TNT Reviews 

Bad bad service. Claiming that two deliverary attempts were made, which was not the case. The answer from customer service was ridiculous and of no help at all. No TNT for me again!

They didn’t ring the doorbell

He did come back

Terrible experience with TNT. My package was delayed for two weeks. During that time, I called them every single day. The delivery driver came but didn’t even ring the doorbell — I have camera call logs proving it. This went on for two weeks.

When they finally delivered, they just left my sofa out on the street, even though I had clearly explained where in the building it could be safely placed. I even left my phone number so they could call me if there were any issues with the delivery — but they never used it.

Unprofessional, unreliable, and completely careless service.

I am giving TNT 1 star cos I cannot give 0.

No information, package has been at the same location for 3 days with no further indications. No delivery time or date in tracking whatsoever. When I call them I get an ai assistent which doesn’t work and when it tries to connect me to a living human being they hang up on me. Terrible experience, never use their service if it can be avoided!

If I could leave zero stars I would. Completely useless. We're a business customer and they have lost too many pacvkages

My signal are super slow at my house. It's not like that before. It just suddenly gets super slow and I need to go outside just to get a better internet. I hope they will take an action about this

even through the all detail and phonenumbers they are not able to contact me or even ring the bell at the door.
First try of delivery was anounced, they will deliver it before 18 o´clock. Couriere came around 11 when i have been at work. It was understandable so i just managed another date of delivery for next day. In the formular i put my work number, also my private number and also number of my girlfriend. again i received they will deliver it before 18 o´clock. again they tryied to deliver it 10:46 when the courier did not call on any of the numbers did not ring the bell at the door just left the paper that we have not been at home and he left. After long conversation with customer service, did not help me they explained me that i suppose to be at home whole day and just told me, that it is my fold and tried to convice me that courier was talking with someone and the unknown person told him, that we are not at home but we were!

Any other time i will not order anything through this company anymore and totally do not recomend this company to anyone!!

Horrible service. The package to be delivered in Ede keeps not showing up, they don’t even try and find the right place and on their website all options to complain or get in touch with someone or reach customer service do not actually work. Worst service of all options out there.

Everyone! Stop doing business with this incompetent crap company. Do it through any other shipping company. Avoid avoid avoid!

I ordered a Secretlab desk which comes in 2 boxes from Poland to my address in The Netherlands. Box 1 of 2 is delivered without problems but damage to the box.
Box 2 got left behind in Germany and was then shipped to Turkmenistan of all places. Then went back to Germany and then The Netherlands. There they screwed up again when they transferred it to the wrong part of the country. Now my weekend is ruined without a complete desk to put together.

They screwed up at least twice. Now I have zero faith in them getting this right any time soon. I just have to wonder in what state that second box is going to be in.

As a delivery company you would come to expect some level of competence from these people. But no. They fail on a basic level.

My advice is that any company that ships anything to avoid FedEX/TNT at all cost.
In my eyes they have lost the right to exist as a company and should cease all operations and shut down permanently.

I have no need for hollow apologies from them like they did on the Phone.

On top of that, they do not deliver on Saturday or Sunday. FedEx/TNT sucks on all levels.

Booked a crate to be delivered express, TNT had 4 days to go from Italy to Amsterdam, was told on the day that it would be delivered, driver never came, told the next day it would be delivered driver never came, on the 4th day they said the driver tried to deliver but no one was there, everything speaking to customer service saying it’s on it way when they were completely lying the whole time. This has cost our company a huge amount of money in losses and they don’t care at all.

Absolutely terrible service. If I could have given zero I would have. DO NOT SEND TIME SENSITIVE ANYTHING WITH THESE GUYS. Liars and completely unreliable.

I’ve been waiting receive a package. Only to have to have it collected and then cancelled once it’s in transit and returned to sender.

Days later, the process starts all over again but it’s now been 4 days of waiting just for TNT to collect the package.

For a “shipping” company, it would be nice start to actually ship packages!

Tnt + parcelcompare collaboration. Trying to make money on Ukrainian refugees. Shame on you. Worst experience ever

This is one of the f king sh it company. They lost my parcel which had really valuable items and they delievered to a random place and to a random person. The location I put and the delivered location is 15 km away. They don't pick up the phone nether they do something so I just paid them money to loose all my sh it. This is one of the most sitiest service I have ever experienced and their service is the worst of the worst. They don't give a single sh it. Fk this place really.

Bad bad service!!!!!!! Call to ask where is my package, was on the line for more then 15minutes to hear they dont have enough information so i need to get go after my OWN package to see where did the delivery guy left it. Sooo baddd! Spoke with a lady called Kiky, couldnt do nothing. Such a shame

Worst service ever. Received a quote to ship documents to the UK. Quoted rate was for next day delivery. Including collection day, shipment is now on day 10 and still no delivery. Delivery has been promised for today. Can I believe them?? Since Fedex took over TNT the service has been on a downward spiral. Even drivers complain about customer unhappiness and how poorly customers are treated.

0 STAR!!!

Their customer service is just nothing and disgusting to be specific, especially in The Neitherlands. They never delivered to my package, only tried it 1x, and said that no one could take the delivery when the reception was opened who takes the deliveries for everyone! Plus on the app it showed that they did deliver and was signed for, then on the other page it said it wasn't, so messed up and confusing! Then by the time the reception confirmed they don't have it for sure and I contacted them they sent my package back to the sender and they wanted me to pay a $25 re-shipping fee for their own fault of non delivery. They didn't try to deliver any other times or send email or message on thr app before sending back. However, they said to the sender that they tried 2x, then few days later they told them they tried 3x actually, clearly a lie! Nothing shows on the app or online from this, only at once! Unbelievable and disgusting customer service, and forcing me to pay for a high amount of money to deliver again and lying about is unbelievable, and they couldn't admit and organize it with the sender company either...

NEVER USE THEM IF THERE IS ANY WAY!

Wasting so much of my time with dealing with this whole issue just to get it not even sorted, because they just unable to solve anything!

So now I have no package, and no money for it, and gave to wait for the refund like 3-5 days, even though this whole thing with back and forth are going on nearly 2 weeks now. Plus they obviously not gonna refund me the original shipping fee, even though they didn't even ship anything!

WORST EVER!!!!

Terrible service. A friend sent me much needed face masks from China and TNT tried to deliver them to me 1 time when I was in the shower. No notice put in my mailbox. No communication whatsoever. Then they promptly returned the shipment to China! They didn't leave the parcel at any of the numerous local depot centers available in my area. All they do is make excuses. ZERO stars!
Order number: 796351053

we sent 4 palets from france to holland with tnt last friday. as a result, only 2 of them were arrived this week. we've called tnt france and tnt holland, nobody knew where the 2 big fkin palet were and how long it will take to deliver the rest of them to where it should have arrived a long time ago!

We pay double the price for the quality and the speed of service, but we've got the controry.

It's already been a week for a delivery with a distance of 300km! what a joke. considering this was not the first incident we had with tnt, which is terrifying, au revoir, tnt

Very bad service! Not recommended at all!
They do not work professionally. When they delivered the package I was not at home so I called the customer service to make an appointment. The woman told me that the package would have been delivered the day after. Therefore, I took a day off to stay at home and then they never came. I called back and they told me that the appointment was not made. Conclusion: I had to stay at home also on Monday and the package contained some food that went bad over the weekend. All that just because they do not work properly!