I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... See more
Company replied
Sukhmani was wonderful! She put me at ease, then throughout the treatment she kept checking in & making sure pressure was okay. I’ve had many massages & this was one of the best, usually after a... See more
Company replied
I booked a spray tan through a secret spa to help me fit bridesmaid prep into my hectic work schedule and I'm so glad I did! My therapist was brilliant, professional, put me at ease and made spot on r... See more
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Company details
Written by the company
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Written by the company
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Contact info
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, United Kingdom
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4.6
Excellent
4K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Left me with a sore scalp and patch of hair missing!!
I booked Marcela for an updo with hair extensions, it hurt my scalp but informed me it shouldn’t hurt anymore once it’s secured in place. However when I took my hair down one of my extensions had been pulled out of my scalp with my hair leaving a patch!! Absolutely unacceptable and I feel she was not competent at all. I have had my hair put up numerous times and this has never happened before, being away for the weekend I used this company as not near to my usual salons at home! My head is still sore and realise now that when it hurt when she secured my hair with a bobble she had actually pulled one of my extensions out with my hair in!! Absolutely shocking experience and I’m still waiting for the company’s response!!
September 28, 2025
Unprompted review
Reply from Secret Spa
Dear Laura,
We are very sorry to hear about your experience. Secret Spa is a platform connecting clients with vetted freelance hair, beauty and wellness professionals, and we expect all professionals working through us to deliver services to the highest standard.
The discomfort and outcome you’ve described are concerning, and we completely understand how upsetting this must have been for you. Our Client Concierge team is already reviewing this with the professional involved and will be in touch with you as soon as possible.
We take feedback like this very seriously and will ensure it is handled with the utmost care.
Warm regards,
Mollie
Reply from Secret Spa
Dear
Thank you so much for your kind review. We’re delighted to hear you had a great experience and we look forward to welcoming you back again soon.
Best wishes,
Mollie
She was 1hour 20 mins late for a hair…
She was 1hour 20 mins late for a hair up appointment for sons wedding. Hair was put up in 20mins instead of 1hr appointment. But still had to pay full amount after a lot of stress.
September 13, 2025
Reply from Secret Spa
We’re incredibly sorry to hear about your experience on such an important day for your family. A wedding is such a special occasion and we completely understand how stressful it must have felt for you when things didn’t go as planned.
This certainly isn’t the standard of service we want to provide and we’re very sorry that your appointment started so late and felt rushed as a result. Please be assured we’re raising this directly with the stylist so this can be addressed and prevented from happening again.
Our client concierge team will also be in touch with you privately to discuss this further and to resolve things directly.
Thank you for taking the time to share your feedback. It really helps us improve.
Warm regards,
Mollie
10/10
Nadine was just amazing! Professional, polite, friendly, warm & just full of knowledge!! She made the whole experience feel very special. She gave me the most beautiful facial and, as requested, talked through the different steps providing so many wonderful tips. It was one of the best facials I’ve ever gotten, and definitely the best experience! Doing it all from the comfort of my own home was brilliant too. I’d recommend it to anyone & I’m definitely looking forward to my next facial!
September 12, 2025
Reply from Secret Spa
Dear Lisa,
Thank you so much for your wonderful feedback. We’re thrilled to hear how much you enjoyed your facial with Nadine and that she made the whole experience feel so special.
We look forward to welcoming you back for your next facial soon.
Warm regards,
Mollie
Was made to feel very comfortable
Was made to feel very comfortable. Very professional and an absolutely amazing tan!
September 11, 2025
Reply from Secret Spa
Dear Jodie,
Thank you very much for your kind review. We’re so pleased to hear you felt comfortable throughout your appointment and are delighted that you’re happy with your tan.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Natalie was great!
Natalie was great!! Did a fab job with my blow dry and in record time, as I had to get to an event! Lovely to chat to as well!
September 10, 2025
Reply from Secret Spa
Dear Gwen,
Thank you so much for your lovely feedback. We’re delighted to hear Natalie did such a fantastic job with your blow dry and helped get you ready in time for your event. It’s wonderful to know you enjoyed chatting with her too.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Dear Jasmeet
Thank you so much for your kind review. We’re delighted to hear you had a lovely experience and we look forward to welcoming you back again soon.
Best wishes,
Mollie
Viktoria was excellent
Viktoria was excellent, I loved my make up and hair, it was perfect for the event. She was on time, very lovely to speak to and I felt very comfortable. Would definitely request her again.
September 10, 2025
Reply from Secret Spa
Dear Kirsty,
Thank you for your wonderful feedback. We’re so pleased to hear you enjoyed your hair and makeup with Viktoria and that she made you feel so comfortable on the day. It’s lovely to know everything was perfect for your event.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Easy to book and lovely service!
Bryony was brilliant! She made me feel so comfortable and also so glam as a wedding guest.. So talented in both hair and makeup have me a look that still felt like me. My makeup lasted all day, thank you again! It was really easy to book and message Bryony.
August 29, 2025
Reply from Secret Spa
Dear Beth
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Bryony’s talent made you feel both comfortable and glamorous for the wedding, and that your look lasted beautifully throughout the day.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
Lovely energy + some feedback
Roxana was lovely; she arrived early and had a brilliant energy. Unfortunately, I had a mixed experience when it came to the outcome.
My hair was perfect. Even though I was initially planning Hollywood waves, she suggested something a bit softer, and it came out beautifully.
With the make up, I had a very specific, dewy / nude look I was going for, and showed her multiple reference pictures. She suggested toning down a couple of elements, which I was ok with. Unfortunately, the look did not turn out as expected at all - I was very orange, and it was very over the top. The color on my eyes was also quite orange /gold -ish which contributed to this effect.
I really appreciate that she saw that it wasn't working for me, and made an effort to wipe away and change it. She was able to improve it quite a bit, but unfortunately, we also ran out of time as she had another booking, so it was a much more rushed and stressful experience towards the end. I really really appreciate her effort to address the issue, and stay on a bit longer, but would suggest that rather than a big reveal at the end, it's better to check in on the look as one goes to ensure it's aligned with expectations (esp if there's a reference image).
September 6, 2025
Reply from Secret Spa
Thank you so much for taking the time to share your feedback. We’re so pleased to hear that you enjoyed having Roxana with you and that you were delighted with your hair.
We’re sorry to learn that your make-up experience didn’t fully meet your expectations, even though Roxana tried to adjust things on the day. We really value your suggestion about checking in more regularly throughout the appointment when working from reference images – that’s such a helpful insight, and we’ll be sure to share this with her.
I’ve also shared your feedback with my supervisor so we can review this carefully.
Warm regards,
Mollie
Reply from Secret Spa
Dear,
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Leesher and are so pleased to know you found her professional and efficient.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
She was so lovely and listen to exactly…
She was so lovely and listen to exactly what we were after. She made us feel very comfortable being first time tanners.
September 3, 2025
Reply from Secret Spa
Dear Parul
Thank you very much for leaving such lovely feedback about your recent appointment. We’re so pleased to hear you felt comfortable during your first tanning treatment and that everything was exactly as you hoped.
Best wishes,
Mollie
Gorgeous tan very professional!!
August 8, 2025
Reply from Secret Spa
Dear Tiah
Thank you so much for your kind review. We’re so pleased to hear you enjoyed your tanning treatment and found the service professional.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Poor & unreliable service
Booked an Amanda Harrington tan with Secret Spa well in advance for a wedding. They changed my therapist three times, then cancelled on the day of the appointment with zero compassion or workable solution. Completely unreliable and unprofessional.
A refund was issued, but the stress and disruption was huge. Do not trust this service for anything important.
September 9, 2025
Unprompted review
Reply from Secret Spa
Dear EC,
I’m so sorry to read your review and to hear how stressful this was for you, particularly ahead of such an important event. We completely understand the disappointment caused when things don’t go to plan.
In this case, we reassigned your booking after therapists became unavailable, and on the day itself your final therapist had to withdraw unexpectedly due to a family emergency. Our team worked hard behind the scenes, contacting multiple professionals, offering travel fee support, and even checking alternative tan options but unfortunately we weren’t able to secure a suitable replacement in time.
While we did process a full refund, I appreciate that doesn’t undo the disruption and frustration you experienced. Please accept our sincere apologies again. We are taking steps internally to minimise the risk of situations like this happening in the future.
Warm regards,
Mollie
Reply from Secret Spa
Dear Jumana,
Thank you for your feedback. We’re sorry again that your experience didn’t go as planned. I can see that our Client Concierge team has already been in touch and resolved this directly with you, including issuing a refund.
We take all feedback seriously and are always working to improve, but I’m glad we were able to bring this to a resolution with you.
Best wishes,
Mollie
Alex was very friendly and professional
Alex was very friendly and professional. She clearly knew what suited me , a mature Pakistani woman. She listened to my suggestions and concerns and gave me some sound advice on make up
August 31, 2025
Reply from Secret Spa
Dear Seema,
Thank you so much for your lovely review. We’re delighted to hear about your experience with Alex and that she took the time to listen to your suggestions and offer advice that really suited you.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
super!!!!!
August 30, 2025
Reply from Secret Spa
Dear Giuseppe
Thank you so much for your feedback. We’re delighted to hear you had such a positive experience with us.
We really appreciate your kind words and hope to welcome you back again soon.
Warm regards,
Mollie
Lucy was absolutely amazing
Lucy was absolutely amazing! Not only was she a brilliant makeup artist she brought the good vibes pre event! I absolutely loved my makeup and I’d definitely book her again.
August 30, 2025
Reply from Secret Spa
Dear Niamh,
Thank you so much for sharing your experience. We’re delighted to hear that Lucy’s talent and positive energy made getting ready for your event such an enjoyable moment. It’s wonderful to know you loved your makeup and felt so confident.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Best wishes,
Mollie
Reply from Secret Spa
Dear Mobbie,
Thank you so much for your kind review. We’re so pleased to hear you had a brilliant experience with your makeup artist.
We hope to welcome you back again soon.
Best wishes,
Mollie
Alexandra was wonderful
Alexandra was wonderful , a true pro and I had such a great result with my tan. I was so happy with the result , I highly recommend
August 29, 2025
Reply from Secret Spa
Dear Leonora,
Thank you for your lovely feedback. We’re so pleased to hear that Alexandra gave you such a wonderful experience and that you’re happy with the result of your tan.
I’ve made sure to add Alexandra to your list of favourited professionals so you can request her directly next time you book.
Warm regards,
Mollie
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