SelfDrive Mobility Reviews 839

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 608 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting specific individuals for their excellent service and attentive approach. People found the overall service to be efficient and the user experience smooth, with many appreciating the clear communication and ease of the rental process. However, some customers were dissatisfied with the customer service, mentioning issues with slow response times or difficulties reaching a representative. A few other people also felt that the support was lacking once the initial rental was complete, describing experiences where queries went unanswered.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individuals like Sayed, Adil, and... See more

Service

Clients share positive opinions on service, with many praising the efficiency and professionalism of staff.... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise agents for being helpful,... See more

Response time

Users describe ambiguous interactions with response times. While some customers praise prompt and helpful... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the smooth, easy, and stress-free... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy, quick, sensible approach to rent a car. Sayed presented all of the information transparently with all of the terms and a discount was provided. The deposit rate was 1.5 times higher than the go... See more

Rated 4 out of 5 stars

My first experience with you. The application was great, only i was confused regarding the payment. But I call and Mr Sayed did everything to assist me till the end. 🥰 I will definitely share w... See more

Rated 4 out of 5 stars

Although some calls take a long time to reach to someone but the advisors where really helpful and very respectful and they handled ny provlem very well and tome efficient and the refund was successfu... See more

Rated 5 out of 5 stars

I would like to sincerely thank Sayed for his support throughout my car booking process. He was extremely professional, responsive, and consistently proactive at every stage. He anticipated my nee... See more



Contact info

3.9

Great

TrustScore 4 out of 5

839 reviews

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Replied to 1% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Extremely bad

There is no transparency with this company, they will stole your security deposit and will deduct funds from your credit card without informing you… call centre is very basic they don’t have any information apart from getting backto you and never call back …my advice to you is pay extra money and rent directly with trusted rental global companies …

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Lied about airport office. $1000 but no car?

Lied about having their own desk in the airport. They have no desk in Dubai airport. They are just middle men on WhatsApp with no real offices.

They lied about having a car waiting at the airport. I called and called and messaged. Nothing. Wasted hours. In the end I caught a taxi. When I asked for a refund they said no.

Now they show the booking as cancelled on the app but they kept all the money they charged even the delivery and collection and airport fees and massive deposit. All taken and retained. About $1000 taken by them for nothing.

Watch out if you use them they will do what they want and charge you money for nothing.

No response to complaints.

Don't trust them with your credit card.

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Don't go rental for this company. People be aware

I rent a car this agency already deposit 1000 riyal . I handed over vehicle at same time . Vehicle have some dent repair cost some amount, it will not deduct in my deposit amount they directly detect my bank account without my permission.. Also deposit amount maturity date one month also finished and the 4 day going , still not yet returned before I book that time I posted a positive response that also they advised to post . So people don't take vehicle from these agency . Your money is not guaranteed.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

They advertise cheap and add addtional…

They advertise cheap and add addtional fee.

This is cunniving company that advertise cars at a lower rate and then add fees. When you ask their employees, they will say "they forgot" to inform.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Such a gentleman

Such a gentleman.
Helped me throughout, solved my numerous questions patiently.
People like him makes us trust the process
Give sayed extra incentive

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid them

Avoid them. They deduct money from your credit card for invalid reasons and don’t provide any justification. .

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE SELFDRIVE!!!

DO NOT USE SELFDRIVE!!!! They never return your deposit or make excuses. I been waiting for 2 deposits back. One for close to 2 months and another close to a month. One of them I didnt even get the car!!!!! BEWARE people DO NOT USE this company!!!

January 20, 2026
Unprompted review

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