I ordered a Patagonia wheeled duffel bag. SecretSpot had the best price and delivered the next day. Super service… definitely recommend and will be using again.
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Great customer service team! The team at SS were super responsive at all my questions before ordering a new board, and kept me updated on the delivery process (which was quick and everything wa... See more
Company replied
Can't thank Secretspot enough. Had an absolute nightmare with the royalmail, through no fault of secretspot, who were always very responsive, professional and very helpful - and thanks to them got it... See more
Bought a wetsuite from Japan and had some special requests and concerns. Secretspot customer service made a terrific job in timely answer all my questions. Product was shipped immediately after pay... See more
Company details
Information provided by various external sources
Scarborough UK based surf shop offering a huge range of Surfboards, Wetsuits and Accessories.Cold water surfing,price match guarantee and free shipping in the UK and Europe on wetsuits
Contact info
Pavilion Terrace 4, YO11 2JU, Scarborough, United Kingdom
- secretspot.co.uk
4.8
Excellent
44 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great service
Great service, received my board the next day and the response to a query was very quick. Really good company to buy from.
September 20, 2019
Unprompted review
Shocking Incompetence!
Don't want to write this as I had a pleasant chat with the guy at the shop after ordering my board but it's been terrible after that!
Ordered and paid for board on Thurs, was told that they were having problems with their couriers that day but would get it picked up and delivered on Sat for me to make up for the inconvenience. Waited in all Sat; no board. Contacted TNT and no Saturday delivery had been booked by Secret Spot, just next working day, so would be here on Monday. Bit annoyed but the surf was coming Monday so as long as it was a prompt delivery I could live with it.
I've waited in all day again today; no delivery, no knock at the door. Contacted TNT at 5.3pm and they said it had been delivered to number 16 in my street but the delivery driver had left no card. I went to number 16 - no surfboard. I rang TNT again and they proceeded to tell me that my board had been delivered to my old address from 3 years ago then left with a neighbour!
I had ordered a board from Secret Spot 3 years ago and they had used my old address despite my new address of years being on all paperwork and supplied to them for delivery. So they have neglected to check the correct delivery address for a £600 board and sent to the completely wrong street! As it stands now I have been let down on delivery twice, I've missed the surf, my £600 board is in a strangers house in a different street because Secret Spot didn't check paperwork and I now have to set off knocking on doors at night to locate it!
Really bad!!
February 14, 2019
Unprompted review
Very happy with advice and purchase…
Very happy with advice and purchase from these folks - needed a pair of surf boots and the chap in the shop went straight to one model that fitted my odd shaped feet really well
Not used them online yet (I try and drop in when I am in the area) but their website is good, ideal to see what is likely to be in the shop - and to spot a bargain and then have an excuse to drop in :)
October 3, 2018
Unprompted review
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