Select Home Warranty Reviews 

So far, I've been very pleased with my experience with Select Home Warranty. The person who signed me up was very helpful in understanding what was covered and the costs involved, offering a reduced service call rate for the period I signed up for and the first claim has gone well so far. Looking forward to see how well these first claims work.

Somewhat easy to obtain a plan, but the sales representative was a little pushy and kept trying to upsale packages.

The representative, Jerry Garcia, was friendly, professional, and very helpful. He listened carefully, answered all my questions I had regarding a Home Warranty policy. I really appreciated the time he took with me to find me the Best option!

I am a new customer but so far my experience has been great.

The company is the worst of the home warranty companies I’ve used. They got me because I got a “good” price on a three year contract. Well, the price must be good because they don’t honor their contracts. I have platinum plan, never used. Oven malfunctioned, supposedly covered. First they rejected the claim via email saying it wasn’t covered. Although I explained the problem in detail several times they didn’t get it. I called back, eventually escalated to someone because I was going to cancel the policy and miraculously they understood, accepted the claim and said a technician would contact me. Days later I get email saying they can’t locate an appliance repair company that can come out and that I should find my own and then bill the company for the diagnostic visit. I said no to that as that isn’t what I’m paying for and live within 30 minutes of hundreds of thousands of people. Do I called again and was told they would escalate. I won’t be holding my breath. Don’t buy from them!!

S.H.W. is the worst home warranty. I called for service on my dishwasher and paid for the service call,
S.H.W. asked me to pay for parts and labor to fix it. (S.H.W. has stated that the repair was not completed because the remaining balance for parts and labor was not paid.) In his response to my complaint.

S.H.W. needs to stop looking for excuses and fix my dish washer, customer has paid $570 for home warranty service ;

A) Customer is just responsible for the service call fee, which I have paid $750. Parts and label is the responsibility of S.H.W., as I was told when I signed for service.

B) S.H.W. needs to fix or replace my dishwasher, as the company told me before I signed the contract

This company is a rip off. I advised the salesperson JP what I had with my previous home warranty company and he advised I would have the same coverage PLUS roof leakage coverage. I paid UP FRONT for a full year with 2 free months $488! I filed a claim for my icemaker and was told it wasn't covered. I spoke with a representative who refused to connect me with a supervisor then lied and said he would have someone call me back in 30 minutes. Of course no one called me back so I called back 1 1/2 hours later. Got the same runaround about being mislead. She advised I could ADD coverage for my icemaker for another $139 but it wouldn't be applied to this claim. Then I asked for a FULL refund and I was told there is a $75 cancellation fee - which was conveniently not advised during the sales pitch. Of course I asked for a supervisor and this time one called me back but offered NO assistance but an apology. I asked her "so no matter what I say, you are not going to do anything for me to make this right" and her response was "no". She told me the cancellation fee is in the contract. If you don't want to be scammed, do NOT go with this company. They make their money by ripping people off and their customer service is horrible. I have worked in customer service for 30 years and this is the first time I have experienced a company not being willing to do anything to make it right for the customer. They care about the almighty dollar - they could care less about hard working people.

Select Home Warranty, has to be the worst company to deal with. I had issues with my heating system, and they selected a company to do the job and never show as well as the second company. Now we're on the third company and still waiting for someone to diagnose and repair my system. The customer service is in another country and I have a hard time understanding them, when I have an issue. The third company came out to give an estimate and came in less. I called Select Home Warranty about having them come out and repair my heating system and they changed the decision and said they would only cover $150 of the $740 bill. It's been a month and my system still isn't fixed.

This is the worst company I've ever done business with. The customer service is atrocious and they try and nickel and dime at every corner. I don't think I would even sign up again if it was free. i've wasted more hours on the phone with customer service then would ever make this policy worthwhile.

Richard was the kind of salesman that you want. No pressure he listened to my concerns gave me the answers directly and honest no dancing around. I would recommend Richard without hesitation to anyone.

The agent was so helpful and gave me the required info

Jake Hill is a great member of Select Home Warranty. He is extremely helpful and he made sure that the warranty covered every thing I needed! Thank you, Select Home Warranty, for hiring Jack Hill to represent the company and provide the service to all customers.

Great communication and explanation of plans. Worked out great savings.

The sales person was very professional. He did not pressure me to buy anything. He explained the benefits of the program and offered several discounts and how you pay. It was an easy transaction thst took less than 10 minutes over the phone.

The account rep was very knowledgeable about this product. Jeff explained everything so that it was easy to understand

I had a great experience signing up for this service. The customer service rep was professional and thorough but quick. This was not a long phone call where I was being sold more than I wanted. I found the cost to be affordable.

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