SEEK Pass Reviews 3,901

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers find the app and website easy to use, appreciating features like straightforward application processes and helpful filters for job searching. People also mention the convenience of having their information stored, which simplifies future applications, and the ability to create professional profiles. However, some people were dissatisfied with the service, particularly regarding the verification process. Issues include difficulties with re-verification on different devices, problems verifying vaccine status, work experience, and education, and the inability to verify past employment without access to old work email addresses. There are also complaints about the lack of direct contact with real people for support and the perceived necessity of providing excessive personal information.

What people talk about most

User experience

People report ambiguous experiences with user experience. Many reviewers find the app helpful, easy to use,... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers find it easy to use for uploading... See more

Application

Consumers find the app to be ambiguous. While many customers praise the app for being helpful, easy to use,... See more

Service

Users describe ambiguous interactions with service. While some customers praise the service as very good,... See more

Customer communications

Reviewers express frustration with the contact process. Many customers report being unable to speak with real... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was raised by my grandmother since I was a child. When she became ill and bedridden, I started taking care of her and learned how to treat patients who could not help themselves. During COVID-19, I... See more

Company replied

Rated 4 out of 5 stars

Seek is very easy to understand and operate. It can be a bit annoying at times, insisting to get certain actions done that may not be as relevant as they make it look.

Company replied

Rated 4 out of 5 stars

I'm wondering if you shouldn't add Working With Children Check as well as Disability and Vulnerable people checks as these are needed for some work places. Eg, I have a WWCC as a volunteer which can... See more

Company replied

Rated 3 out of 5 stars

Definitely a great idea however the process is quite slow. I would have thought AI would greatly speed things up. Waiting days for your document to be declined is madness. Turns out one of them was my... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

I can't edit to delete duplicate…

I can't edit to delete duplicate licence on profile.

June 3, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Karen, we are sorry to hear that you are experiencing difficulties with verifying your credentials. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 1 out of 5 stars

Dear Seek Pass Support,

Dear Seek Pass Support,

I am writing to express my deep frustration and concern regarding the current issues I am experiencing with your identity verification system. I have uploaded every required document, including my passport, citizenship certificate, car registration, and insurance—despite my hesitations about sharing such private and sensitive information on a job-seeking platform.

I was born in Australia and have lived here my entire life. I am a proud Australian citizen, and being told by your system that I am not a citizen, that I do not have the right to work, and that I do not own a car—despite clear evidence to the contrary—is not only incorrect but also incredibly insulting. This goes beyond a technical error; it’s a disrespect to my identity and heritage.

I’m now being blocked from applying for roles, despite meeting all requirements and complying with your intrusive demands. It is highly concerning that job seekers like myself are being asked to submit such personal documentation before securing a job offer. With the rise of cyberattacks and data breaches, how can I be assured that my sensitive information is safe with Seek?

I demand a full explanation as to why my identity is being denied and how this data is being stored and protected. Furthermore, I expect this matter to be resolved urgently so I can proceed with my job applications without being unfairly flagged or blocked.

This process is unacceptable and deeply concerning.

I await your prompt response.

Sincerely,
Lauren Adnams

May 26, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Lauren,

We are sorry to hear that you are experiencing difficulties with verifications on SEEK Pass. If you could please contact our Support team at support@seekpass.co, we will be happy to look into your account and assist with the specific issues you experience.

Ensuring your information is secure and protected is one of our top priorities. The SEEK Pass platform is separate to SEEK, and has been purpose-built for secure credential verification and sharing. We work closely with SEEK's data security team, using their significant expertise and resources to enhance SEEK Pass security. We take all reasonable steps to ensure the security of our site and to protect your information from misuse, interference and loss as well as unauthorised access, modification or disclosure. 
For more information on how we ensure your information is protected, visit our dedicated security page. (https://seekpass.co/au/security)

Our intent in enabling you to verify and share your work-related credentials is to help you stand out to potential employers when applying for jobs on SEEK. That being said, verifying is a totally optional process. We leave the decision of whether to verify and share your result with you, and you remain in control over the whole process. 
  
I’d like to reassure you that if you choose not to verify and share your work-related credentials for any reason, your job application itself is still visible to the employer as normal. The employer will still see the details of your application, the answers to the role requirement questions, and your resume and cover letter as provided. 

Rated 3 out of 5 stars

quite in-depth

May 29, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Brenton, thank you for verifying your credentials with SEEK Pass and sharing you feedback!

Rated 3 out of 5 stars

It was bit complicated and system not…

It was bit complicated and system not accepting DL photo.

May 26, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Habeeb, we are sorry to hear that you are experiencing difficulties with our site. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 2 out of 5 stars

Unexpected error happened when I submit…

Unexpected error happened when I submit my identification for verification.

May 24, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Wendi, we are sorry to hear that you are experiencing difficulties with our site. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 1 out of 5 stars

very hard for people that don't know…

very hard for people that don't know computers

May 23, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Aaron, we are sorry to hear that you are experiencing difficulties with our site. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 3 out of 5 stars

I found the website slow at times and…

I found the website slow at times and hard to work around.

May 22, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Sharnee, we are sorry to hear that you are experiencing difficulties with our site. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 5 out of 5 stars

5/5 star review

The question asked were quick & easy to apply. Don't really have any criticism for this at all, nothing was an inconvenience. Excellent website to use.

May 22, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Josh, it's great to know that you found our site easy to use. Thanks for verifying your credentials with SEEK Pass!

Rated 5 out of 5 stars

Seek pass is great

Seek pass is great. The app is so user friendly I easily finish the requirements in less than an hour

May 21, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Derold, thank you for your review! We're happy to hear you found our app user friendly. Thanks for verifying your credentials with SEEK Pass!

Rated 5 out of 5 stars

Just easy to complete

Just easy to complete, no hassles for someone that isn't that tech savvy at the most of times

May 21, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Frank, it's great to know that you found our platform easy to use. Thanks for verifying your credentials with SEEK Pass!

Rated 5 out of 5 stars

Confidence in Applying a job.

It's reassuring to have the confidence that an employer will be satisfied with your work authorization, no matter which country you're applying to.

May 20, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Shabbir, thank you for your feedback! We’re thrilled that SEEK Pass has helped you stand out with your verified credentials.

Rated 4 out of 5 stars

It is pretty easy to use

It is pretty easy to use, though I got tripped up at one point. It's a pity I can't add things like completing a Health and Safety Rep training course.

May 17, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Carolyn, thank you for your feedback! We’re happy to hear that you found SEEK Pass easy to use.

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