i have previously held a secure trust bank account and once again decided to open one again for a fixed term. My husband and I try to keep our life style simple and uncomplicated and as a result yea... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I alreday had an account and adding a new one was technically simple. You had the best interest rate I could find for bonds with annual payment. Things I wanted to know were whether I could seed the n... See more
Company replied
As an older, reluctant user of technology, the ability to speak to an actual person is very welcome! Anisha spoke clearly and was very easy to understand. She explained the process for carrying out... See more
Company replied
Just opened a fixed rate cash Isa due to competitive interest rate. Straight forward process if it wasn't for an admin error entirely of my own making. Rang them and a very helpful and efficient lady... See more
Company replied
Company details
Written by the company
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Contact info
Yorke House, Arleston Way, B90 4LH, Solihull, United Kingdom
- 03451 117 092
- securetrustbank.com
4.4
Excellent
3K reviews
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Quick to respond and easy to deal with
Quick to respond and easy to deal with. Reasonable deposit rates.
September 27, 2025
Reply from Secure Trust Bank PLC
Hi Robin,
We appreciate you taking the time to share your thoughts. We're happy to hear that you found us responsive and easy to work with.
Kind regards,
Louise
Easy to use
Very good options well explained easy to complete good communication and online
September 29, 2025
Reply from Secure Trust Bank PLC
Hello,
We're happy to hear that you found our options good and easy to complete. We appreciate your positive feedback regarding our communication.
Ki d regards,
Louise
It was very easy to open account and…
It was very easy to open account and the interest rate was also very good.
September 29, 2025
Reply from Secure Trust Bank PLC
Hello Portia,
We are delighted to hear that opening an account was easy, and you found the interest rate to be very good. We appreciate your positive feedback!
Kind regards,
Louise
Simple easy online application for ISA
Simple easy online application for ISA. Having searched for rates Secure bank was among the best on offer for the period we required. Transfer from existing provider was straight forward.
Overall pleased with the whole service and would recommend.
September 26, 2025
Reply from Secure Trust Bank PLC
Hello Richard,
We're happy to hear that you found our online ISA application simple and easy to use. We're also glad the transfer from your previous provider was straightforward. Thank you for recommending our services!
Kind regards,
Louise
Very effective and easy process.
Dealing with Secure Trust Bank went very smoothly and a prompt email of confirmation of receipt of the funds was very reassuring.
September 28, 2025
Reply from Secure Trust Bank PLC
Hello Sheila,
We're happy to hear that your experience dealing with us went smoothly. It's great to know our prompt confirmation email was reassuring. Thank you for your positive feedback.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello,
We are delighted to hear that you find our service efficient. Thank you for your positive feedback!
Kind regards,
Louise
Excellent
Was impressed with the knowledge and helpfulness of the advisor. Great service, thank you.
September 20, 2025
Reply from Secure Trust Bank PLC
Hello,
We are delighted to hear that the advisor's knowledge and assistance impressed you! We appreciate you taking the time to share your positive experience with our service.
Kind regards,
Louise
All I asked for and more
They were friendly, helpful, patient, quick and efficient. Everything one could have hoped for.
September 24, 2025
Reply from Secure Trust Bank PLC
Hello Mahesi,
We're happy to hear that you found our team friendly and helpful. Thank you for sharing your positive experience with us!
Kind regards,
Louise
Internet was easy
Internet was easy. When I called it was answered quickly and by a person with an accent I could understand.
September 23, 2025
Reply from Secure Trust Bank PLC
Hello Doreen,
We're glad to hear that you found our internet setup easy and appreciated the clear communication when you called. Thank you for your positive feedback!
Kind regards,
Louise
The app is so simple to use and setting…
The app is so simple to use and setting up new accounts is easy
September 21, 2025
Reply from Secure Trust Bank PLC
Hello Steven,
We're happy to hear that the app is simple to use and setting up new accounts was easy. Thank you for your positive feedback!
Kind regards,
Louise
I enjoyed good interest rates and very…
I enjoyed good interest rates and very good help on the phone when I needed it.
Your it systems have not kept up with others and data for tax returns etc was not easily available or timely
September 20, 2025
Reply from Secure Trust Bank PLC
Hello Patrick,
We're glad you enjoyed the interest rates and helpful phone support. We appreciate your feedback regarding our systems and the timeliness of tax data, this has been pass to the relevant team to help us improve our products and services.
Kind regards,
Louise
Good service
September 20, 2025
Reply from Secure Trust Bank PLC
Hello Mrs Durnford,
Thank you for your 5 star review for our service. This is great to hear!
Kind regards,
Louise
Easy to contact and quick to respond
Easy to contact and quick to respond. Just wasn't sure about sending things off to the free post address but it worked fine.
September 17, 2025
Reply from Secure Trust Bank PLC
Hello Ron,
We appreciate your feedback thank you. Great to hear that you found our team easy to contact and quick to respond!
Kind regards,
Louise
Excellent service & good rates
Helpful friendly staff & excellent service.Good interest rates.FSCS compliant.
September 19, 2025
Reply from Secure Trust Bank PLC
Hello Philip,
We're happy to hear that you found our staff helpful and our service excellent. We appreciate your positive feedback regarding our interest rates.
Kind regards,
Louise
Good rate of interest.got 30 days to…
Good rate of interest.got 30 days to fund.i prefer as saving as I earn.other bonds maturing so I open 30 days b4 .if Good rate . I put in as I get the maturing bond and can earn and save in between.suits me.everything clear on information.not complicated.goes in my nominated account yearly rather than get it at end of 5 years like some I believe.
September 17, 2025
Reply from Secure Trust Bank PLC
Hello Jackie,
We appreciate you sharing your experience. We're happy to hear that our bond features, such as the interest rate and funding window, align with your savings strategy. It's great to know the information was clear and uncomplicated for you. Thank you for your feedback.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Nadeem,
We are glad you found our online service easy to use. Thank you for your positive feedback!
Kind regards,
Louise
a simple process to open a new account
September 16, 2025
Reply from Secure Trust Bank PLC
Hello Graham,
We're happy to hear that opening a new account was simple. Thank you for your feedback.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello David,
We're happy to hear that communicating with us was easy and straightforward, and that you were satisfied with our rates. Thank you!
Kind regards,
Louise
Easy app and good service
September 11, 2025
Reply from Secure Trust Bank PLC
Hello Judy,
We are happy to hear that you found our app easy to use and that you had a good experience with our customer service. Thank you for your feedback.
Kind regards,
Louise
Shows your older closed accounts on their website
So far very efficient and prompt response to enquiries
September 13, 2025
Reply from Secure Trust Bank PLC
Hello Geoff,
We appreciate you taking the time to share your feedback. We're happy to hear that you've had a positive experience with our prompt responses.
Kind regards,
Louise
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