SellPhones.co.uk Reviews 

1,322
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its fair pricing and for honoring initial quotes. The service is frequently described as excellent, efficient, and straightforward, making the process easy. Many people highlight the prompt payment, often received the same day or within 24 hours of arrival. Reviewers appreciate exceptional customer service, noting clear communication and helpful, professional interactions. The user experience, from the website to the transaction, is consistently smooth and hassle-free. Many customers express their intention to use the service again due to the reliable experience.

What people talk about most

Payment

Reviewers mention positive feedback about payment, frequently highlighting the speed and efficiency of the... See more

Service

People report positive experiences with service, consistently highlighting its excellence from start to... See more

Price

Reviewers highlight positive aspects of price, often finding that the company offers the best or highest... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

quoted less than some other sites (top offer was £305), however after looking at reviews, other companies appear to drop their offer once they have your device, and charge for returns. SellPhones qu... See more

Rated 5 out of 5 stars

Great experience. After getting messed around by music magpie and unfair knocked down price on perfect condition iPhone 16 pro, I thought I’d try sell phones.co.uk as price seemed good. Sent Phone, re... See more

Rated 5 out of 5 stars

After a very poor experience with Mazuma (Order M9188594), where my iPhone 15 Pro was unfairly undervalued, I sent the exact same phone to sellphones.co.uk. Their service was outstanding from... See more

Rated 5 out of 5 stars

Excellent service from start to finish. I sent my phone on Monday and received full payment on Tuesday, exactly as quoted. There was no attempt to haggle or reduce the price, which was really refres... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

GSMNET Ltd was founded with the goal of helping people get more value for their mobile devices. We believe honest policies and great customer service is the only way to do business. Our team of dedicated employees works hard daily to keep our environment fun and remain productive. All we do is business with people, not websites, our goal is to pay the best price to our customers. We want customers to be happy and make a smart decision when selling their devices. That is our mission every day and we stand by it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,322)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish, communication was through email text and calls brilliant company to deal with

April 25, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

Thank you for your feedback.
We are pleased to hear you were happy with the service. :)

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

Using SellPhones.co.uk was a pleasure…

Using SellPhones.co.uk was a pleasure from start to finish, a great price agreed before sending, same price paid into my bank account within 30 hours of sending.
Good communication all the way, excellent service.

April 23, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

Thank you for your feedback.
We are pleased to hear you were happy with the service. :)

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

Excellent Company. Highly Recommend

First time using this company. I choose this company as they had the best price quoted online when doing a search to sell my phone. I posted my phone Wednesday by special delivery. They confirmed by Thursday it was received and being processed. I received payment first thing this morning. They paid the full price quoted. I spoke to Kal in customer service before sending it to run through the process. He was very friendly and explained everything. He even called me today to say payment had been made. Easy process, quick payment, excellent overall company. Highly recommend and will be certainly using them again.

April 19, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

Thank you for sharing your experience.
We hope to see you back soon. :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Excellent service

My experience is selling
The best company for sell your phone .
Excellent Customer service very kind and polite .
I recommend.
Thanks

April 10, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you for your feedback.
We are pleased to hear you were happy with the service. :)

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

5/5, very quick payment

I sent my phone by special delivery on Monday afternoon and the quoted amount was in my bank by Tuesday afternoon (actually less than 24 hours). Hugely impressive service and much better prices than all the other places. One point to note - I think the postage label is "tracked 48" and is paid for by sellphpnes (so free for the customer) - but if you use special delivery then it's payable by yourself (which is fair enough I think given the price is much better than all competitors). Anyway I called them to query and they were super helpful and happy to explain. I highly recommend.

March 12, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

Thank you for sharing your experience.
We hope to see you back soon. :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

First class start to end…

Sold my new iPhone 15 pro to these guys,best price offered by a long way and excellent,first class service from start to end.
Quick payment received also.

February 9, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

We are delighted you are happy with our service. :)

Many thanks,
SellPhones.co.uk

Rated 5 out of 5 stars

Simple

Simple. Straight forward. Got paid within 5 days from shipping the phone! Couldn’t recommend anyone else.

February 2, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you for your feedback.
We are pleased to hear you were happy with the service. :)

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

Excellent Service

Excellent Service, fast payment, easy to arrange to send your package, highly recommended x

January 30, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you for your feedback. ;)

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

Absolutely love this company very…

Absolutely love this company very efficient fast payment and above all very professional and helpful staff.
They received my phone on Thursday got paid Friday morning same quote i was given.
Please do not hesitate to send your phone best price and very trustworthy.
Thank you

January 26, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

Thank you for sharing your experience.
We hope to see you back soon. :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

I was a bit sceptical about selling my…

I was a bit sceptical about selling my phone through an online company but I needn't have worried went without a hitch
First class service kept updated all way through would 100% use again and recommend

January 23, 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

Thank you very much for this detailed feedback. We are delighted you are happy with our service. :)

Many thanks,
SellPhones.co.uk

Rated 5 out of 5 stars

Excellent service

Excellent service. Great customer care. Fast payment. Fantastic compared to other similar companies. Highly recommend.

December 20, 2023
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi there,

Thank you for sharing your experience.
We hope to see you back soon. :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Excellent Service

Paid the full amount quoted. I found the service very straightforward. I was kept updated via txt and the online account at every stage. Would definitely use again and highly recommend to others.

December 20, 2023
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

Thank you for your feedback.
We are pleased to hear you were happy with the service. :)

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

No hassel

No hassel straight forward , money in the bank faster than a quick thing going quick

December 13, 2023
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

Thank you :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Paid out quick and at price

Paid out quick and at price
Only issue was with royal mail.taking 7 days tk get parcel to them

December 8, 2023
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi there,

Thank you for sharing your experience.
We hope to see you back soon. :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Best trade in company out there by a mile

I am writing this review as I wait for my payment, I decided to do this before as following a conversation with customer services today, they have once again proved to be the friendliest, most helpful company I have dealt with. Nothing is too much trouble and the communication is fast & precise. No frills, does exactly as they say. I will continue to be a loyal customer of sell phones as every time they exceed expectation. Ignore the bad reviews, you’ll always have someone who’s not happy.

December 5, 2023
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you very much for this detailed feedback. We are delighted you are happy with our service. :)

Many thanks,
SellPhones.co.uk

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I’m always worried about selling phones these days and being marked down due to non existent damage. But I can’t fault this company at all. They paid the full amount quoted and paid the same day as the phone was received. I would absolutely recommend this company and will certainly consider using again should I need to in the future.

November 30, 2023
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

Thank you for your feedback.
We are pleased to hear you were happy with the service. :)

Kind regards,
SellPhones.co.uk

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look