SEEK Pass Reviews 3,901

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers find the app and website easy to use, appreciating features like straightforward application processes and helpful filters for job searching. People also mention the convenience of having their information stored, which simplifies future applications, and the ability to create professional profiles. However, some people were dissatisfied with the service, particularly regarding the verification process. Issues include difficulties with re-verification on different devices, problems verifying vaccine status, work experience, and education, and the inability to verify past employment without access to old work email addresses. There are also complaints about the lack of direct contact with real people for support and the perceived necessity of providing excessive personal information.

What people talk about most

User experience

People report ambiguous experiences with user experience. Many reviewers find the app helpful, easy to use,... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers find it easy to use for uploading... See more

Application

Consumers find the app to be ambiguous. While many customers praise the app for being helpful, easy to use,... See more

Service

Users describe ambiguous interactions with service. While some customers praise the service as very good,... See more

Customer communications

Reviewers express frustration with the contact process. Many customers report being unable to speak with real... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was raised by my grandmother since I was a child. When she became ill and bedridden, I started taking care of her and learned how to treat patients who could not help themselves. During COVID-19, I... See more

Company replied

Rated 4 out of 5 stars

Seek is very easy to understand and operate. It can be a bit annoying at times, insisting to get certain actions done that may not be as relevant as they make it look.

Company replied

Rated 4 out of 5 stars

I'm wondering if you shouldn't add Working With Children Check as well as Disability and Vulnerable people checks as these are needed for some work places. Eg, I have a WWCC as a volunteer which can... See more

Company replied

Rated 3 out of 5 stars

Definitely a great idea however the process is quite slow. I would have thought AI would greatly speed things up. Waiting days for your document to be declined is madness. Turns out one of them was my... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

my review on the seek webb site

informed , information, easy to use and understand, so the people involved are doing things with in the law ,both employee and employer

July 3, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Alick, thank you for your feedback! We’re happy to hear that you found SEEK Pass easy to use and understand.

Rated 3 out of 5 stars

The credential is only limited by the…

The credential is only limited by the one issued by certain countries even though the candidates posses the skill based on the credential but we cant do

July 2, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Dantes, thank you for your review on SEEK Pass. We appreciate your feedback as we continue to enhance our services. If you have any questions or concerns, please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 1 out of 5 stars

It is rather silly to have to upload…

It is rather silly to have to upload the licence again. It has expired and I have renewed, all I should need to do is change the expiry date, unless it is due for updated photo after 10yrs.

July 1, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Karen, thank you for your review on SEEK Pass. We appreciate your feedback as we continue to enhance our services. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 1 out of 5 stars

it actually wasted my 30mins to verify…

it actually wasted my 30mins to verify workplace as it was giving me one time passcode to enter but after that where it asks for work email after that its not moving ahead or sending any code to move further.

June 29, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Munsif, we are sorry to hear that you are experiencing difficulties with our site. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 5 out of 5 stars

easy to function

June 29, 2025
Unprompted review
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Reply from SEEK Pass

Hi Chok, thank you for your feedback! We’re happy to hear that you found SEEK Pass easy to use.

Rated 2 out of 5 stars

Could be much much better streamlined…

Could be much much better streamlined the process of verification. More clarity give to user to process Be more rapid, efficient and productive. Thanks

June 27, 2025
Unprompted review
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Reply from SEEK Pass

Hi Arnaud, thank you for your review on SEEK Pass. We appreciate your feedback as we continue to enhance our services.

Rated 5 out of 5 stars

Visually appealing to the Employer

Very easy to set up and put in all my Certificates and make them visible

June 26, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Michael, thank you for your review! We're happy to hear you found our platform easy to set up. Thank you for verifying your credentials with SEEK Pass!

Rated 5 out of 5 stars

Good

Experience is good

June 25, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi there, thank you for your review! We're happy to hear you had a good experience with our platform. Thank you for verifying your credentials with SEEK Pass!

Rated 1 out of 5 stars

It seems buggy

It seems buggy, slow to pick up credentials and has failed on me. I have enabled it and it still requires me to set it up again.

June 25, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Theo, we are sorry to hear that you are experiencing difficulties with our platform. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 1 out of 5 stars

SubjectSuggestion for Enhancing Document Upload Options for International Applicants

Subject: Suggestion for Enhancing Document Upload Options for International Applicants

support at seekpass.co

Dear SEEK Pass Team,

I hope this message finds you well.

I would like to bring to your attention a concern experienced by applicants from India and other Asian countries during the SEEK Pass verification process—specifically when selecting the option “I want to verify my Right to Work.”

Currently, the website seems to only support the upload and verification of documents issued by Australian or New Zealand government authorities. As a result, essential credentials from foreign applicants—such as those issued by Indian educational institutions or government bodies—are not being accepted or do not have an option to be uploaded.

Some examples of key documents not being accommodated include:

Covid-19 Vaccination Certificate (issued by Indian government portals)

Indian Driver’s License

Educational Qualifications (degree/diploma certificates from Indian colleges or universities)

I kindly suggest adding more inclusive document categories or a flexible upload feature to support international applicants, particularly those from India and other Asian countries, as this would greatly improve the user experience and increase accessibility for a wider range of job seekers.

Thank you for your time and consideration. I appreciate the valuable service SEEK Pass offers and hope this suggestion proves helpful.

Warm regards,
Saeedul Zafar

June 23, 2025
Unprompted review
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Reply from SEEK Pass

Hi Saeedul, thank you for your feedback. We appreciate you taking the time to share your experience. We understand how frustrating it is that we currently only support education verifications from Australian institutions. While we’re not yet able to verify international qualifications, we’re actively exploring ways to expand this in the future. For more information, please reach out to our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 4 out of 5 stars

Easy to apply for jobs

Easy to apply for jobs, even though no luck yet with job but Seek was nice and easy for me.

June 22, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Narcisa, thank you for your feedback! We’re happy to hear that you found SEEK Pass easy to use.

Rated 4 out of 5 stars

safe & secure

Safe infrastructure

June 17, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Mike, thank you for your feedback! We’re glad that you found SEEK Pass safe and secure to use.

Rated 5 out of 5 stars

Concerns about private information…

Concerns about private information being shared or spilled

June 17, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Melanie, thank you for sharing your feedback! Ensuring your information is secure and protected is one of our top priorities. The SEEK Pass platform is separate to SEEK, and has been purpose-built for secure credential verification and sharing. We work closely with SEEK's data security team, using their significant expertise and resources to enhance SEEK Pass security. We take all reasonable steps to ensure the security of our site and to protect your information from misuse, interference and loss as well as unauthorised access, modification or disclosure. 
For more information on how we ensure your information is protected, visit our dedicated security page (https://seekpass.co/au/security).
If you have any further questions or concerns, please don’t hesitate to reach out to our Support team at support@seekpass.co

Rated 5 out of 5 stars

Easy to do

Easy to do, just need a phone as doesn't let you add an attachment from a computer for the passport part.

June 11, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Justin, thank you for your feedback! We’re happy to hear that you found SEEK Pass easy to use.

Rated 4 out of 5 stars

Additional Checks?

I'm wondering if you shouldn't add Working With Children Check as well as Disability and Vulnerable people checks as these are needed for some work places. Eg, I have a WWCC as a volunteer which can be important information for employers to know.

June 5, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Fiona, thank you for sharing your feedback! We do offer a Working With Children Check verification at SEEK Pass. You can view more details via this link (https://seekpass.co/au/credentials/working-with-children?internal_link=true).
If you have further questions or feedback, feel free to contact support@seekpass.co, and we will be happy to assist further.

Rated 3 out of 5 stars

Improving Employment Verification for Job Transitions

Dear SeekPass Team,

I’d like to provide feedback on your employment verification process. Currently, users who no longer have access to their former work email cannot verify past employment, creating challenges during job transitions.

Would you consider an alternative verification method? For instance, SeekPass could send a secure request to an employer’s official HR contact, allowing verification post-exit while maintaining integrity and security.

This functionality would improve usability, especially for those in career transitions or contract roles.

Thank you for considering this suggestion.

Best regards,
KR

June 5, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Kyle, thank you for your review! We appreciate your feedback as we are actively working to expand our verification options and enhance our services. If you have further questions or suggestions, please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 1 out of 5 stars

Your saying to download forklift…

Your saying to download forklift licence but it won't let me...comes up Pending all the time I've been trying since yesterday

June 4, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Peter, we are sorry to hear that you are experiencing difficulties verifying your credentials. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

Rated 4 out of 5 stars

Easy to set up

June 3, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Derek, thank you for your feedback! We’re happy to hear that you found SEEK Pass easy to use.

Rated 2 out of 5 stars

Its not easy to do...I can't even get a…

Its not easy to do...I can't even get a code from work email becuase my work wont allow it! And there isnt any other way! Not good enough

June 3, 2025
Unprompted review
SEEK Pass logo

Reply from SEEK Pass

Hi Jason, we are sorry to hear that you are experiencing difficulties logging in to SEEK Pass. Please contact our Support team at support@seekpass.co, and we will be happy to assist further.

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