I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... See more
Company replied
Sukhmani was wonderful! She put me at ease, then throughout the treatment she kept checking in & making sure pressure was okay. I’ve had many massages & this was one of the best, usually after a... See more
Company replied
I booked a spray tan through a secret spa to help me fit bridesmaid prep into my hectic work schedule and I'm so glad I did! My therapist was brilliant, professional, put me at ease and made spot on r... See more
Company replied
Company details
Written by the company
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Written by the company
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Contact info
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, United Kingdom
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4.6
Excellent
4K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service!
I have been booking a pedicure with Victoria from Secret Spa for about 2 years, app easy to use, she is absolutely fantastic, great range of colours, best pedicure I have had, she is always on time, and we always have a lovely chat! Excellent service!!!
January 30, 2026
Unprompted review
Reply from Secret Spa
Dear Jannie
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’ve been booking with us for the past two years and that the app has been easy to use. It’s wonderful to know that your pedicures with Victoria have been consistently enjoyable, that you’re happy with the results, and that you’ve enjoyed your chats with her along the way.
We really appreciate your continued support and look forward to welcoming you back again soon.
Warm regards,
Mollie
It’s great that they now offer secret…
It’s great that they now offer secret spa in Manchester, really good service and the spa therapist are always very friendly and professional.
March 13, 2025
Reply from Secret Spa
Dear Amber,
Thank you for sharing this. We’re really happy to hear you’ve had such a positive experience with our Manchester service. It’s great to know the therapists have been friendly and professional, and that the service has worked well for you.
We really appreciate the feedback and hope to welcome you again soon.
Kind regards,
Mollie
Very unreliable
Very unreliable, I’ve tried this company 4 times and on every occasion there was an issue. Therapist late, therapist not available and now again they changed therapist just a few hours before the appointment.
There is better, more reliable and more professional services available. I surely will not use nor recommend Secretspa
January 29, 2026
Unprompted review
Reply from Secret Spa
Hi there,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your experiences with us have been so disappointing, this isn’t the level of service we aim to provide.
While we’re unable to locate your bookings from this review alone, reliability is something we take seriously, and last-minute changes or delays are never taken lightly. On the rare occasions where a professional becomes unavailable due to unforeseen circumstances, our team works hard to minimise disruption and keep clients informed, but I appreciate that repeated issues would understandably feel frustrating.
We’d really like the opportunity to look into this properly and understand what’s happened across your bookings. If you’re open to it, please feel free to contact us directly at bookings@secretspa.co.uk with your booking details so we can review this in more detail.
Thank you again for your honesty, feedback like this is important for us to continue improving our service.
Kind regards,
Mollie
Karolina R is excellent
Karolina R is excellent! She is always on time and caring. We always have great time!
January 27, 2026
Unprompted review
Reply from Secret Spa
Dear Susan
Thank you for your lovely feedback. We’re really pleased to hear that you consistently have such a positive experience with Karolina and enjoy the time during your appointments. It’s great to know her punctuality and caring approach make a difference.
We truly appreciate you taking the time to share this and look forward to welcoming you again soon.
Warm regards,
Mollie
A wonderfully calming and enchanting…
A wonderfully calming and enchanting time.
January 25, 2026
Unprompted review
Reply from Secret Spa
Dear Wayne
Thank you so much for taking the time to leave us such a lovely review. It’s wonderful to hear you had a calming and enchanting experience with us.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Amazing hair & make up experience
Booked hair & make up fo a award evening, Roxana came to the hotel on time, very friendly, polite. We had a chat about what i would like, I put trust in Roxana and let her do her stuff. I was amazed at my transformation, my hair and make up was amazing, she knew exactly what to do. I would highly recommend her and i will definitely book her again. She is a credit to secret spa company.
January 23, 2026
Unprompted review
Reply from Secret Spa
Dear Tejay,
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Roxana’s expertise helped make your awards evening even more special, and that you were so pleased with both your hair and make-up. It’s lovely to know you felt confident putting your trust in her and were happy with the final result.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
Absolutely Amazing – Salon-Quality Nails at Home!
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible.
Karolina is always on time, comes fully prepared with an amazing range of colours for both gel and traditional nail treatments, and her kit and equipment are spotlessly clean. She works quickly but never rushes, and the results are consistently flawless.
It’s such a luxury having salon-quality treatments at home, and once you experience her service, you’ll never want to go back to a salon again. What more could you possibly need?
Highly, highly recommended.
January 23, 2026
Unprompted review
Reply from Secret Spa
Dear Rachel,
Thank you for taking the time to share your experience. It’s great to hear that you’ve been enjoying your treatments with Karolina and that the convenience of having appointments at home has worked so well for you over the years.
We’re pleased to know you’ve been happy with the consistency of the service and the results, and we really appreciate you recommending us.
Thank you again for choosing Secret Spa, and we look forward to welcoming you back soon.
Kind regards,
Mollie
Whats not to love about Secret Spa
I love Secret Spa. It is so easy to book, usually with appointments at short notice.
Juggling work and children, it is a game changer getting my nails done before work, or after the children are in bed.
Yesterday my nails were in a terrible state, embarrassingly bad! Laura worked her magic and now they are great. Just what I needed in a dreary January.
January 22, 2026
Unprompted review
Reply from Secret Spa
Dear Kate,
Thank you so much for taking the time to share such a lovely review. I’m so pleased to hear how easy you find booking with us and that Secret Spa fits so well around your busy schedule. It’s wonderful to know Laura was able to work her magic and leave your nails looking great when you needed it most.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Karolina R
Karolina R has been coming to my house for treatments over the last few years. She is completely professional and her waxes are painless. I couldn’t recommend her more highly.
January 8, 2026
Unprompted review
Reply from Secret Spa
Dear Augusta
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Karolina and that she’s consistently provided such professional treatments over the years. It’s lovely to know you’re so happy with the results.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
I would recommend Karolina R
I would recommend Karolina R , she has been doing my treatments for the last two years and have always been very professional, understanding and supportive.
January 22, 2026
Unprompted review
Reply from Secret Spa
Dear Sam
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Karolina and that she’s consistently provided such professional and supportive care over the years.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Although the hair stylist arrived late…
Although the hair stylist arrived late and seemed annoyed that I hadn't washed my hair beforehand, claiming it was mentioned in the confirmation email, I checked and it wasn't actually stated in the email.
January 20, 2026
Unprompted review
Reply from Secret Spa
Hi there,
Thank you for taking the time to share your feedback. I’m sorry to hear that the stylist arrived late and that there was some confusion around the hair preparation, as this certainly isn’t the experience we aim to provide.
We’ve reached out to gather a bit more detail so we can look into this properly and review both the timing and the communication shared ahead of the appointment. Your feedback is really helpful in allowing us to improve.
Thank you again for raising this with us, and we hope to have the opportunity to provide you with a smoother experience in the future.
Warm wishes,
Mollie
Reply from Secret Spa
Dear Thaiba
Thank you so much for taking the time to leave us such a lovely review. It’s wonderful to hear you had such a magical and relaxing experience.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Love a facial at home
Love a facial at home! The Dr Jack facial with back massage was next level and one of the best treatments I've had
December 27, 2025
Unprompted review
Reply from Secret Spa
Dear Georgia
We deeply appreciate you taking the time to share your experience. It’s wonderful to know that you had such a positive at-home facial experience and enjoyed the Dr Jack facial with back massage.
Thank you for choosing Secret Spa, and we hope to book you again soon.
Warm regards,
Mollie
Karen was excellent
Karen was excellent. Very professional at all times but made me feel comfortable too. Make up was lovely and lasted well. Hair do was great too. Would definitely book Karen again. Thank you.
December 6, 2025
Reply from Secret Spa
Dear Linda,
Thank you for your feedback. We’re delighted to hear that you had a great hair and makeup experience with Karen. It’s wonderful to know you felt comfortable and pleased with the results.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Dear
Thank you so much for your very kind review. It’s great to hear you had such a fantastic experience with Claire.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Galyna understood exactly how I wanted…
Galyna understood exactly how I wanted my hair and make-up and got it done really quickly so that I could make it to my party on time. She was both kind and professional and made the whole experience enjoyable.
December 4, 2025
Reply from Secret Spa
Dear
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Galyna and that she understood exactly what you were looking for while getting you ready in time for your party.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
The hair stylist was late and then got…
The hair stylist was late and then got cross with me for not having washed my hair and told me I should have seen that in the confirmation email. It wasn't in the confirmation email.
December 4, 2025
Reply from Secret Spa
Dear Kate,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience.
While blow-dry appointments do require hair to be washed beforehand, you’re absolutely right that this should always be communicated politely. It’s unacceptable for any professional to express frustration towards a client, and we’re also very sorry that the stylist arrived late, which understandably added to the frustration.
Your feedback has been taken seriously and shared internally. A member of our concierge team will be following up with you directly.
Kind regards,
Mollie
Used this service for a work trip to…
Used this service for a work trip to London, I had an event and had been on the go all day with meetings and travel. Having a hairdresser come to my hotel was an absolute brilliant service!
December 3, 2025
Reply from Secret Spa
Dear JLima
Thank you so much for taking the time to share your experience. We’re delighted to hear the service worked so well for your work trip and that having a hairdresser come to your hotel made the day a little easier.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Amazing
Amazing! Experience and will 100% use from now on when ever I need hair and/or makeup when in london
December 3, 2025
Reply from Secret Spa
Dear Anna
Thank you so much for your very kind review. I’m so pleased to hear you had such a great experience with us.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Excellent!
November 29, 2025
Reply from Secret Spa
Dear,
Thank you so much for your very kind review. I’m so pleased to hear you had a great experience with us.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.