Send A Bear Reviews 100

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Dear Send a bear. Thank you for giving me the opportunity to review your product and service. I believe appreciation is fundamental and often gets lost in the hustle and bustle of life. I needed a p... See more

Rated 5 out of 5 stars

Perfect, a very special and sentimental gift for my sister to treasure. Clear voice recording sound when squeezing the teddy. Speedy delivery even when opted for standard. £15 cheaper than build a b... See more

Rated 5 out of 5 stars

I wanted to send a bear internationally and Jon very kindly helped me figure out shipping costs and directed me on how to go about processing my order! The fact that Send A Bear has the option to uplo... See more

Rated 5 out of 5 stars

Super fast delivery which I didn’t expect and was the best surprise just when I needed it. Voice record option has brought me so much comfort after losing my dog 2 months ago had a recording of his br... See more

Company replied

Company details

  1. Gift Shop

Written by the company

Send a stuffed animal anywhere in the UK with free delivery. Personalise your bear and really make them your own. Clothing, scents and sounds available and you can even record your own greeting or upload voicemails or sounds to play inside the bear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

100 reviews

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Rated 5 out of 5 stars

So clever how they have done it I love…

So clever how they have done it I love it I’ll be ordering again.

March 27, 2024
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Reply from Send A Bear

Thanks for your review! We're so pleased you enjoyed using our service - and we're glad you love your bear. We can't wait to see you again!

Rated 5 out of 5 stars

A special bear, super service!

A beautiful bear and such a lovely idea to add the personalised sound/voice recording - makes for a very special gift. Super speedy delivery and fabulous service. Would definitely recommend!

March 18, 2024
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Reply from Send A Bear

We're so pleased you think your bear is beautiful, we do too! Thank you for your kind review, we're pleased you enjoyed the service and the delivery speed. We hope to see you again soon!

Rated 5 out of 5 stars

Quick and easy to use website

Quick and easy to use website
Quality item

March 9, 2024
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Reply from Send A Bear

Thank you for your review! We're so pleased you found our website quick and easy to use - and most importantly, we're glad you think your bear is quality. Hopefully we'll see you again soon!

Rated 5 out of 5 stars

I bought blossom bunny for my friends…

I bought blossom bunny for my friends little girl and from start to finish the service was amazing.
Fast delivery, very cute packaging, lovely hand written note and the bear was very soft.
Will be a returning customer!
Thankyou send a bear

February 11, 2024
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Reply from Send A Bear

Thank you so much for your lovely review, we're so pleased you enjoyed ordering from our website. It's great to hear you enjoyed the delivery speed, packaging and the handwritten note - we can't wait to see you again soon!

Rated 5 out of 5 stars

What an amazing gift

What an amazing gift! So personal and such good quality of sound and feel. My partner loved it. Thank you

February 23, 2024
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Reply from Send A Bear

Thank you for your kind words! We're so pleased you thought our bears are such good quality, and we're pleased your partner loved it too! Hopefully we'll see you again soon!

Rated 5 out of 5 stars

Sad Silent Love but good experience

I love you Asuka. The girl I sent the toy to will never speak to me again but I’ll be forever grateful that this service at least allowed me to send her something, I’ll know a part of me is always with you. I love you princess I’ll never forget you, never.

January 17, 2024
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Reply from Send A Bear

Thank you for your kind review!

Rated 5 out of 5 stars

Over the moon

Loved the bear and quality of sound is fantastic My granddaughter will
Love it xx

January 21, 2024
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Reply from Send A Bear

Thank you so much for your lovely review, we're so pleased you like your bear! We hope your granddaughter loves the bear too!

Rated 5 out of 5 stars

Outstanding!

Excellent! Outstanding- from website browsing to finished order. Communication excellent, great price, beautifully and so carefully packaged. Speedy delivery even with personalisation and voice recording. Cannot fault. Highly recommend.

January 10, 2024
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Reply from Send A Bear

Thank you so much for your lovely feedback! We're so pleased you chose us, and we're so happy you found the website easy to use and you received your order quickly! Thank you!

Rated 5 out of 5 stars

So happy I found this lovely company.

So happy I found this lovely company.
The bear I bought is gorgeous and sound quality of the recoding is great.
The prices are very reasonable and the staff are friendly and helpful. Nothing is too much trouble. Highly recommend A***

January 8, 2024
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Reply from Send A Bear

We're so happy you found us too! Thank you so much for a lovely review!

Rated 5 out of 5 stars

My bear got lost in the post and hadn’t…

My bear got lost in the post and hadn’t arrived but I was in contact with a sales rep who let me know it had been logged lost by Royal Mail, he offered me a refund or for it to be sent by 1pm the next day which I chose - my bear has arrived and the customer support was top tier.

January 2, 2024
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Reply from Send A Bear

We're so sorry your bear got lost in the post, but glad we sorted it in the end! Thank you so much for a lovely review!

Rated 5 out of 5 stars

Very satisfied with my purchase

Very satisfied with my purchase, best lovely and soft, easy to order. Would recommend this company.

December 14, 2023
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Reply from Send A Bear

We're so pleased you like your order and found it easy to order! Thank you so much for a lovely review!

Rated 5 out of 5 stars

Very quick

Very quick, thank you.

December 9, 2023
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Reply from Send A Bear

Thanks so much for your kind review, we're so pleased you chose us!

Rated 5 out of 5 stars

Wonderful!

Wonderful! The bear itself is adorable and the option to add clothing/shoes/pj's is so clever and fun. The gift went down an absolute treat and the voice recording made it even more special. So happy with the speedy delivery and quality of the bear itself and the gift wrapping. Thanks so much!

December 13, 2023
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Reply from Send A Bear

Wow thank you so much for such a lovely review! We're so glad you like your bear and enjoyed the ordering process! We love the voice-recording option too, and it's good to hear the bear arrived quickly and you like the quality. Thank you so much for your order!

Rated 5 out of 5 stars

After losing my nana i got this bear to…

After losing my nana i got this bear to be able to hear her voice everyday. although it makes me cry every time i press it, i love it more than anything in the world.
such a fast turn around too, could not recommend enough.

December 12, 2023
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Reply from Send A Bear

We're so sorry to hear about your nana, what a beautiful idea for a voice-recording. Thank you for your lovely review, and thank you for choosing us!

Rated 4 out of 5 stars

Good and easy customer service

The help with sending out the 2nd Cat due to the issues I had with the first speaker was effortless.

November 29, 2023
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Reply from Send A Bear

We're so sorry to hear you had issues with your first order, but glad we fixed it in the end. Thank you so much for a kind review!

Rated 5 out of 5 stars

Very helpful

Great service, great product, great price.

December 6, 2023
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Reply from Send A Bear

Thank you so much for your lovely review, we're so pleased you enjoyed your order and we're happy you chose us!

Rated 5 out of 5 stars

Love!!

Very simple and easy! The bear is adorable and well made and I ordered the gift box packaging which is lovely! Will order again from them!

November 23, 2023
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Reply from Send A Bear

Thank you so much! We're pleased you found it easy to use our services and so happy you love your bear! We hope to see you again soon!

Rated 3 out of 5 stars

Beautiful bear

Beautiful bear, great quality. Packaging sturdy and protective. Speedy postage. What spoilt the experience somewhat was the handwritten message not being written as submitted. I am 'mummy grandma' to my grandson but this was translated to mummy And grandma also I asked for the bear to be called Charlie but a sticker was put on the box saying 'to Charlie'. Small mistakes that are easily eradicated if more attention is exercised. Obviously, I haven't removed Charlie from his tissue swaddling as he's a christmas present. I am hopeful he will be dressed in the chosen clothing.

November 29, 2023
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Reply from Send A Bear

Hi there, I’m so sorry to hear we’ve accidentally written the word ‘and’ in your gift message. Would you like us to send out a replacement gift message free-of-charge? Please let us know at hello@sendabear.co.uk and we’ll arrange that for you.

Unfortunately the ‘To: Name:’ field is described as a sticker for the outside of the box - so you know who the present is for without opening it - though if you’d like us to send out a replacement sticker with the name ‘Charlie’ without the word ‘To:’ it’s no trouble at all. Please let us know on the above email.

Thank you,
Jon

Rated 5 out of 5 stars

Great!

Fast delivery and great product :)

November 27, 2023
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Reply from Send A Bear

Thank you so much for your kind review, we're pleased our bears and delivery speed impressed.

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