Security Public Storage Reviews 4,278

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant. The facilities are frequently highlighted for being clean, secure, and well-maintained, with many appreciating the convenient locations and easy accessibility. People also commend the excellent customer service and the overall smooth and efficient process of renting and using the storage units. However, some customers were not happy with the management, citing unprofessional behavior and conflicting information regarding access and fees. A few reviewers mentioned being locked out of their units and incurring late fees due to inconsistent communication from staff, and one customer described a manager as rude and dismissive.

What people talk about most

Staff

Customers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Facilities

Reviewers mention positive feedback about facilities, consistently praising their top-notch quality,... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the convenience, cleanliness,... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and efficiency... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the staff for being... See more

Based on these reviews

Rated 5 out of 5 stars

Security Public Storage on Carter Street in Daly City, is great! Excellent customer service. They are easy to talk to & so very helpful. I am satisfied with my experience here. No worries storing my... See more

Rated 5 out of 5 stars

I have nothing but great things to say about my experience here. The team in Oside are excellent. Elie secured the hold for my unit right away when I called, Alec accommodated me in seeing the unit be... See more

Rated 5 out of 5 stars

I’ve had the best customer care from Victoria. I also know my belongings are safe and secure here, unlike the last storage place I was at where they had rat problems and my unit had been broken into 3... See more

Rated 5 out of 5 stars

Huntington Beach Location is the best anywhere! Very professional and safe place for your belongings. Transparency with prices with the best deal around. There's is staff always available via ph... See more


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Storage Facility
  5. Wine Storage Facility

About Security Public Storage

Information provided by various external sources

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Self Storage With A Difference™

Security Public Storage is a family owned and operated self-storage company, committed to security, safety and outstanding customer service. Declutter your home with our wide selection of storage units, equipped with all the amenities needed to guarantee your valuables are truly safe and secure.

We take our job extremely seriously. We utilize state-of-the-art security systems, and each storage unit is equipped with its own individual alarm. Additionally, our managers usually reside on site to keep things under control at all times, and they consistently monitor, maintain and respond to any issues that may arise. We hand-select and vet our on-site managers to ensure their commitment to providing you with the best self-storage experience possible.

At Security Public Storage, we are proud of being the best at what we do. Our unrivaled dedication to security, coupled with our meticulous attention to detail and cutting-edge technology is why we continuously rank among the leading storage facilities in the country, making storage easy, affordable and secure.


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Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Personal service

Personal service. Due to illness, I could not be on the property at the time of move-in to sign lease, etc. Adam walked me through each step via phone and met my movers at the gate to make sure they had access to the property and proper storage unit.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Linda is amazing!!!!!

Linda is amazing! Previously we worked with Steve and certainly going to miss him.

Linda has been an absolute pleasure and went above and beyond for me today. Thank YOU, Linda 🙏

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Security storage

Although I miss Rachel, The gentlemen that work here are just as great, friendly, and helpful. They are courteous and willing to help answer questions or resolve any problem. The place is always clean and organized. I feel secure having my storage there. Only wish is that the hours were more flexible

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Everyone I've worked with at SPS has been pleasant and helpful - and I've been with them for more than a decade (including several internal moves). Can't rate highly enough!

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Best place in town

I have rented several storages over the years. I have to say the customer service at this one is wonderful. Everyone is always so helpful. Because we have been customers of theirs for so long they give us discounts on other services…the security services here are fabulous! love this place

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

I was referred by my neighbor

I was referred by my neighbor! Melissa and Penny were awesome to deal with! The facility is super clean and secured. Got my items all in storage in just one day! Thank you ladies!

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend !!! Great staff, clean, convenient…

I have tried other storage places, but this one is exceptional. The team has been around for several years. The team is extremely reliable and helpful. The service is above average. Anything you need, the team is there for you. You can even ask for something a week before and they will remember and do it for you. They cease to impress me.
Furthermore, the River Road location is very convenient and big enough so that you will find what you are looking for. Plus plenty of parking.
The whole place is clean and continuously improved.
Highly, highly recommend Security Public Storage.

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

Angela is AWESOME

Angela is AWESOME! She definitely takes pride in her work and makes sure that the customer is HAPPY.. She didn't sell.. she asked questions to make sure I got what I needed.. she ROCKS!
10 Stars! 💪👏

April 24, 2024
Unprompted review

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