Send Flowers Reviews 

832
•
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, most reviewers were let down by their experience overall. Customers frequently complained about severe delivery delays, missed special occasions, and orders arriving on completely wrong dates. Consumers also noted that the received floral arrangements looked drastically different, poorly assembled, and much smaller than the pictures displayed on the website. Some reviewers were happy with the prompt delivery and beautiful floral arrangements they received for their celebrations. A few other people also noted helpful communication and satisfactory assistance when resolving unexpected problems with their orders. However, many buyers stated they would never purchase from this business again due to these frustrating service failures.

What people talk about most

Product

People report negative experiences with product, expressing deep disappointment over arrangements looking... See more

Delivery service

Users describe negative interactions with delivery service due to missed deadlines, late arrivals, and orders... See more

Order

Clients share negative opinions on order due to widespread issues with late deliveries, unexpected... See more

Refund

Reviewers mention ambiguous feedback about refund experiences, as some consumers faced difficulties,... See more

Quality

Consumers find quality to be a disappointment, reporting that arrangements look awful, arrive wilted or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered flowers for my daughter’s birthday with delivery scheduled for October 9. They never arrived, and SendFlowers.com did not contact me to let me know there was a problem. On October 13,... See more

Rated 1 out of 5 stars

I am beyond disappointed with SendFlowers.com. I paid $63 for what was advertised as a “Christmas Deluxe” arrangement. What arrived was an embarrassingly small bouquet that wouldn’t even be... See more

Rated 1 out of 5 stars

I wish I could rate them a zero. They did not send the flowers on the same day, despite my having paid for same day service. Nor did they deliver them the next day. In fact they didn’t deliver them at... See more

Rated 1 out of 5 stars

I wish I could give negative stars. Worst company ever. I ordered flowers and chocolate. First the web site said would be delivered by Feb 13th. Guess what NOT. The recipient never received the produc... See more


Company details

  1. Flower Market
  2. also in
  3. Florist
  4. Flower Delivery

Information provided by various external sources

Send flowers online with same day delivery service in the United States! Sending flowers today is cheap and affordable. Free delivery and coupons available.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

832 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(832)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very disappointing

Very disappointing! I placed the order 10 days before my daughter‘s birthday and it didn’t arrive on her birthday and they said it was coming the next day. But it didn’t come till very very late at night after I had to call and inquire. The fruit basket was very disappointing. It didn’t look like the picture online at all and hardly had any fruit in it and was not worth the price I paid! I would not recommend this company!

May 16, 2025
Unprompted review
Rated 4 out of 5 stars

Satisfied

My order had to be rescheduled because the delivery was too late.
However, the flowers were beautiful!

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Got 13 Mother’s Day gift for next day delivery to be sent to my job. All vendors that delivered did a great job. All the flowers were beautiful and held up nicely. Looked exactly like the pictures shown online.

May 8, 2025
Unprompted review
Rated 1 out of 5 stars

Never ordering from here again.

It was super easy to order and I was very hopeful. However, my mom's flowers, which I realized were ordered from their sister site, "From You Flowers," were delivered to the incorrect address and when I called about it, the rep said they delivered it to the address I provided. They did not. Granted this was a UPS issue but customer service blamed me. I had to ask several times for them to be redelivered and they finally agreed.
Then my MIL flowers kept getting delayed from Send Flowers and they kept telling me they would be delivered tomorrow but they kept delaying it. I ended up canceling those because the third delayed delivery date was past Mother's Day.
I found it very hard to hear the customer service person as well and they had a hard time hearing me due to the 100 people around them. There was lots of chatter, the CS rep was hard to hear and understand because it was so loud where they were.
So many issues and I will not order from these people again as it was not worth the effort.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Return buyer

Made many purchases before from SendFlowers and they have never disappointed. Recipients are always thrilled to receive their flowers and they are such beautiful quality!

May 7, 2025
Unprompted review
Rated 1 out of 5 stars

MY ORDER WAS NEVER RECEIVED

MY ORDER WAS NEVER RECEIVED
I WOULD LIKE A REFUND FOR MY PURCHASE THAT WAS NOT DELIVERED. I ORDERED ON 58 TO BE DELIVERD ON 5/10 AND IT WASN'T. I CALLED ON 5/13 AND THEY TOLD ME IT WOULD BE DELIVERED THAT DAY...AGAIN NO DELIVERY. I CALLED AGAIN ON 5/14 AND AGAIN WAS TOLD IT WOULD BE THERE THAT DAY. AS OF TODAY 5/16 MY ORDER HAS NOT BEEN RECEIVED BY PERSON I WAS SENDING IT TO.

May 10, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look