I must say that the refund still didn’t come after 5 business days, I waitied 2 days more and nothing came to my account. I contacted my bank but they said that the merchant hasn’t initiated the refu... See more
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See what reviewers are saying
I have been waiting 3 weeks for my tracksuit and my syna world tracksuit still hasn’t arrived and i have been emailing then contacted them and they haven’t replied.
I purchased a Trapstar tracksuit from Secret Steady, and I couldn't be more satisfied with my purchase. The quality of the tracksuit is outstanding, with a perfect blend of comfort.
Always had great customer service @ Secretsteady, copped a few items and came with fast delivery. If you like streetwear this is the spot🗣️
People also looked at
ABSOLUTE SCAM!
ABSOLUTE SCAM!! I bought corteiz jorts back in July and never received them! I also emailed and got no reply. DO NOT BUY!!
October 16, 2024
Unprompted review
Scam
Scam, I don't even care if I get my money back I just want to warn people DON'T BUY FROM THEM, they wont send your order. It's been half a year and I haven't heard anything
October 10, 2024
Unprompted review
Order 1070
Order 1070
Still waiting for my refund from over 5 months ago?
May 29, 2024
Unprompted review
STILL WAITING FOR THE REFUND!!!
STILL WAITING FOR THE REFUND!!!
NO RECEIPTS
NOTHING
October 8, 2024
Unprompted review
It has been over a week and my Trapstar…
It has been over a week and my Trapstar Hyperdrive camo puffer hasn’t arrived yet and i have emailed twice with no response
September 25, 2024
Unprompted review
I have been waiting 3 weeks for my…
I have been waiting 3 weeks for my tracksuit and my syna world tracksuit still hasn’t arrived and i have been emailing then contacted them and they haven’t replied.
August 7, 2024
Unprompted review
I have been waiting 2months for a t…
I have been waiting 2months for a t shirt. When i write a email they are not respounding
July 3, 2024
Unprompted review
I got scammed
I got scammed, did my order 1 month and a half a go and i still have no info about it
June 25, 2024
Unprompted review
Reply from .
I'm very sorry to hear that you haven't received your order yet. Please provide me with your order number and any other details you have, and I'll investigate this immediately to resolve the issue and ensure you receive your order or a full refund. Your satisfaction is very important to us, and we appreciate your patience.
We made a Purchase a month ago and…
We made a Purchase a month ago and order is still pending, have emailed and contacted them in chat and no responses! This was for our daughter’s birthday present in August!!! I presume website is a scam do not use
July 6, 2024
Unprompted review
Warning!!!!
One month after the track suit haven’t come and absolutely no answer from customer service.
July 28, 2024
Unprompted review
SCAM!
SCAM!! Purchased 1 month ago. Still no product . No reply to messages. Keep deleting my comments from social media. Do not give them your money!!
In response to their reply below:-
Check one of the 15 messages I have sent you which you have ignored! asking where the order is or where is my refund??
Order number #1120
Tried messaging you again on Instagram and you blocked me. Please do not buy from these scammers. They have £130 of my money and sent nothing….
July 4, 2024
Unprompted review
Reply from .
Dear Customer
We are truly sorry to hear about your experience. Please accept our sincere apologies for the delay and lack of communication. We understand your frustration and want to resolve this matter promptly.
Could you please provide us with your order number and contact details via private message or email ? This will allow us to investigate the issue and ensure your order is delivered as soon as possible.
Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards,
Secret Steady Customer Support
I made a purchase on 7th July 2024
I made a purchase on 7th July 2024. As per the company's website, the order will be processed between 3 and 7 working days. There is no update on my order yet. There is no response to my emails. I wonder if I made a purchase on an illegit website
July 19, 2024
Unprompted review
After having tried to contact them…
After having tried to contact them again several times, no reply. Must advice others not to shop from this site, as it is fraud.
July 19, 2024
Unprompted review
Please kindly advice about my order…
2 months after my order, no refund until now.
Poor !!!
Today August 9, 2024
No refund, No email reply, its SCAM
#1
Please kindly advice about my order status #1116.
Try to contact via chat and email but no response.
Will update my review
Thank you
#2 just got email :
My order is out of stock, and they refund since 3 July.. But untill now i havent received my refund.
#3 until today 13 july 2024, i havent received refund.. Sent email to secret steady but no response
July 9, 2024
Unprompted review
Reply from .
Dear Diana
Thank you for reaching out, and I sincerely apologize for the frustration and inconvenience you've experienced. I want to address your concerns as quickly as possible.
1. Order Status #1116:I understand that you've been trying to contact us via chat and email without a response, which is completely unacceptable. I'm truly sorry for the delay.
2. Refund Issue: According to our records, your refund was processed on July 3, 2024. However, I understand that you have not yet received it, which is extremely concerning. I'll be escalating this issue immediately to our finance team to ensure the refund is processed correctly.
3. Next Steps: I will personally follow up with our team to expedite your refund and make sure you receive it as soon as possible. You can expect an update from me within the next 24 hours.
I genuinely apologize for the lack of communication and the inconvenience caused. We value your business, and I'm committed to resolving this issue to your satisfaction.
Thank you for your patience, and please don't hesitate to reach out if you have any further concerns.
Best regards,
Secret Steady
ORDER 1095 Lying, no refund, didnt ship the order
I bought a Corteiz tracksuit and after 5 days it wasn’t ordered, i contacted them and they said they made a refund for my order day 1 of june wich impossible as i ordered day 19 of june. After many emails we agreed on a refund 10 days ago and they say it is completed but i received nothing. They also didn’t provide the ARN code because they probably didn’t make a refund at all and now they are ignoring my emails. Please don’t buy from this website, it’s a scam and i should have seen the reviews before.
June 19, 2024
Unprompted review
Reply from .
Dear Miguel
Thank you for sharing your experience. I'm very sorry to hear about the trouble you've encountered with your Corteiz tracksuit order. It's disappointing to learn that they did not fulfill your order or process your refund as promised and have now been ignoring your communications.
I understand that you have now received your refund. Thank you for bringing this to our attention, and we appreciate your cautionary tale. We will be more vigilant in reviewing feedback and reviews before making any purchases.
If you need further assistance or advice on how to proceed, please let us know.
Best regards,
Secret Steady
No refund
Still waiting on a refund that was supposedly sent the 10th of June. I will continue to write reviews until the situation has been dealt with. Order number is 1079.
July 1, 2024
Unprompted review
Great company
I just received my tracksuit and It is the best quality I've seen.
June 21, 2024
Unprompted review
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