Send Flowers Reviews 

832
•
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, most reviewers were let down by their experience overall. Customers frequently complained about severe delivery delays, missed special occasions, and orders arriving on completely wrong dates. Consumers also noted that the received floral arrangements looked drastically different, poorly assembled, and much smaller than the pictures displayed on the website. Some reviewers were happy with the prompt delivery and beautiful floral arrangements they received for their celebrations. A few other people also noted helpful communication and satisfactory assistance when resolving unexpected problems with their orders. However, many buyers stated they would never purchase from this business again due to these frustrating service failures.

What people talk about most

Product

People report negative experiences with product, expressing deep disappointment over arrangements looking... See more

Delivery service

Users describe negative interactions with delivery service due to missed deadlines, late arrivals, and orders... See more

Order

Clients share negative opinions on order due to widespread issues with late deliveries, unexpected... See more

Refund

Reviewers mention ambiguous feedback about refund experiences, as some consumers faced difficulties,... See more

Quality

Consumers find quality to be a disappointment, reporting that arrangements look awful, arrive wilted or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered flowers for my daughter’s birthday with delivery scheduled for October 9. They never arrived, and SendFlowers.com did not contact me to let me know there was a problem. On October 13,... See more

Rated 1 out of 5 stars

I am beyond disappointed with SendFlowers.com. I paid $63 for what was advertised as a “Christmas Deluxe” arrangement. What arrived was an embarrassingly small bouquet that wouldn’t even be... See more

Rated 1 out of 5 stars

I wish I could rate them a zero. They did not send the flowers on the same day, despite my having paid for same day service. Nor did they deliver them the next day. In fact they didn’t deliver them at... See more

Rated 1 out of 5 stars

I wish I could give negative stars. Worst company ever. I ordered flowers and chocolate. First the web site said would be delivered by Feb 13th. Guess what NOT. The recipient never received the produc... See more


Company details

  1. Flower Market
  2. also in
  3. Florist
  4. Flower Delivery

Information provided by various external sources

Send flowers online with same day delivery service in the United States! Sending flowers today is cheap and affordable. Free delivery and coupons available.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

832 reviews

5-star
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1-star

No history of asking for reviews

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1.5

All reviews

(832)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Birthday flowers arrived a day late.The…

Birthday flowers arrived a day late.The flowers were already wilting. My 2 year old granddaughter could have made a better arrangement. Over 73.00$ for 3 white lilly and 3 half dead white roses. Wish I could leave a NEGATIVE 5 stars.Absolutely horrible company.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

This was by far the worst experience I…

This was by far the worst experience I ever had with any florist in my life. It took all day was lied to several times about time of delivery and when I finally received them the presentation was horrible I really wish I can post the picture of flowers do not recommend

October 30, 2025
Unprompted review
Rated 4 out of 5 stars

My opinion

Imy experiencia I sent to my daugther for her birthdsy the delivery was on time.. to be honest the Flowers not the same but still nice . The size ,color and pink Flowers and details looks nice and its ok to me. 💝

October 23, 2025
Unprompted review
Rated 2 out of 5 stars

I'm extremely disappointed with the…

I'm extremely disappointed with the company sendflowers.com. I placed a delivery order on Saturday. I selected a Monday delivery date. The flowers were never delivered and I did not receive a notification from the flower shop. I ended up messaging their customer service and I did get a response in a timely matter. They apologized and said they would get back to me soon. I didn't get a response back as promised, so I emailed them again letting them know if my flowers were delivered the following day, I was going to ask for a full refund. The email I received notified me that the delivery would be made on Tuesday (a day late). The flowers were delivered on Tuesday but not until 6:45 Tuesday night. I will NEVER order from this place again.

October 19, 2025
Unprompted review
Rated 1 out of 5 stars

These guys are thieves

These guys are thieves, be aware, I spent $400 for a funeral spray, it was so embarrassing seeing my very small spray, less than half size of all other ordinary sprays while I paid $400. I also had a very hard time placing my order, they could not place time of delivery on my order as it was for a service with sensitive timing, but the worst was how little, small and insignificant the spray made was, it was nothing like the picture they are selling. BE AWARE!!

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

If you want to be embarrassed with the…

If you want to be embarrassed with the flower you send to someone, choose sendflowers.com
Their customer service is awful. The flower they deliver is by far similar to the picture they post. Basically, they deceive you and they are money trap. I would give them zero star if I could.
Stay away from this company

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

The flowers were NOT delivered

The flowers were NOT delivered, even though they claim they were delivered. I'm very disappointed and upset. The anniversary was RUINED!!!

Incompetence and unprofessional customer service seems to be the norm these days. Assuming they don't know how to read an address or they are simply lying.

Their service is a TIME SENSITIVE service. Not delivering on a special day can be CATASTROPHIC.

I won't be using their service again!!!!

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

WARNING WARNING WARNING

WARNING WARNING WARNING
Their service is unreliable!!!
They did not deliver the flowers to the recipient, cancelled the ordering and did not even let me know.
Avoid such an embarrassment by not using this company sendflowers, they are too unreliable

September 27, 2025
Unprompted review
Rated 1 out of 5 stars

I would have gave no stars if I could

I would have gave no stars if I could. Ordered flowers for mom birthday dinner today at 4pm please tell me what the hell is this they sent. I ordered blue and white flowers with blue vace and balloon. I got droppy white flowers with 2 purple flowers wth. Like somebody just grabbed these from the backyard out of the cold. I called and they offered me a 24% refund. What are you crazy did I pay 24% for the flowers or 100 dollars. No sir I need the flowers or all my money back. I'll even bring you the flowers back. There is no way im putting that arrangement on the table. I'll go buy fake flowers first. Then he said they can remake and bring them but cant give a time. With that being said im not sure if we will get flowers today or not. Just ruined the table set up. SMH I don't know why people think anything is acceptable do your job right if you cant atleast contact the customer to work it out. If the flowers actually show up I will rewrite the review. They even tried saying the flowers will be delivered tomorrow and if they do I need my money back and yes I will make a big deal about. I'm not rich and I work my ass off for the things I have and buy.

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

Disgusted with this company

Disgusted with this company. Oredered a bouquet with a stuffed animal and chocolates for my friends first baby. It was over 3 days late and not even received. I spoke to the florist who is a small company and she said they will not pay her. She also said the order did not contain the stuffed animal. It is NOT her fault this happened. PAY THE SMALL BUSINESSES YOU WORK WITH!

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

I placed my first order and delivered…

I placed my first order and delivered incomplete, overpriced and charge me extra for delivery, flowers were also not fresh.
Stay away from this website.
But only $10 out of $82 of
Refund issue right away to cover their mistake

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Flowers not delivered

Flowers not delivered.
I purchased flower for my friend after medical operation on 15th Sept, and it was supposed to be delivered on 17th Sept.
Flowers not even delivered on 18th September
No reply from the support team, no refund.
Wasted money.
DO NOT USE!!!!

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 70 dollars worth for a…

I ordered 70 dollars worth for a premium bouquet bc it wouldn’t let me place the order to my area code without spending a minimum of 59.99.
They arrived miniature and don’t even resemble the picture on the website.

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

I'm so disappointed that I used your…

Sendflowers.com...what a scam!!!
I'm so disappointed that I used your service for my family's funeral. What was sent looked nothing like the picture and for the amount that I paid, the quality is appalling. Your company should be ashamed of ruining my special celebration of my loved one! Plus I never received confirmation that they were delivered! Absolutely despicable!

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Leaving my experience as I read reviews after I placed an order and was a bit concerned on how things would pan out. My recipient got her flowers on time and loved them. Everything went perfectly.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered flowers 5 days ago

I ordered flowers 5 days ago. After multiple calls, I was finally given a full refund today and was told the flowers would be delivered today. Two hours later I get an email that they are deleted again for 4 more days!!! What???? This is for a family member that just suffered a stroke. I do not recommend this company at all. In fact they should just shut this company down.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE - DO NOT SHOP SENDFLOWERS.COM. Horrible service. I purchased the biggest bouquet of birthday balloons they had to offer and paid extra for them to be delivered the same day. They did not deliver. Despite me calling customer service twice, not located in the US, advising they must be delivered the same day or would be of no value to me, I was told a message was sent to the local shop, that they would be delivered before 6 pm. At 6:30 pm I called back as still no delivery to be told the shop was already closed at 5 pm and without explanation, the best they could offer me is delivery tomorrow with $10 off. I demanded a refund. This company does not care about their customers. I decided to ignore the many, many poor reviews and take a chance. Huge mistake and because it was so late, I could not purchase birthday balloons elsewhere. They should not be in business. Pay attention to the bad reviews and do not waste your time or money with this unreliable, disgusting company.

August 27, 2025
Unprompted review

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