I think it’s the simplicity of the brand that shines for me. High quality materials used on traditional pieces, yet they’re elevated for the contemporary man. I couldn’t ask for more. Not to mention,... See more
Company replied
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I tend to provide reviews only after I’ve worn and tested the clothes and put them through at least one wash. I have to say the quality is excellent, I bought a pair of jeans and a top, both look, fee... See more
Company replied
Ordered 2 tops only 1 arrived, messaged the company to inform them, had no answer or refund! Sent the other top back! Waiting on a FULL refund, very disappointed!
Initially received the delivery a day early and was impressed by the quality. Unfortunately I ordered the wrong size so I had to process a return. The returns process was super easy with really helpfu... See more
Company replied
Company details
Written by the company
Premium Menswear Brand
Contact info
ZABOU HOUSE, SHELLEY ROAD, ASHTON-ON-RIBBLE, PR2 2ZH, PRESTON, United Kingdom
- support@sedley.com
- sedley.com
4.3
Excellent
79 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from SEDLEY
Thank you for sharing your feedback. We are delighted you are satisfied with your order and hope to see you again soon!
Rebecca
Reply from SEDLEY
Thank you so much for the review and the compliments!
Rebecca
Reply from SEDLEY
Many Thanks, we are glad you were satisfied and thanks for leaving a review! :)
Rebecca
Reply from SEDLEY
Hi Owen,
Apologies for the delay in replying to the review. We do hold our hands up and apologise for the delay in responding via email when we refunded the order.
Unfortunately, the team in the DC automatically refund an order when we cannot locate the item in the warehouse and on very rare occasions, delay sending the customer service team the information to inform the customer as soon as we can.
We do apologise for the inconvenience!
Rebecca
Great quality t shirts at extremely…
Great quality t shirts at extremely good prices!
September 9, 2024
Reply from SEDLEY
Thanks Chris for the kind words! One of our main goals here is to provide fantastic quality at very affordable prices so this is great to hear!
Rebecca
Purchased the seersucker slacks in…
Purchased the seersucker slacks in black. Perfect fit and shape really well designed couldn’t be happier.
Will be returning for sure .
September 9, 2024
Unprompted review
Reply from SEDLEY
Amazing, glad you liked and hope to see you again soon!!
Rebecca
Reply from SEDLEY
Thanks a lot for taking the time to send this review!! Hope to see you again soon!
Rebecca
Shady business
Unreliable, horrible communication
I placed an order, hours later I got the refund. I contacted their customer service and never got an answer. Seems pretty shady and wouldn’t acquire a product from a company that is not up to average standards.
June 25, 2024
Reply from SEDLEY
Hi Daniel,
I believe this was discussed prior to the review where we explained we had an issue with our email server for a few days which caused a delay in our communication, once again we do apologise for that.
Likewise, we normally do let customers know beforehand if we cannot locate the item in the warehouse before we issue the refund but this was not possible for the reasons above.
Sorry once again for not contacting you earlier about issuing the refund.
Rebecca
Initially received the delivery a day…
Initially received the delivery a day early and was impressed by the quality. Unfortunately I ordered the wrong size so I had to process a return. The returns process was super easy with really helpful and attentive customer service. I was able to organise a Royal Mail collection from my home for free and have been offered free delivery so I can order the correct size. The customer care team have been super responsive and clear. Really impressed with the experience and will be ordering again!
May 29, 2024
Reply from SEDLEY
Thank you so much for the kind words and I am glad you were left satsified with the products/service. Hope to see you again soon!
Rebecca
Reply from SEDLEY
Hi there,
Glad you loved the product and yes we wish we could too but unfortunately as we strive to keep our product prices as affordable as possible, it is something we have to do at this stage. We do, however, have free shipping on orders above £50 if you would like to shop for more great products next time!
Best Regards
Rebecca
Fast delivery and great purchase
May 13, 2024
Reply from SEDLEY
Thanks for taking the time to leave a review and glad you love the product. Best Regards, Rebecca
Quality of material is great.
Quality of material is great.
My item was also shipped quickly. Wish there was a wider variety of colours such as grey etc. Overall great service and you have a new customer here
April 22, 2024
Reply from SEDLEY
Thank you for taking the time to leave a review and for the kind words. Yes, we are working on adding colours to existing products as well as exciting new developments!
We look forward to seeing you back soon!
Rebecca
Reply from SEDLEY
Thanks very much for the review, we really appreciate you taking the time. Hope to see you again soon.
Rebecca
Quality clothing at good fair prices.
Free shipping and free returns. Great quality items
March 22, 2024
Reply from SEDLEY
Thanks for leaving a review and we are glad you had a great experience. Hope to see you again soon!
Rebecca
Just what i needed
Speedy service, quality product, simple refund process on the extra sizes ordered
March 4, 2024
Reply from SEDLEY
Thanks for the lovely review - we hope to see you again soon!
Rebecca
Reply from SEDLEY
Thanks for the review, we are glad you like them!
Rebecca
Reply from SEDLEY
Hi Morgan,
The blazer we currently sell on our website is a stretch nylon suit and not comparable to a traditional formal blazer as ours is more geared towards a casual setting.
However thanks for the feedback on the fitting, it has been noted!
Many thanks
Rebecca
Great product and on time 5 🌟
February 6, 2024
Reply from SEDLEY
Thanks for the kind review and are glad you liked the product :)
Rebecca
Good, fast response and delivery
There was a quick response to my order. It was despatched the same day and would have arrived within a couple of days had I not needed to rearrange with Royal Mail.
I have only worn the coat once, but it is comfortable and warm. Seems well made, but I found the double zip a bit fiddly at first. Got the hang of it now
February 1, 2024
Reply from SEDLEY
Hi there,
Thanks for taking the time to leave a review and glad to hear you are enjoying the coat!
Rebecca
Reply from SEDLEY
Thanks, we'll definitely take that as a compliment! We do take great pride in bringing great quality at an affordable price so we are really happy you have experienced that!
Rebecca
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