Segbo  Reviews 

Now been 2 years since we bought this segbo for our son and as i thought back then the battery deteriorated quite quickly. It now only holds charge for about 15 minutes of fun. He still has fun on it every now and again but his enthusiasm died when the battery life decreased about 6 months after purchase.

The segbo cart is the best cart i have used my son is a expert and loves hoverboards. This is by far the best he has used quality in every aspect

DO NOT USE!! Absolutely disgusting service & they dont care!!
Ordered sons segbo on 05/10/2022 - plenty of time for his birthday on 12/11/2022 - WRONG.
-Told it would be despatched next day, nothing happened. - - Then told despatch was 31/10/2022, again nothing.
- Then told despatch was 05/11/2022 & a text to say DPD were getting ready to send.
By 09/11/2022 i was worried with only 3 days until the birthday so i emailed & was td 24-48 hours would be delivered - still nothing.
The birthday came & went - my son had no present but an email promised despatch in the week - still nothing.
18/11/2022 - Text to say delivery tomorrow - brilliant - WRONG - never turned up so i emailed AGAIN.
Next thing i know, without any correspondence the money has been refunded into my account. So, i email again - response - sorry we cant fulfil the order - WTAF 😡
Never been so disgusted with a company - absolutely abhorrent service.

Awful company. I ordered two hover craft bundles for my kids in May 22 but have only recieved one, now 6 konths later. Originally, both arrived promptly but one was smashed to pieces on arrival. Returns process was easy enough and, after a few weeks delay, a replacement product arrived. This hoverboard however did not work. Returned again but this is where the problems started. Despite call centre staff being very professional and helful on the phone, they just simply do not do what they say they will. I have now called and emailed them well in excess of 25 times and they simply will not give me my money back or send me a product. How on earth do we hold companies like this to account?

Do not use!. I ordered hoverboard and cart package in July 22. It’s now November 22 and still not arrived. I was told it was stuck in China on a container (fair enough so I thought I’d wait). Then received email and text saying it will be delivered. But never arrived and I can’t get through to them for a refund.

As many other have said. Ordered in August still waiting. I have had multiple updates and text messages stating it will be deliver “tomorrow”

I have also had some pack of lies about the delivery company (DPD) requesting that sock is sent in different inventory’s. This is not true. Why would a delivery company want to double deliver every parcel at their own cost. And why would any company allow it.

DPD are not contracted to deliver anything at this time. This is a Ponzi scheme.

If you have placed an order I would start the refund process through your bank or PayPal as the items will not arrive. So many children will be distraught by this on Christmas.

Also reported for fraudulent trading and incorrect accounts to company house and HMRC.

Also reported to Klarna as that pro-ports to give the sight legitimacy.

Made an order on the 6/10/22 was told delivery would be 17/10/22 no delivery then was told 31/10/22 still no delivery. I have asked for a refund and guess what no refund £260 for nothing please do not use this company I am now having to raise a charge back with my bank in the hope of being able to get the money back but not holding out much hope do not use this company.

I ordered 2 hoverboard packages early October and expected delivery within days. However, several days later I received notice my order was out of stock and would not be delivered until December!

I requested the order be cancelled and my funds returned to which I received the reply my order would be delivered Oct 31st.

Oct 31st came and went and my order never arrived. Again, I requested my order be cancelled and funds returned. Since then Segbo have not returned my funds and have ceased replying to emails.

I took the liberty of looking at the companies accounts and it transpires this is a one man band with little or no resource. I cannot be certain but it seems likely the owner is experiencing cash flow issues which may be why he is taking orders for stock he does not possess. He then refuses to return funds to customers who refuse to wait for good that never materialize.

I suspect there are many other customers who have been spun the same yarn but who accepted the wait on the assumption their order will arrive before Christmas. My concern though is that this fragile house of cards will imminently collapse leaving many poor customers unexpectedly out of pocket. If you have not yet made a purchase with this company then don’t. My guess is Segbo will not be around for much longer.

Awful. Ordered late July and never delivered despite numerous promises. Fed a pack of lies about delivery dates. Only when I raised a dispute with my Paypal did they take notice. Finally got my money back after three months. Would not recommend to my worst enemy!

Order went through fine, didn't have correct colour in stock so changed but did not turn up when they said it would on 2 occasions! Due to it being late had to cancel as was a birthday present and would of been after birthday it arrived. Called up and cancelled no follow up email from them confirming even though I emailed them straight after phone call as requested cancelling in writing. 4 days alter the hover board and kart turn up! got back in contact and they arranged for it to be picked up which it was the next day but still without confirmation of cancellation/refund when on phone to customer services they always said a email will follow straight away which it never did. chased again few days later about refund bare in mind they had collected and received the hover board and kart back but not issued the refund! Still had not processed it or even given me a courtesy call. Chased and chased and now eventually after just over a month when they received the hoverboard back I finally got my refund. Shocking customer service would stay away false promises and very slow at getting back unless your buying quick enough to take your money and quick enough to send for collection to be picked uo but not quick enough to refund your money!!!!!!

the sego Go Kart combination was a well received Christmas present to our grandson as his older brother already had one.Racing and formation exercises are great to watch.As Grandparents it makes us very happy and jealous we had nothing like that in the 50's.

Perfect Christmas gift for my 10 year old.
Hours of fun zooming around on his segbo both up right and in go kart mode.

We got the go kart kit for my 5 & 7 year old for Christmas last year. They love it. It does go extremely fast and can be dangerous so need full supervision especially at their young ages. It’s a lot of fun once they get the hang of it and is really cool to play music through the Bluetooth!

My son loves it and enjoys his time on Segway.

Excellent product. Arrived on time and as described. Simple to built the go kart attachment. Solid build quality - cannot fault

Delivered on time. Communication excellent. Good price. I couldn't ask for more. I'm a returning customer and I'm wasn't disappointed thanks segbo.

Brilliant service. Thanks

My daughter is 8 and LOVES her Segbo hoverboard and go kart!! Such a brilliant Christmas gift for her. I can see her using it for a good number of years. Great fun and really recommend it.

Awesome bit of kit bought for grandson gotta get one for myself now

I ordered and paid for the board with kart then was told not in stock for another month. After purchase not before! I told customer service the online instant chat not working, the email replies take days. I called a couple of times and the customer service people were nice enough and said I could cancel but I had to email to confirm. I had numerous times already but I did again then chased again for confirmation of this by email. I requested a refund 23 Sept once confirmed no other colours in stock and still waiting. I have all the emails I have sent from order to today. I ordered on 16 Sept, they confirmed product not in stock till 17 oct on my order email reply. I asked for refund numerous times since 23 Sept and no refund yet. It’s been longer than the 14 days as promised. We went to another provider and the experiance was 💯 better than with Segbo. We were lucky could afford to do that or my daughters birthday would have been ruined as her main present.