Second Nature Reviews 7,882

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in weight loss and promoting healthier habits, often leading to significant improvements in health markers. The staff, particularly the coaches, are frequently highlighted for their supportive, encouraging, and personalized approach, offering valuable advice and guidance. Many users appreciate the comprehensive fitness and nutrition guidance, along with the user-friendly experience of the program, which includes helpful resources like recipes and scales. However, some customers also noted issues with customer service, describing it as unresponsive or lacking support on weekends. A few people felt the interaction with the support team could be robotic and less tailored to individual needs. Additionally, some reviewers found the recipe selection limited and the group support element inconsistent, depending on the activity level of other members.

What people talk about most

Product

Customers consistently note positive experiences with the product, highlighting its holistic approach to... See more

Staff

Clients share positive opinions on staff, frequently praising the coaches for their supportive and... See more

Fitness

Users describe positive interactions with fitness, highlighting significant weight loss and improved health.... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpful and supportive nature of... See more

User experience

Reviewers mention positive feedback about user experience. Many customers praise the app's ease of... See more

Based on these reviews

Rated 5 out of 5 stars

Having been recently diagnosed with prediabetes, it was a wake up call that I really needed to improve my diet and health. I have found second nature to be a supportive & encouraging tool to help... See more

Rated 5 out of 5 stars

The NHS gave me the opportunity to participate in this excellent programme. Over the 9 months I lost 8 kilos, dropped a dress size and am no longer in the prediabetic category. Most importantly, there... See more

Rated 5 out of 5 stars

I started on the second nature 12 week programme after being informed my cholesterol was higher than it should be and I was borderline type 2 diabetes. Since starting the programme I have lost 4.5... See more

Rated 5 out of 5 stars

Second Nature offer a wrap around support system that goes way beyond the medication and focusses on long lasting healthy habits that should hopefully lead to lasting change. I have felt well suppor... See more


Company details

  1. Fitness and Nutrition Service
  2. Nutritionist
  3. Weight Loss Service
  4. Wellness Program

Information provided by various external sources

Create new healthy habits and lose weight with Second Nature.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2 years ago my health deteriorated…Never give up on yourself

2 years ago my health deteriorated quickly,I couldn't work no more.I had to leave a job which I absolutely loved.I Started putting a lot of weight on,which is quite worrying as I am type 2 diabetic.Second Nature has probably saved my life,I'm losing weight and I feel so much better.I have an amazing coach and other members who are all there for me 24/7.I would definitely recommend Second Nature to anyone who thinks there is no way out,of the over eating habits.I promise you,these amazing people can really help.

March 8, 2026
Rated 5 out of 5 stars

Diagnosed as pre diabetic? This is a program that I highly recommend.

The Second Nature program is informative, motivational and supportive. It explains the cause, and how to adopt positive changes in lifestyle and diet that can reduce the risk of becoming a type 2 diabetic. It provides long term help with weight loss, well being, exercise and other factors that help control the onset of type 2 diabetes. I highly recommend this program if you have been identified as pre diabetic.

March 4, 2026
Rated 5 out of 5 stars

Second Nature is giving me motivation to succeed!!!

Second Nature is a fantastic programme to be on, with guidance, support and mentoring as and when you need it. Daily monoriting of weight and meal plans along with the recipes available have really helped me to loose weight at a steady pace. If you have Second Nature available to you please use it.

February 10, 2026
Rated 5 out of 5 stars

I needed to lower my blood sugar

I needed to lower my blood sugar. I thought I was doing everything right, but I wasn't. Second Nature has pointed me in the right way. I am doing so many steps every day, and I think recording my progress makes me more determined to change things.

March 3, 2026
Rated 5 out of 5 stars

Second Nature has been great

Second Nature has been great and I would highly recommend them. The App has been so good helping me with my type 2 diabetes , it is educational, it motivates you to be healthy,exercise,eat well but also be mindfull of yourself too,there are lots of recipes,exercise videos and tools to help you. The coaches are so supportive and as well as group chats you can chat 1-1 with your coach.

March 3, 2026
Rated 5 out of 5 stars

cond Nature has been very helpful and…

cond Nature has been very helpful and really useful to me. It has been great, especially the articles we receive, which really help us in every way. Our coach and team are also very supportive. The programme helps us understand what we need to do, what we should eat, and the amount of food we should put on our plates. It makes everything much easier for us in terms of nutrition and overall health. I’m sure that everyone who has been in this programme will agree that their lifestyle is not the same as before and that it has improved a lot.

March 6, 2026
Unprompted review
Rated 4 out of 5 stars

It has helped me have a balanced…

It has helped me have a balanced diet.also to exercise on a regular basis.SN has helped me have a different mindset with regards to why its important to focus on my overall well being .

March 3, 2026
Rated 5 out of 5 stars

I am gaining the awareness of sugar intake

I am gaining the awareness of how what I eat and the portions impact my sugar levels and wellbeing.

I have become conscious of what I drink and my water intake daily.

I have included exercise in my daily routine and have learned to plan small but achievable steps.

March 4, 2026
Rated 5 out of 5 stars

Second Nature was recommended by my Dr…

Second Nature was recommended by my Dr for pre diabetes. It’s very good and for the first 12 weeks you have access to your health coach who is very supportive.
The course itself doesn’t stress that weight loss is the main goal it’s a very rounded course and supplies all the tools needed to lead a more healthy lifestyle, including how to eat more healthy , how to start new habits that enable you to think about your diet in a much more positive way. It aids sleep and gives the benefits of how sleep has an overall effect on your general health.
A recipe book and weigh scales are provided as well
After 12 weeks you begin a sustain section which gives you the tools to maintain what the 12 weeks have all been about, by various Courses which each last for a 4 week period , again there is access to health coaches and a wider community of people who are all trying to better their health.
It’s a very good course overall and you feel very supported nd hopefully everything you have learnt and processed does become second nature.

March 4, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look