SEH BAC - Ipswich Reviews 59

All the people involved were very knowledgeable and professional. definitely recommend.

I’m in the process of buying windows from SEH BAC
And so far the experience has been very good
It’s still going through planning as I’m in a conservation area but SEH have taken all the hassle of me doing that which has made things very easy for me
Once the windows have been installed I’ll write an up to date review

Very happy with price and service. Gav H the installer was very efficient, thorough and cheerful. Exactly how customer facing staff should be. A credit to the company.

Helpful from the first discussion when entering the showroom, variety of windows and doors to look at and choose from.

AN absolutely brilliant company to deal with. Extremely reliable and back up their installations 100% even after a number of years.

Guus was a pleasure to deal with. We had many questions and variations to deal with, dealt with patiently and professionally.

Martin listened carefully to our requirements, made helpful suggestions and provided us with a comprehensive competitive quotation for our windows. Reassurance from a showroom visit to view the quality of the product enabled us to place an order.

Brilliant service

I chose this company again because they previously carried out two conservatory projects for me to a good standard. Based on that experience, I expected a similar level of professionalism. Unfortunately, this installation did not live up to those expectations.

While the window installation itself was completed, I experienced serious issues regarding billing and site care. I was invoiced £1,560 (including VAT) for an itemised scaffold to the rear elevation. That scaffold was not supplied or installed. A different and more limited access arrangement was used instead. Despite raising this promptly and paying the undisputed balance, the company maintained that the majority of the scaffold charge was still payable.

In addition, the workmen left a significant amount of debris on the top-floor rainwater gutter/parapet, including wood chips, metal fragments and screws. I have photographs of this. The area had to be cleaned separately to avoid blockage and potential damage, and I was not compensated for the cost of arranging this clean-up.

I attempted to resolve these matters amicably over several weeks, but the issues could not be resolved. The dispute has now been referred to the small-claims process and is awaiting a decision.

Given my previous positive experiences, this outcome was particularly disappointing. Prospective customers should ensure that access and scaffolding charges are clearly defined in advance, that what is invoiced matches what is actually supplied, and that the site is thoroughly checked after works are completed.

I am a returning customer having previously installed a conservatory with Sehbac. Nigel who is the local sales agent is a pleasure to deal. This time I had my windows and a door replaced and the process was seamless. Nigel and Marc arrived on time, were very courteous and took care of the property while they did their work and made sure evrything was tidy. The work completed in two days ahead of schedule and they were great to deal witgh. So far, no issies with the product.

Very helpful at the showroom. Prompt survey and installation within 4 weeks of survey being carried out

We have been a customer of company for very many years and on two occasions we have required their services on an urgent basis. This was of course recently supplied and issues fixed on a very quick basis.
It is important for major companies to ensure that after sales service is in place and this is without doubt the best that I have ever experienced.
After Sales Service and maintenance is only as good as the administrative personnel at HO and as my last problem was linked to security, the repair was dealt with great speed and efficiency. This was done by Siobhan and Jason and my thanks to them

From show room to paying everyone was excellent, service was excellent in show room made very welcome, fitters were excellent professional, and the staff dealing with order and paying excellent as well, I will come back to SEH BAC , THANK YOU ALL

Our window lock failed 2years 10 months after installation, they now want us to pay just over £96 to replace it. Disgusting. We have had quite a few problems with this company so I could not in all conscience recommend them.

Thanks good experience

This is the third time we have used SEHBAC - and every time, it has been a smooth, efficient and friendly service. They do what they say they will do - on time and with a smile! The fitter that we had was friendly, neat and tidy and helpful. The installation of both our new front door and a cat flap are very neat and tidy jobs and the quality of the finished product is excellent. Thoroughly recommended.

All I wish to say is that the staff are helpful/friendly/not pushy.........Our new windows look v. nice & should keep the draughts out

SEHBAC were efficient, capable, and friendly. My new rear porch is better than my wildest dreams.
It was built in just a few days and it was strange to see something that had just existed in my mind being built in reality.
It was very well designed, by a surveyor who took time to make plans we were happy with.
We had different contractors to do each step, digging out and filling foundations, constructing the porch which was made to our specifications, carpenters to install a fire door, etc etc.
The contractor kept everyone working hard and to time.
So, yes, we are delighted with our new rear porch, which we are using as an additional utility area.
Thank you to everyone!

Recently I had the privilege of dealing with SEH BAC. They put up a proper roof on my conservatory allowing me to have an additional room. From the planning stage right through to the completion, their workmanship was top quality. I took months checking the market but I am very grateful that I chose SEH BAC. Thank you to everyone who were involved especially to the 2 installers who worked in the pouring rain.

Gavin and Gary installed my door, Colin came out to measure and from start to finish they were all AMAZING!!! Couldn’t recommend this company more. They did such a fantastic job. So hardworking, and did the most incredible job! I’ll be using this company again in the future for our new back door! Thank you SO much again!