gentlemen?

I wish I would have looked at all these negative reviews here on Trustpilot, as I would have never fallen for their fraudulent ways. My bad. Don’t make my same mistake.

This all could have been resolved. I was promised I could return my items, the ones I received that is ( I’m still missing my whole order, hey Sebastian Cruz, where are the rest of my items??? Still missing the pants and vest), but all a moot point at this point as their quality of items is very subpar and they don’t want to finish fulfilling my order because they’re trying to get back at me for the reviews I’m posting on different platforms.

We didn’t have to go through all this, and you can still resolve this issue. Just keep up with your promise of me returning the items I have. Super simple, but I guess this was a necessary evil for me to go through so that YOU, the reader can think twice before giving Sebastian Cruz your money, and receiving subpar quality items, or never receiving your item even at all.

Sebastian Cruz, you have all my info. You have my email chain. You have my cell phone number, we’ve texted back and forth a million times. Just contact me back, like a good company and resolve this.

Until then, everyone here must know how bad you treat your customers and how scammy you really are. I await your next reply, which of course will have another lie.

May 18, 2024
Unprompted review
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Reply from Sebastiancruzcouture

This review itself is a scam review. This person has been copy/pasting the same review under different names and has never even purchased from us. Two reviews down same thing. We opened an investigation asking for an order number and they never replied.

Rated 3 out of 5 stars

I received this order

I received this order, but the two orders from last year I did not get.

April 25, 2024
Unprompted review
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Reply from Sebastiancruzcouture

and they all looked like they were received. Wonder why you didn't reach out to us back then? We would have gladly reshipped

Rated 1 out of 5 stars

Not very good customer service

I ordered a very expensive jacket. When it arrived, it wasn't my vibe. It's hard on the internet. I never wore it and asked to exchange it and was told no.

April 17, 2024
Unprompted review
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Reply from Sebastiancruzcouture

Whats your order number? they never replied with order number (we always offer free exchanges within 7 days upon receipt) no reply with order number because its a fake review.

Rated 1 out of 5 stars

SCAM ALERT

SCAM ALERT! Ok if you are on the fence about buying a suit from these people please don’t. Just like the majority are saying this place is a SCAM! I wouldn’t be surprised if it’s one guy living in an apartment running this business. They told me they had fabric in stock and to hurry up and make the purchase so I could receive my suit within 15 days. I do it and a week goes by no word from this place 2 weeks and still no word so I email. No reply. So I text and I’m told the fabric wasn’t in stock when I ordered it and it would be ready mid may. It is now past mid may and not a word from these people. Please don’t give them any of your money. SCAM SCAM SCAM.

To your reply you guys told me you had the fabric when you didn’t. You are a scam and hope the BBB looks into you guys as I have filed a complaint. You told me to order and you had the fabric then you sold out. Haha your a joke and a clown. Please buyers stay away from this sham artist.

April 21, 2024
Unprompted review
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Reply from Sebastiancruzcouture

NOT A SCAM ALERT! Your fabric was sold out and you already received a refund. All of our garments are limited and this does happen. If you dont believe us you can face time us anytime or take a look at our social media and see all of our hundreds of thousands of happy customers. Sorry you got caught up on that other side.

BBB is not going to do anything besides sticking to the facts. The Scam allegation is simply your opinion and far from the facts. We have been in business for 13 years and have 100s of thousands of loyal customers all over the world. We are humans and no one is perfect; both company and consumer.

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