Sell My Laptop Reviews 

79
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Brilliant service, would recommend. Offered an instant quote via easy to follow website, with the price being higher than any other selling site. Free postage, check and confirmation of valuation was... See more

Rated 2 out of 5 stars

They are very keen to get your laptop but once it is received the service is quite poor. I was offered extra for packaging my own laptop but it was not added to my payment and communicati... See more

Company replied

Rated 5 out of 5 stars

I recently traded my laptop in for cash and opted for postage Option 4, where a box was provided, and the device was picked up directly from my door. The entire process was seamless, and I couldn't f... See more

Rated 5 out of 5 stars

Fast process and got my payment instantly. I did have to email after a week because it was still under inspection but immediately I did, I immediately got a response and got paid.

Company details

  1. Computer and Accessories Store

Written by the company

Sell your device in any condition from anywhere in the UK Get the Best Value for your Laptop & Mac Get a free, no-obligation quote, with free pick-up (or post your laptop yourself using a prepaid label and receive an extra £5 on top of your quote), data destruction certificate, instant payment via PayPal or BACS.


Contact info

4.0

Great

TrustScore 4 out of 5

79 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(79)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I have sent my laptop almost 2 weeks…

I originally gave them 1 star as felt like the lack of response to my calls and emails felt like a scam and I had lost my laptop.

After writing here they did get in touch to let me know they had been busy which is why it had taken so long to respond to me. I get that but more than a week seemed a little stretched.

The original valuation seemed great but due to some faults it was dropped by a third. I appreciate that if it cannot be used etc, however I woulf suggest upgrading the software that takes the quotes to help with being able to put in more details so the quotes would be a closer match to the payout.

I have increased my rating as once communication started things went smoothly. It was the initial lack of communication that led me to not go to 4 stars.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and Efficient Laptop Selling

I recently upgraded to a MacBook and decided to sell my unused laptop. Compared to other websites, this one offered the highest amount for my device, while other platforms provided significantly lower offers. The entire selling process was quick and straightforward. DPD offered me a choice of pickup dates that suited my schedule, and all packing materials were provided at no additional cost.

Throughout the process, I was kept informed and updated via email. After the review of my laptop, payment was processed within just a few hours. Overall, the entire experience was easy and efficient. I highly recommend this company over others due to their superior buying prices, or selling the item through pages such as vinted and eBay where scammers and other problems can arise.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Easy experience

Very easy process to sell any laptop. Postage is all dealt with, you send it off, they check it, then swift payment into bank or PayPal. Personally I'd recommend as you're kept updated every step of the way.
Lovely to know my laptop will get a second life to someone who will love it just as I did.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use and fantastic deal

a day or two business days longer than their stated time to go from them receiving parcel to receiving paymeny but everything is smooth and easy so 100% recommend. 30% return for a 4 year old faulty laptop.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

2nd time I’ve used them

2nd time I’ve used them. Gave the best quote and after inspecting my laptop, on both occasions they gave me slightly more than quoted. I highly recommend Sell My Laptop. I find them honest trustworthy and highly professional as well as competitive. Also very quick to pay out. I will definitely recommend and will use them again.

June 21, 2025
Unprompted review
Rated 1 out of 5 stars

Laptop lost, company don't care

Sent off my laptop. DPD driver was abrupt but that's nothing to do with them- no comms at all several days later, so I chased it up. Company are incredibly uninterested in chasing it up, I have nagged them daily to call DPD, and all they can say is 'I've cc'ed you in to my email with dpd.' They asked me to confirm my laptop colour and the date it was sent, but it's worrying how little urgency they are showing or responsibility about the fact that they sent a courier to collect my device and it has been lost somewhere along the way. Awful experience, use someone else, it's not worth the slightly better price in case something goes wrong. I sent another device elsewhere on the same day and had it paid the following day.

June 11, 2025
Unprompted review
Sell My Laptop logo

Reply from Sell My Laptop

Hello Kerry, I do not think this is us? We are Sell-my-laptop.co.uk I have searched your name and its not come up, also we use Parcel Force for all our collections. Could you have used Sell your laptop ??

Rated 5 out of 5 stars

Great experience

This company will give you the best price for your laptop hands down! Had mine valued at curry’s and other top places to buy tech and they offered way less, great communication and fast payment, recommend 100%!

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

5 x Star experience from start to…

5 x Star experience from start to finish, within just over a week from start to finish I was sent a return box and monies paid into my bank account. I was paid twice as much for my Mac Book Pro as from Apple and John Lewis offers
Great.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Really great from start to finish

Really great from start to finish, they had my laptop picked up by parcel force. So hassle free for me. All I had to do was print a label. Got paid the full amount quoted. 100% recommend. I'll definitely use sell my laptop from now on. 10/10 thanks

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable

Good communication, and they processed and paid for the laptop within a week.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Quick, easy, simple

Had such an easy experience selling my laptop! Very simple and quick process. The price quoted was exactly what I received after the engineer check. Will definitely be using again in the future

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Good price and easy to do

Good price (about £100 more than any other place I could find) decent communication. Multiple easy ways to ship item, and money came in quick after assessment.

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

POOR SERVICE OR CON?

What a poor service offered £ 297 on a 2022 HP laptop, never been used then on inspection 25.97 offered.
Also when put the address on Google maps the address is apparently a hedge?

March 19, 2025
Unprompted review
Sell My Laptop logo

Reply from Sell My Laptop

Well the Con was against us, poor service , well we try our hardest to keep everybody happy and safe. Yet we can not control fraud against us as a company.

This lady offered us a Core i9 13th Gen laptop, she also had us sending a box, and then recollecting the laptop. This costs us £25 before we even purchase the laptop. In the box was an old Celeron laptop which was worthless. We offered £25 for it, when its not really worth anything. We was told to return it immediatley before the weekend at extra cost to us. We told her that we want £20 in costs to return the laptop.

Now we are the bad guys, we have our first 1 star review, which we will just accept.

Online tradings is just as difficult for us, fraud is massive. We get bricks and clothes sent through, trying to pass as laptops.

Every laptop is checked and matched against the quote.

Thank you so much for this lovely review

Rated 5 out of 5 stars

Really easy process

Really easy process, good communication and a fair price despite some faults found.

Much easier than trying to sell it myself

March 6, 2025
Unprompted review

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