Yorkshire Bank Reviews 

It have been a customer with them for years. The customer service seems to have gone swiftly downhill since they were taken over by Virgin. They have basically stolen nearly £1000 from me which I had been storing in there before I paid off my credit card, which I now can’t pay as my card isn’t working, for no reason they have put a block on it and neither let me know nor tried to contact me?!

They are not letting me access my own money via the app nor the online banking. Their online chat service is “too busy” to deal with me. I’ve been on hold over an hour now and am on the verge of smashing my phone in frustration.

Pretty much non-existent customer service and As SOON as I have my money transferred to my trusted account with another bank, I am closing my account and never trusting this bank with my money again.

Edit: finally got through to the team. Was told they would lift the block and transfer my money, but they have not - am now on hold again. What a waste of a weekend.

Edit 2- the next day I eventually got through to someone, who put me through to someone in a different team who then lifted the block on my card so I was able to use it again. It was a great relief.

The bank provided compensation for my time and stress, which was much appreciated.

20 min wait time to speak to a human , on a Friday evening, isn’t good enough yorkshire bank !!!!

Hopeless. App isn’t user friendly and crashes. Chat facility is slow or unavailable and there aren’t enough staff to answer the phones.
Why didn’t I read Trustpilot review before transferring my account.
Have I got the patience to wait for 15 bottles of Virgin Wine before transferring away? Based on the first 24 hours, I think not.

Banking on line with Yorkshire Bank is a terrible experience. Sometimes it works and some times it doesn't. I have just been trying to get into my account and getting nowhere.
YB/Virgin need to get their act together, there are many negative reviews but it would appear that the bank takes no notice of them.
I have banked with the Yorkshire Bank for fifty three years but I am now considering a change, the bank has gone backwards.

I can’t pay myself due to useless app!!
Crashes all the time, have to call them and takes an hour to fathom out reams of passwords!!! I have 2 business accounts with them, I’m going to move them to Starling bank .

Absolutely crap....stopped my money for a food delivery...didn't tell me...or why... caused uneccessary aggro... who's money is it .. are they now the grand arbiters of how I spend my money? Why don't they give me pocket money and be done with it ...they are all the words I would get banned from this site for...money...all 55k moved! FU

This is the absolute worst bank that is available. Customer service is terrible and the app is extremely unresponsive. I really do not recommend!! Beyond terrible.

Been trying to get through on the phone for 4 days now....each time it’s just ringing 1 hour + and then just cuts off. Last week I actually managed to speak to someone (after being on hold for an hour an three-quarters)...told them I wanted a “settlement figure “ for my loan as I wanted to pay it off and then leave this pathetic excuse of a bank with immediate effect.....the girl said she would put me through to the right department.....then the phone went dead !!!!! Not been able to get through to anyone since....the App and Systems seem to be in total utter chaos....I was sent an email saying there was an important document for me to view on the App....when I eventually opened the App and looked (took me eight attempts) there was absolutely nothing there !!!!! JUST WHAT IS GOING ON WITH THIS “BANK”...???? Nothing works, the staff are clueless, the App is useless,........They need to seriously address all these issues highlighted by customers on Trustpilot immediately and get a team to contact everyone.....
because at the moment this bank definitely doesn’t give a rats 🐀....and I’m leaving A.S.A.P. !!!!!!!!!!
Update: Today (27/2), I again rang their customer service number.....what a total joke. After an ludicrous wait on the phone a young girl answered. I explained all the above, explained my utter frustration and disgust with YB/Virgin, and gave my full details for a settlement figure.....at last I foolishly thought, the end is in sight. (Pay off the loan...and then get as far away as possible from this dire mess of a bank). After another wait and having to listen to mind-numbing music she came back and said “Sorry, can’t help you today...the system won’t let me in” !!!!!!!!
WHAT THE HELL ????? She then said I’d have to ring back next week and (hopefully, fingers crossed) someone could help me....!!!!
What an utter garbage joke of a bank this has now become........AVOID LIKE THE PLAGUE.

Completely impossible to contact. Apps and systems are in chaos presumably as a result of the Virgin takeover. Avoid at all costs.

I have been a customer for over 30years but was disgusted yesterday when I asked to transfer £150 to my son in new Zealand and was told it would cost £25 for them to press a few computer keys I declined and went around the corner and paid £4-95p for the same transaction were do these people get of charging these exorbitant fees I am presently looking for a new bank and will be closing my accounts with Yorkshire bank thank you

Trying in my 48 hours to login my online business accounts and used to be working well. But two days ago after passing through Username and password, they are supposed to send access code via phone but it did'nt come and have been trying for two days none happened and called them and first one promised to look into it and came back in 5 minutes but she never. Today called again and it ended up saying that the technical dept will investigate and promise to come back within 2 days. By the look of it, it might not happen. Now time to change bank even I have been with them for over 20 years.

Utterly useless - I have been on hold for 2 hours today 1.5 hours on Tuesday and have no way of resolving my issue. Web chat does not answer questions and secure messages do not have access to all facilities. I have been with YB for 30+ years and have never had an issue until now, The change is Virgin Money NOT COVID.
If I ever get off the phone I'll be switching that's for sure

What has happened to this once great bank?.
It used to be rated the best bank in the UK.
We have been with YB for 40 years got to know most of the girls in the local Wigan branch before they finished most of them and now they are closing the branch in April.
Just done a full hour on the phone to ask one question, it looks like customer service has been stripped to the bone.
Everything that Branson touches turns to s--t customer wise.

Having read of others' experience with this shower of a bank, I can only endorse the same views. I am involved with the Business Bank Switching Scheme from NatWest and the experience has been dire and nothing has worked at all in this process, and, like others, it has taken me hours to achieve nothing. I am struggling with Long Covid and must not be stressed. I have read quite enough to convince me to abandon this account transfer.. Thank you everyone for helping me make this decision.
And I have of course also abandoned the £1500 incentive as I am not intending to get involved with another bank for fear of my brain going into meltdown. I am glad to have scrapped this before I have a nervous breakdown, and I continue with NatWest who have for the most part been very helpful for 44 years. ( I even have a full set of beautiful pottery pigs offered on opening my children's accounts in the early 80's). As for YB, all I have is terminal brain constipation, and I need a good laxative

Move significant sum into account..nothing from the bank
Tried to move on ..over an hour plus waiting in a call queue ..to get it released and three further calls in total 3 hours including wait time....
Yes Sir will be released today.
Guess what.......18.11 not transferred
So stuck in current account that pays 0.000000001% if I am lucky
Why lie!!!!!!!
Customer for 50+ years
Time to move now move now merged with Virgin Bank?....

Complete and ongoing shambolic customer service. Hold/wait times of over an hour, no agreed action is ever completed by the staff team, no support for businesses, i have to request the same things time and time again, contacting YB time and time again, stuck on hold for hours time and time again and still, as of today's date, no progress. Unacceptable and shameful. Virgin money, Yorkshire bank or Clydesdale bank - whoever you are - your customer service is simply not good enough

6th February 2021 is going to be a notable day in the life of Yorkshire/Clydesdale/Virgin Money ( or whatever other name they adopt to transact my accounts.
The culmination of total dis-service, misleading statements, B/S ( work that one out for yourselves ) and tonight's final episode of not even being able to get access to my ACCOUNT area and being told at first complaint, they do NOT have any issues?? ( Strange how myself and other contributors' are suffering the SAME problems but are being denied confirmation of it?? ) , is the day I have decided to part company with this ever failing organisation.
My first deposit with this bank, was when it was called " Yorkshire Penny Bank "! ( Go check your history on that one ).. Yes, Nearly 64 years of banking here without a single complaint in 62 of them..
Along came the amalgamation and ever increasing closures of branches, loss of competent staff and incoming instead, of wannabees, web designers and supposedly, IT staff, software engineers and customer support staff ( the latter being a total contradiction of their titles ) and between them, in short time, they have managed to ruin the once good reputation that the original bank ever had.
First hint of a future of problems to become downfall was less than a year ago, when the Covid issues had just become a national issue. A time when commercial organisations realised that they would have to try and go outside of the law in many cases in order to keep the monies they had otherwise, extracted from us for services that they probably KNEW they could not provide. Airlines / Travel Agents and suchlike are a good example. Such bookings ( when pre-paid for via debit or credit card ) invite all parties to comply with the terms and conditions of those card transactions and of course, each of the categories have its individual T's & C's . So, when I pre-pay for a flight, directly with an airline and come the day before the flight, the airline cancels the flight and offers a full refund ( as well as an alternative, being a credit for future bookings ) then you would think that by accepting a full refund and ticking the correct box to do so, such refund would be forthcoming and notice to that effect.
Well, as many of you know from factual reports and continued mayhem in the industry, the only individuals, that acted swiftly AND to the letter of the law, recovered their monies after the individual airlines went and hid in their fallout shelters and pulled the plug on person to person, customer service. Some of the more ardent airlines and agencies set up the same telephone lines, added telephone answering machines and misleading message transcripts to B/S and deter the very individuals that had put trust in them AND the law.
In this instance, I DID get my money back, but only by persistence and references to the consumer law that protects us in this card oriented world. It was not without a fight however, ( even though it was very transparent from the start, that I WAS within my rights to request the return of my funds ) and sadly, this reflects on certain employees of MY bank ( the same one I have entrusted an estimated hundreds of thousands of pounds with, over the last 65 years!! ), who attempted to deter me from ever making the legitimate claim in the first instance, by trying to tell me that COVID had suddenly become the new law that did not allow them to accept any such claims as, allegedly, told to them by the card issuer!
That in itself, was and IS a very serious attempt to defraud. As such, that particular incident IS now in state of legal address and has been for nearly 12 months. I took this action, not to benefit me but to provide a stage for legal recuperation of funds to similar effected customers of ALL banks. The legal team is just about make judgment on this and I will, with pleasure, publish the details, as and when get positive findings from the requisite authorities.
Meanwhile, back to today .. ( well, not quite but as due to the effects of Yorkshire/Virgin etc policies and the so called, way forward ),, they have been badgering for the last couple of years, to take up offer of their ONLINE by APP, banking service. Albeit my then, NEW mobile phone could do most things, short of making coffee ;-) but, like most modern phones, they have a habit of timing out of the screen after relative short periods ( no matter how you try and extend this in SETTINGS ), they are all relatively inadequate. Lucky for me however, I did NOT put a security / password lock on my phone and could open up with just the swish n slide of the finger. Having no need for anything within the phone that needed further security measures, I was happy with the phone, its content and its operations. err, that WAS, until I came to download the YB app. For this story etc, you need to go to PART TWO of this drama...

If I could give them zero stars I would have.
I have tried phoning on numerous occasions and been left on hold for an hour each time before giving up.
I have now written to them 3 times and never received any acknowledgement or response.
Currently they have my ISA which I want transferred to another company and they are uncontactable!

Oh dear. These people have now become Virgin Money (was Clydesdale). A long long way from the organisation that started in Halifax in the mid 1800's. As a Yorkshireman I'm ashamed of this 'bank' that uses the name 'Yorkshire' in their title. It's shambolic. No one can give you a straightforward answer to your query. They're holding thousands of pounds of my money and are unable to tell me when they will release it to another bank! I am qualified in Banking (ACIB) and I cannot believe that the industry has sunk this low. They have people on Webchat who can tell you nothing.

They could learn a lot by observing what the little Skipton Building Society can achiever - I've been very impressed with them.

I have to register a star on the 'recent experience,' apparently there are no fractions, or it would be less than 1. I registered a 1 on trust pilot.
I have been a loyal YB customer since 1971, with our personal account, and 14 years with my business accounts.
The last 6 month can only be described as apathetic in service and all that goes with it. After 4 months of trying, my online banking account still will not recognise any new or old passwords, so its dredge through the sometimes working system, of banking details or card details to just look at the accounts. My record is 59 minutes of my life I wont get back to just see what's' in the account; and then the system is so ''secure'' it limits my transfer between accounts and others to 500 quid. Any more and I need to go pleading my case to some guy who possibly might help, after been thrown from one service champion to another ( do they get points for passing the customers around, most points in a week gets a prize??) AAAAAAAAAAAAARH I could go on.
I am switching...........no surprise there I think.