SellPhones.co.uk Reviews 

1,322
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its fair pricing and for honoring initial quotes. The service is frequently described as excellent, efficient, and straightforward, making the process easy. Many people highlight the prompt payment, often received the same day or within 24 hours of arrival. Reviewers appreciate exceptional customer service, noting clear communication and helpful, professional interactions. The user experience, from the website to the transaction, is consistently smooth and hassle-free. Many customers express their intention to use the service again due to the reliable experience.

What people talk about most

Payment

Reviewers mention positive feedback about payment, frequently highlighting the speed and efficiency of the... See more

Service

People report positive experiences with service, consistently highlighting its excellence from start to... See more

Price

Reviewers highlight positive aspects of price, often finding that the company offers the best or highest... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

quoted less than some other sites (top offer was £305), however after looking at reviews, other companies appear to drop their offer once they have your device, and charge for returns. SellPhones qu... See more

Rated 5 out of 5 stars

Great experience. After getting messed around by music magpie and unfair knocked down price on perfect condition iPhone 16 pro, I thought I’d try sell phones.co.uk as price seemed good. Sent Phone, re... See more

Rated 5 out of 5 stars

After a very poor experience with Mazuma (Order M9188594), where my iPhone 15 Pro was unfairly undervalued, I sent the exact same phone to sellphones.co.uk. Their service was outstanding from... See more

Rated 5 out of 5 stars

Excellent service from start to finish. I sent my phone on Monday and received full payment on Tuesday, exactly as quoted. There was no attempt to haggle or reduce the price, which was really refres... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

GSMNET Ltd was founded with the goal of helping people get more value for their mobile devices. We believe honest policies and great customer service is the only way to do business. Our team of dedicated employees works hard daily to keep our environment fun and remain productive. All we do is business with people, not websites, our goal is to pay the best price to our customers. We want customers to be happy and make a smart decision when selling their devices. That is our mission every day and we stand by it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,322)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very efficient and professional…

A very efficient and professional service throughout. I would highly recommend.

March 15, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hello,

Thank you for your positive feedback. :)

Many thanks,
SellPhones.co.uk

Rated 5 out of 5 stars

Superb service fast and helpful

Superb service fast and helpful. Offer best price for the last 2 times I have sold phones after upgrading.

March 3, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hello,

Thank you for your feedback.
We are pleased to hear you were happy with the service and process provided.

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

100% recommend

100% recommend, really nice team, very helpful on the phone, payment made within 24hrs.

March 3, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hi there,

Thank you for sharing your experience.
We hope to see you back soon. :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Excellent customer service

Very quick with excellent communication. Would highly recommend !

February 24, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hello,

Thank you for your positive feedback.

Many thanks,
SellPhones.co.uk

Rated 5 out of 5 stars

Amazing service

Amazing service , also a special mention to Cal who provided excellent customer service. Every step of the way and any inquiries I had he addressed them. I will be telling my friends/family about sellphones.co.uk for the fast, easy, bespoke service I was given.

February 17, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hello,

Thank you so much for leaving us a 5 star review, we really appreciate it. :)

Best wishes,
SellPhones.co.uk

Rated 5 out of 5 stars

Got price that was offered.

I was a bit worried sending the phone after seeing some of the comments on here but they were offering £30 more than any of the other sites so thought I'd risk it as didn't want to sell to some scammer on eBay. They offered £625 for a new iPhone 14. I sent it register mail and it got delivered about 10.30ish and the money was in my account by about 2 I think, when I checked. I did have to send a photo of my ID but that wasn't a big deal really. Id definitely get a price off them again if I was selling another phone.

February 3, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hi,

Thank you for taking the time to leave this review.

Many thanks,
SellPhones.co.uk

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Used a couple of times now. Most recent experience was a little stressful as the money did not arrive as expected on the day it was supposed to but kal the customer service agent went above and beyond to assure me everything would be sorted and kept me upto date with everything going on during the day. I sent the phone off and it was received next day and booked in, the money was due to be received into my bank by 5pm but did not arrive. I rang the next morning at 0830 not realising they weren’t open but kal answered in his way to work and assured me he would look into it as soon as he arrived and would get back to me. He then rang to say the money had been sent but could take up to 24 hours to complete (although usually goes through instant or within a few hours max), I spoke to my bank and the confirmed this. I kept checking throughout the day but nothing arrived. I rang back about 2pm and kal said he would again check with his account department, assuring each time that whatever happens there wouldn’t be a problem and the money would be with me one way or another. Kal rang me back again around 3pm to say there had been an error when sending the money and it had bounced back to them so he confirmed my bank details were correct and then said they would send it out again in there next lot of payments and it should be with me again by 5pm. He said that if it wasn’t, as the next day was the weekend and they weren’t open he would keep his phone on so I could contact him and if there was anymore problems he would escalate it to his manager to try and resolve it. As we were on the phone the payment came through. Again, I could not have asked more from kal, although it was abit stressful due to the amount of money I was waiting for he couldn’t have done anymore to try and resolve it for me and keep me updated and reassured throughout the day. I would def use these guys again.

January 27, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hi there,

Thank you very much for this detailed feedback. We are delighted you are happy with our service. :)

Many thanks,
SellPhones.co.uk

Rated 1 out of 5 stars

Tried to sell 2 phones both IPhone 13…

Tried to sell 2 phones both IPhone 13 Pro’s they low balled for both of them saying one had heavy scratches, when it was barely noticeable never mind heavy. Also said one was damaged as it had a black spot on the camera , upon closer examination when I received the phone back it was some dust which just needed wiping off and was good as new. Pretty shocking company that offered £500 for two very good condition iPhone 13 Pro’s which even had 100% battery life, not better than most out there , unsure why there are so many 5 star reviews. Would stay clear as they are going to waste your time. However they did send my phones back in a timely manner and customer service is decent.

Edit from reply :

Sent them to music magpie with the same condition specified , nothing was wrong with the camera got the full 900 GBP for both phones, all companies that aren't well known and promising to give you a higher price do this and will haggle you.

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

Would reccomend

Process was quite straight foraward. Payment was paid within couple of hours of recieving the phone.

January 19, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hi there,

Thank you for sharing your experience.

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Genuinely brilliant company

Genuinely brilliant company, and brilliant customer service! I would give it 6 stars if I could. Will do business again with yourselves. Highly recommend!

January 16, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hello,

Thank you so much for leaving us a 5 star review, we really appreciate it.

Best wishes,
SellPhones.co.uk

Rated 5 out of 5 stars

Wow! Wish I found this company before!

I needed some extra cash for my bills this month so I thought I would sell my new iPhone 14 Pro Max. I went onto so many sites to check how much I could get for my phone… after 2 days of searching I came across SellPhones.co.uk and I was shocked that they where offering me the best price out of all the sites that I had visited.

I posted my phone on Thursday via Royal Mail Special Next Day delivery. My phone was received just after 1pm on Friday and I was paid at 3:20pm. Honestly I’m so shocked and super pleased with how simple this process was. I wish I had found this company before.

So thankful… I cannot recommend this company enough, the best experience ever!!!

January 13, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hi,

Thank you for your feedback.

We are pleased to hear you were happy with the service and process provided.

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

Genuine customer.. Genuine review

I am a genuine customer and have no affiliation in anyway with sellphones.co.uk therefore my review is totally true to my experience with them. Upon checking the tracking of my parcel, I had confirmation that the delivery was made at 10:10 today (11th January 2023), at 16:01 (less than 6 hours later!!) I received a bank transfer of the exact amount quoted on my original order. To me, that is not only amazing service but very trustworthy so I cannot recommend their service highly enough. I appreciate there are some negative reviews, but it's very evident that's in no way a true reflection of sellphones.co.uk that's a customer whom was dishonest when placing their order and not being truthful when grading their phone. I can now speak with experience and say, if you wish to sell your phone, be 100% with it's condition and you will 100% get the price quoted. Many thanks to sellphones.co.uk.. Your service is 10/10 🙌🏼

January 11, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hi there,

Thank you for sharing your experience.
We hope to see you back soon.

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Best phone company I have used

Best phone company I have used till date. Smooth and super fast transaction. I got exactly what I was quoted within a few hours of them receiving the phone.
Very helpful staff and professional company that obviously cares about their customers. Thankyou

January 9, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hi,

Thank you so much for leaving us a 5 star review, we really appreciate it.

Best wishes,
SellPhones.co.uk

Rated 5 out of 5 stars

AMAZING! 10/10 all the way ...

SOOOOO glad I came across your site when I was searching "where to trade in my phone". From start to finish my experience was so easy and the communication was excellent always keeping me informed via email and text. I spoke to Kal over the phone who was so friendly and gave me great advise he was so helpful I cannot say enough good things about him !The money got paid into my bank account on the same day the phone was received it was super fast. I will 100% be back I won't be googling where to trade in my phone I'll be right back here because o cannot believe how great a service you provide 10/10! Thanks for making my day ☺️

January 5, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hello,

Thank you very much for this detailed feedback. We are delighted you are happy with our service.

Many thanks,
SellPhones.co.uk

Rated 5 out of 5 stars

Excellent service

Used SellPhones twice now and both times the service they give you is 100% top notch , I can’t fault anything with their setup . Both times my phone was received next morning (miracle I know these days with Royal Mail) and payment was sent through by mid afternoon , can’t argue with that.

January 4, 2023
Unprompted review
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Reply from SellPhones.co.uk

Hi there,

Thank you for sharing your experience.

We hope to see you back soon.

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Amazing kal and co they received my…

Amazing kal and co they received my phone about 11am and I was paid by 2pm same day excellent service highly recommended

December 30, 2022
Unprompted review
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Reply from SellPhones.co.uk

Hi,

Thank you for taking the time to leave this review. :)

Many thanks,
SellPhones.co.uk

Rated 5 out of 5 stars

Great price. Fast response. Reliable. Quick payout

Good price. Fast response when I had a query. Fast pay out when phone was recieved. Very happy

December 21, 2022
Unprompted review
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Reply from SellPhones.co.uk

Hi there,

Thank you for your feedback.

We are pleased to hear you were happy with the service and process provided.

Kind regards,
SellPhones.co.uk

Rated 5 out of 5 stars

Amazing and efficient service

Wow, what an amazing and efficient service. Shipped my phone off at 1pm on the Monday and money was in my bank account by 11.30am the following morning. A++. Will defo use again. Great communication too.

December 20, 2022
Unprompted review
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Reply from SellPhones.co.uk

Hi there,

Thank you for sharing your experience.
We hope to see you back soon.

All the best,
SellPhones.co.uk

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