SellPhones.co.uk Reviews 

1,322
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its fair pricing and for honoring initial quotes. The service is frequently described as excellent, efficient, and straightforward, making the process easy. Many people highlight the prompt payment, often received the same day or within 24 hours of arrival. Reviewers appreciate exceptional customer service, noting clear communication and helpful, professional interactions. The user experience, from the website to the transaction, is consistently smooth and hassle-free. Many customers express their intention to use the service again due to the reliable experience.

What people talk about most

Payment

Reviewers mention positive feedback about payment, frequently highlighting the speed and efficiency of the... See more

Service

People report positive experiences with service, consistently highlighting its excellence from start to... See more

Price

Reviewers highlight positive aspects of price, often finding that the company offers the best or highest... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

quoted less than some other sites (top offer was £305), however after looking at reviews, other companies appear to drop their offer once they have your device, and charge for returns. SellPhones qu... See more

Rated 5 out of 5 stars

Great experience. After getting messed around by music magpie and unfair knocked down price on perfect condition iPhone 16 pro, I thought I’d try sell phones.co.uk as price seemed good. Sent Phone, re... See more

Rated 5 out of 5 stars

After a very poor experience with Mazuma (Order M9188594), where my iPhone 15 Pro was unfairly undervalued, I sent the exact same phone to sellphones.co.uk. Their service was outstanding from... See more

Rated 5 out of 5 stars

Excellent service from start to finish. I sent my phone on Monday and received full payment on Tuesday, exactly as quoted. There was no attempt to haggle or reduce the price, which was really refres... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

GSMNET Ltd was founded with the goal of helping people get more value for their mobile devices. We believe honest policies and great customer service is the only way to do business. Our team of dedicated employees works hard daily to keep our environment fun and remain productive. All we do is business with people, not websites, our goal is to pay the best price to our customers. We want customers to be happy and make a smart decision when selling their devices. That is our mission every day and we stand by it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,322)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Company

Great service and paid on time. Would highly recommend this Company

September 4, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you for your feedback.
We are pleased to hear you were happy with the service. :)

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

Amazing customer service

I sold my iPhone to this business and they gave me an amazing price for it which I wasn’t expecting . They are very professional and have great customer service skills . I recommend this business if anyone is looking to sell their phone

September 5, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you for sharing your experience.
We hope to see you back soon. :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

I recently sold my mobile phone here

I recently sold my mobile phone here, and the experience was fantastic. They offered the highest price compared to other platforms, and the process was quick and easy. As soon as they received and inspected my phone, I got paid the same day! Their communication was clear throughout, and the service was efficient. Highly recommend if you’re looking for a hassle-free way to sell your phone at a great price.

September 11, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you for your feedback.
We are pleased to hear you were happy with the service. :)

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

Definitely recommend the team

Team was very helpful I am very pleased with their service…. I recommend this. The process was very smooth and they guided me good. They offered the highest price and i got paid instantly

September 10, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you :)

All the best,
SellPhones.co.uk

Rated 1 out of 5 stars

Dishonest

Placed an order to sell my iPhone 15 Pro a day before iPhone16 was announced for £550. Got a call the next day to say a 'glitch' in the system meant they overesimated my phone and can only offer £480 now, or need to cancel the order. They clearly didn't update their prices quick enough and are now cancelling orders after the new iPhone is announced. Avoid these amateurs, there are much better and reputable companies around.

September 10, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your recent order. We strive to offer accurate pricing, and unfortunately, a technical issue affected your quote. This glitch caused an unintended overestimation of your device’s value, and we regret any frustration this may have caused. Our intention is never to mislead or disappoint our customers. The pricing update was part of our efforts to ensure we align with market trends, especially around new product releases.

We understand your frustration and appreciate your patience as we worked to resolve the issue. We value your business and would love the opportunity to make this right. Please feel free to reach out to our customer service team, and we’ll do our best to find a solution that works for you. Thank you for your understanding.

Best Regards,
SellPhones.co.uk

Rated 1 out of 5 stars

Dishonest price estimates

I issued a trade-in order for my phone at a good price, with 14 days to trade it in. That's perfect since the new models were announced. The next day, I get a call telling me that an "error in the system" means I'll actually be given £70 less than was quoted. This is dishonest practice - if you didn't adjust your pricing for when the new models were announced, that's your issue; you should honour the price quoted.

September 9, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Dear Rowan,

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced regarding your trade-in order. We strive to provide accurate and fair pricing, and it’s disappointing to hear that we fell short in this instance.

We understand how important the trade-in value is, especially with the excitement around new model announcements. Please know that we are currently reviewing our processes to prevent such errors from occurring in the future. Your feedback is invaluable in helping us improve our services.

We appreciate your understanding and would like to make this right for you. Please reach out to our customer service team at info@sellphones.co.uk, and we’ll do our best to resolve this situation to your satisfaction.

Thank you again for your feedback, and we hope to serve you better in the future.

Warm regards,
SellPhones.co.uk

Rated 5 out of 5 stars

Best Price for your Phone.

Took a little longer than expected but got the best price for my phone. Kal is very helpful and kept us in the loop with regards to what was happening.

Fully recommend!

September 5, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Kal from sell phones was amazing

Kal from sell phones was amazing. Constant communication all the way through and a company that is trustworthy and doesnt scam you. Honestly could not have asked for a better service! Will be using them again in the future!

August 15, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you for your feedback.
We are pleased to hear you were happy with the service. :)

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

Couldn’t fault the service

Couldn’t fault the service, arrived at 11am today, money received at 7.30pm. Was easily the highest price too. If you have a phone to sell don’t look anywhere else!

August 5, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you for sharing your experience.
We hope to see you back soon. :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Trustworthy and helpful!

Really good service, glad I went w them.

July 18, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Cannot fault

Cannot fault! Absolutely amazing customer service. I have sold previously with more well known companies offering similar services and they, in my opinion, have not matched the overall quality, such as timely payment and customer service. Highly recommend.

July 3, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you for your feedback.
We are pleased to hear you were happy with the service. :)

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

Best place to sell phones

Best place to sell phones. They received withing 24 hours and processed very fast, overall took 48 hours from sending to getting paid, Customer service is fantastic :)

June 20, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you for your feedback.
We are pleased to hear you were happy with the service. :)

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

The company is 100% trustworthy

The company is 100% trustworthy. After receiving my mobile phone, the payment was in my account within a few hours. I received the amount they offered me. They offer the best price. I will use their website more than once. Everything went very quickly and without any problems. Thank you :)

June 19, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you for sharing your experience.
We hope to see you back soon. :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Best price offered & fast payment

Best price offered. Money in the bank account next day.

June 5, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

Thank you for sharing your experience.
We hope to see you back soon. :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

I highly recommend it

I highly recommend it! I received the money the same day. It was very easy to negotiate everything. I will definitely use your service again.

June 3, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience selling them a couple of phones, they paid the next day after receiving the phone and emailed and sent a text once they paid and received the phone. Will definitely be using then again

May 30, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

Thank you for sharing your experience.
We hope to see you back soon. :)

All the best,
SellPhones.co.uk

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