Sellpy Reviews 1,909

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the fast and reliable delivery service, noting that items arrive on time and are well-packaged. Many people appreciate the fair pricing for the quality received, often finding products in good condition or even brand new at reduced costs. The website is generally considered easy to navigate, offering a wide and varied selection of clothes with honest descriptions. However, some customers were not happy with the product descriptions, mentioning that measurements were sometimes inaccurate or that flaws were not clearly visible in the pictures. A few other people also felt that the quality control could be improved, as some items arrived with unexpected damage or were not as described. There were also occasional issues with delivery companies in specific regions, and some found the delivery and return costs to be too high.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and descriptions. While many reviewers... See more

Quality

Consumers find quality to be ambiguous, with some reporting items in perfect condition, well-packed, and as... See more

Price

Reviewers mention ambiguous feedback about price. Many customers appreciate finding good deals and reasonable... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the swift and fast... See more

Website

Customers had ambiguous experiences with the website. Many reviewers praised the site for its good photos,... See more

Based on these reviews

Rated 4 out of 5 stars

The selection is good. Most of the clothes are in good condition. The measurements have sometimes not matched. It would be good if, in addition to the size, the waist measurement was indicated on the... See more

Company replied

Rated 4 out of 5 stars

I like the experience, but there were a few errors, for example I had a pair of slippers that were indicated to be size 29 or 30. They were sise 28. And another pair of slippers who were put in men... See more

Rated 4 out of 5 stars

Everything was except the delivery company in Slovakia which absolutely didn't react for my requests. I ordered the picking up the returned box for Thursday and nobody came to pick it up and I have to... See more

Rated 4 out of 5 stars

The website is simple to navigate, The range of clothes is wide and varied, the price for the most part is ok. The description re the condition of the clothes is very honest. The only thing I can't... See more


Company details

  1. Second Hand Store
  2. Clothing Store
  3. Online Marketplace
  4. Used Clothing Store

Written by the company

Om een betere toekomst te kunnen garanderen, moeten er dingen veranderen. Ons gedrag en onze prioriteiten moeten veranderen om de impact op onze planeet te verminderen. Dit is geen gemakkelijke missie, maar wij gaan de uitdaging aan. Sellpy is ontstaan uit het idee om het voor iedereen makkelijk te maken om circulair te leven. De eenvoudigste manier om de uitstoot te verminderen, is door spullen een langer leven te geven. Daarom is ons doel om tweedehands shoppen zo makkelijk mogelijk en voor iedereen toegankelijk te maken.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 3 out of 5 stars

Better prieces

I like that i can buy my favorite brands. I don't like the quality of photos, the fact that sometimes the itms have defects that are not included în presentations.
The prieces are too big at some itms.

February 3, 2026
Sellpy logo

Reply from Sellpy

Hej,

Thank you for your feedback. We are glad you enjoy finding your favorite brands with us, but we are sorry to hear about the issues with photo quality and unlisted defects.

Regarding our pricing, please note that our prices are set by an algorithm based on sales data of similar items previously sold on our platform. However, sellers always have the option to adjust these prices manually.

If you ever receive an item with a defect that wasn't mentioned in the description, please contact our customer service team. We want to make sure we find a solution for you.

We hope to provide you with a better experience next time!

Your Sellpy-Team

Rated 1 out of 5 stars

The item has never been delivered

The item has never been delivered. The refund process was fine.

February 2, 2026
Sellpy logo

Reply from Sellpy

Hej,

Thank you for your feedback, although we are very sorry to hear that your item was never delivered. This is certainly not the experience we want our customers to have.

We are glad to hear that the refund process worked well for you and that you received your money back without any issues. We are constantly working with our shipping partners to ensure that every parcel reaches its destination safely and quickly.

We hope you will give us another chance in the future to show you that we can do better.

Your Sellpy-Team

Rated 5 out of 5 stars

Item was in amazing condition it felt…

Item was in amazing condition it felt brand new. Delighted.

February 2, 2026
Sellpy logo

Reply from Sellpy

Hej Mary,

Thank you so much for your 5-star review! We are thrilled to hear that you are delighted with your purchase.

It is our goal to give pre-loved items a second life, and we take great pride in our quality checks. Hearing that the item felt brand new to you is the best feedback we could ask for.

We hope you enjoy your new find and look forward to welcoming you back to Sellpy soon!

Your Sellpy-Team

Rated 5 out of 5 stars

Correct

Good prices, fast, correct.

February 2, 2026
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Reply from Sellpy

Hej Alexandra,

Thank you for your 5-star review!

We are very happy to hear that you are satisfied with our prices, the speed of delivery, and the accuracy of your order. Providing a reliable and efficient service is very important to us.

We look forward to seeing you again at Sellpy soon!

Your Sellpy-Team

Rated 1 out of 5 stars

Составление текстов

Составление текстов
The figurines were poorly packed, wrapped only in paper, and one of them was badly damaged — the head broke off from the body.

January 31, 2026
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Reply from Sellpy

Hello! We are very sorry to hear that one of your figurines arrived damaged. This is certainly not the experience we want you to have.

Please register a claim for the damaged item directly through your Sellpy profile so we can help you.

Best regards,
The Sellpy Team 💙

Rated 4 out of 5 stars

Though both the orderes were poor

Though both the orderes were poor, I got my money back after returning it very soon.

January 13, 2026
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Reply from Sellpy

Hej Zsofi,

Thank you for your 4-star review and for sharing your experience with us.

We are very sorry to hear that the items you ordered did not meet your expectations.

However, we are glad that our return and refund process worked smoothly for you. Providing a reliable service, even when things don't go as planned, is very important to us.

We hope you will give us another chance in the future to find something you truly love!

Your Sellpy-Team

Rated 1 out of 5 stars

How can I upload a pic of the shoes…

How can I upload a pic of the shoes that literally fell apart within the first 15 mins of wearing them ?

January 30, 2026
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Reply from Sellpy

Hej,

Thank you for your feedback. We are very sorry to hear that the shoes you received did not meet our quality standards and fell apart so quickly. This should not happen.

Please contact our customer service team directly so we can assist you with a claim for this item. Our team is ready to help you resolve this and will provide instructions on how to submit photos of the damage so we can find a solution for you as soon as possible.

We look forward to hearing from you and making this right.

Your Sellpy-Team

Rated 3 out of 5 stars

The prices are great!

I loved the clothes that fit, the prices were also great. One of the dresses was slightly broken, but nothing a needle and thread can't fix. Couldn't return the items that didn't fit, which is upsetting. The return label didn't work for us in Estonia.

January 19, 2026
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Reply from Sellpy

Hej,

Thank you for your feedback and for your kind words regarding our prices and selection.

We are very sorry to hear that one of your dresses arrived with a defect and that you experienced technical issues with the return label in Estonia. While we appreciate your effort to repair the item yourself, this is not the standard we aim for.

Please contact our customer service team so we can look into the issues with the return label and assist you with your return. We want to ensure that our customers from Estonia have a smooth experience, and we would be happy to help you resolve this.

We look forward to hearing from you.

Your Sellpy-Team

Rated 5 out of 5 stars

Correct,fast refund

January 23, 2026
Sellpy logo

Reply from Sellpy

Hej,

thank you for your 5-star review!

We are glad to hear that everything was handled correctly and that you received your refund quickly. Providing a reliable and efficient service, even when items are returned, is very important to us.

We hope to see you again at Sellpy soon!

Your Sellpy-Team

Rated 5 out of 5 stars

Awesome

Awesome! All the clothes and items were as on photos and the quality description accurate! Very good!

January 14, 2026
Rated 1 out of 5 stars

I ordered a crockpot from Sellpy

I ordered a crockpot from Sellpy. It arrived a week late and I video taped opening the box. The cermaic incert was in multiple pieces. It looked as if the box had been thrown. The packaging material was poor. This is my 1st time using Sellpy and when I just went to request a refund/replacement, I was asked to pay 8,99 Euro. I think not. I did not break the product and I do not think paying to return a broken crockpot is reasonable. I wish I could share the video or photos for you to see. You would be amazed at the amount of damage.

February 17, 2026
Unprompted review
Sellpy logo

Reply from Sellpy

Hej,

Thank you for reaching out and sharing your experience. We are truly sorry to hear that your first order with Sellpy arrived in such a condition. Receiving a broken item is frustrating, and we sincerely apologize for the poor packaging and the delay in delivery.

Regarding the return fee: Please be assured that you do not have to pay for the return or the 8.99 EUR fee if an item arrives damaged. The fee you saw is our standard cost for regular returns, but it does not apply to claims which we confirm.

Since the item is broken, please contact our customer support team directly. You will be able to submit those photos and the video there. Our team will then review the case and help you further.

We want to make this right for you as quickly as possible.

Your Sellpy-Team

Rated 5 out of 5 stars

Excellent

Excellent! Always happy with my orders

January 8, 2026
Sellpy logo

Reply from Sellpy

Hej Laura,

thank you so much for your feedback! We are delighted to hear that you are always happy with your orders.

Knowing that we can consistently meet your expectations is the best motivation for us. We wish you a lot of fun with your items and look forward to your next visit!

Your Sellpy-Team

Rated 5 out of 5 stars

For now it’s all good.

January 21, 2026
Sellpy logo

Reply from Sellpy

Hej Dražen,

thank you for your feedback! We are very happy to hear that everything is going well for you so far.

We’ll do our best to keep it that way and look forward to your future orders!

Your Sellpy-Team

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