Segbo  Reviews 

239
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Avoid this company at all costs!! After multiple problems they have stopped answering my emails and still have one of my [faulty] hoverboards. I am now in touch with citizens advice and will take this... See more

Rated 1 out of 5 stars

I only gave 1 star because it's not possible to give none. This company is a disgrace and despite repeated attempts to receive a refund, that they've promised, nothing has materialised. I've been... See more

Rated 1 out of 5 stars

Ordered Segbo hoverboard just before last Christmas. Arrived ok but smoke starting coming out of the batteries inside after 20 mins of use. Product is dangerous. Had to take apart and disconnect batte... See more

Rated 5 out of 5 stars

My 6 year old loves this it’s even caused arguments from the older sibling now he wants one. Good job we got birthdays following Xmas thank you soo much best Xmas present by a mile all the family enjo... See more

Company details

  1. Events & Entertainment

Written by the company

Get Certified Official Hoverboards UK with Bluetooth, LED, and self-smart balancing technology in UK Segways, now you can buy Hoverboard UK, UK Segways, Swegways for sale UK and Segways for sale UK with Samsung battery and all Hoverboards are tested to...


Contact info

  • Dudley Road East 60, B69, Tividale, United Kingdom

  • segbo.co.uk

2.4

Poor

TrustScore 2.5 out of 5

239 reviews

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2.4

All reviews

(239)

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Rated 1 out of 5 stars

Look elsewhere and skim the competition reviews!!

First, let me say anyone looking to buy from this company, look at reviews a few pages in after their competition reviews as that's where the honest ones will be!! I have had nothing but grief with this company, my boards were sent off as faulty twice and only when I mentioned Consumer Rights Act and the fact that a kid on YouTube can tell me the issue with the board without even seeing the video of the fault (that Segbo saw) that they now say the boards have a faulty battery. Second return, 2x boards, 2x faulty batteries ??? Really??(I'm yet to have the kids try them as they arrived this morning). For the price you pay, it would be better going with a slightly more expensive brand and avoiding the hassle. The hassle FAR outweighs saving a few quid. Also, they have the same address as uksegboards.co.uk and Hoverworld on amazon?? So what IS the name of your company, spent months thinking they are a scam and even though the goods eventually arrived (nearly a month late though) I'm still not convinced on this company and would completely avoid any hoverboard coming from this address.

I feel iv spoken with just about every member of staff there now and can say I think there has only been 1 person out of all of them that spoke to me with respect and sincerity, others laugh at you, shout at you and lie to you, always great when you have to call them because they don't reply to emails!! Their system to get hold of management is appalling too, so if you hit a problem, you are pretty much left talking with liars who don't have authorisation to do anything, so Good Luck!!! I think my main advice is to just look elsewhere, and you would probably get better results from buying from actual shops as they will always have staff and management there you can talk to if an issue arises.

Also, tried to leave the review without consenting there is no incentive, but there is!! They emailed asking to leave a review with the chance to win their order money back, so there IS an incentive but can't post and hopefully help someone avoid disaster without checking the box!

February 17, 2021
Unprompted review
Segbo  logo

Reply from Segbo

Hi Hazel Maltby

The positive reviews that you see are all from genuine customers who have had a positive experience with us.

In the unlikely event that a customer develops a fault with their item or items, we're here to do what ever we can to get that issue resolved for them - we take pride in the fact that all of our policies and decisions follow what is stated in the Consumer Rights Act.

All of our Hoverboards are manufactured in the best factories that are currently available. When purchasing with us, you're assuring that your item is covered and protected.

If you feel that you have been treated disrespectfully by our team, then rest assured we will investigate further in to this claim, because our staff are taught to provide the best service possible.

Kind Regards,

Customer Support Team

Rated 5 out of 5 stars

Happy Customer

Happy Customer. Arrived on time and was as described. Minor issue with straps supplied, notified Segbo and replaced no questions asked. Happy Customer.

February 11, 2021
Unprompted review
Rated 5 out of 5 stars

Segbo have really delivered

Segbo have really delivered. The hoverboard arrived the week before Christmas, as promised. My daughter absolutely loves it. When the bag broke, Segbo replaced it in a matter of days. Great service and product.

February 8, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic device

Fantastic device , got the segbo and cart my 11 yr old some loves it , service was also good as my son's segbo broke and the company picked it up fixed and returned it .

February 7, 2021
Unprompted review
Rated 4 out of 5 stars

My son who is 8 got 1 the for his…

My son who is 8 got 1 the for his Christmas present. He really loves it and is very good already. The only thing I thought was a bit strange, was the straps that attach the hoverboard to the go kart are only velcro so after a wile they work loose and can also get very dirty. Apart from that every thing is great about it and very happy. Would recommend very fun for all ages.

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

Bought this for a Christmas present

Bought this for a Christmas present, 6 year old boy loves it! Very well made. Delivery was prompt and great service. Would recommend buying your go kart from here.

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome product and service

I was concerned with some of the reviews I had read,BUT my experience was great.
Received in plenty of time, great communication from the company and one VERY happy girl on Christmas morning! Her dad has even had a turn.

This hoverboard is way better than some others on the market.
Long run time and quick charge time.

Worth every penny and have already recommend the company to neighbours who have asked me where it was purchased from.

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

"Best Christmas present ever!!!"

I bought a Segbo hoverboard and go kart attachment for each of my three children for their Christmas presents this year. It is safe to say that they absolutely love them and declared them to be the best Christmas presents ever!! The board themselves are easy to use, keep their charge for a good amount of time and are amazing fun. I have to admit to being really impressed with these products myself. Would definitely recommend.

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered before xmas

Ordered before xmas. they gave a delivery date and promptly delivered. The segbos are good quality, sturdy, and the kids havent been off them. Thanks

February 5, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic purchase…

Both segways we ordered are fantastic and really good quality! Both our boys love them with the seat on and without. The Bluetooth music is an fun extra!

February 5, 2021
Unprompted review
Rated 5 out of 5 stars

I ordered the board and cart package

I ordered the board and cart package, my other kids have had boards in the past but this is by far the best, delivery was delayed due to xmas and lockdown so that was expected but arrived in time for Xmas, customer services were promp and courteous when contacted, highly recommended

February 5, 2021
Unprompted review
Rated 4 out of 5 stars

Bought this for my son for Christmas as…

Bought this for my son for Christmas as he has physical and verbal dyspraxia and his taken to it like a duck to water ,he loves it and the Bluetooth speakers are great would’ve given 5 stars but the go kart front wheel casing was a little scuffed up/chipped but that could just of been from the courier .
This has given him so much confidence I can’t get him off it

February 5, 2021
Unprompted review

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