Send Them Balloons Reviews 

807
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most Trustpilot reviewers were unhappy with their experience overall. Many buyers stated that their orders arrived significantly later than scheduled, causing major inconveniences for special celebrations and parties. Furthermore, disappointed consumers complained about receiving deflated balloons and damaged treats poorly arranged inside the delivery boxes. Shoppers also struggled to get assistance, noting that support teams completely failed to reply to messages sent. The minority of people were satisfied with the business, praising fast shipping and secure packaging preserving the items. Some reviewers were happy to find their purchases arrived very punctually with lovely long-lasting and beautiful balloons inside.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers highlight stunning balloons and... See more

Delivery service

Customers had ambiguous experiences with delivery service as opinions were heavily divided. Many reviewers... See more

Order

People report ambiguous experiences with order, as many reviewers highlight successful personalized balloon... See more

Quality

Customers consistently note ambiguous experiences with quality regarding their orders. Many reviewers praised... See more

Customer service

Reviewers express mixed feelings about customer service, as experiences vary significantly between phone and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This could have been a completely different review had they responded to the issue. I bought 16 (number balloons) for my daughters birthday which arrived where one of the numbers wasnt tied down. i ra... See more

Rated 1 out of 5 stars

Ordered my gift in plenty of time for my sister’s 50th Birthday. Requested delivery for on the day. She lives 4 hours from me and we were not meeting up until the Sunday. Her order did not arrive... See more

Rated 1 out of 5 stars

I booked a Saturday delivery (couldn’t book Sunday as actually birthday was on the Monday) so had to book the closest day. The balloons arrived 4 days earlier, when we were away and left on the... See more

Rated 1 out of 5 stars

I ordered a set if 3 balloons for a 60th birthday to take to my husband's party. The main Manchester City balloon was completely deflated on arrival. Now things happen but I emailed the company on 30/... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Huge selection of Birthday Balloons, New Baby Balloons, Congratulation Balloons and Anniversary Balloons all gift wrapped with amazing free gifts.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

807 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(807)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Well priced, delivered as expected and lasted ages. Would definitely use this company again.

September 2, 2019
Unprompted review
Rated 5 out of 5 stars

Great Balloon Bouquet

We were very pleased with the balloon bouquet we ordered for our parents 50th wedding anniversary. Ordering was an easy process and it was very good to be able to track the delivery. We were very surprised by how lovely the free chocolate cake was - thank you! Would definitely use this company again

September 2, 2019
Unprompted review
Rated 5 out of 5 stars

Ordered a bouquet of balloons for my…

Ordered a bouquet of balloons for my grandsons 1st Birthday and they were beautiful I chose an animal theme and I asked for a morning delivery delivered on time perfect will definitely use again price very reasonable . Thankyou Dawn

September 2, 2019
Unprompted review
Rated 1 out of 5 stars

Poor quality

Balloon deflated when I opened it, had a tube to blow into to top up but that didn’t even last half a day! Not worth the money.

September 2, 2019
Unprompted review
Rated 1 out of 5 stars

It was not worth the money at all

It was not worth the money at all. I thought it was a big balloon and the box it came in was as simple as anything . I could have went out to the shops and bought one . Never again i would order again . Not Worth hoe much they charge . An insult .

September 2, 2019
Unprompted review
Rated 5 out of 5 stars

What's not to love about inflated balloons arriving on your doorstep?

It's a wonderful idea and a much better solution than having to go to my local town to then walk through said town with a handfull of crazy helium balloons. Always a pleasure seeing the box being opened by the recipient and the already inflated balloons rise out of it.

The free gifts of cupcakes or doughnuts are delicious tooo and have always arrived in excellent condition.

September 2, 2019
Unprompted review
Rated 4 out of 5 stars

Service was very good

Service was very good, the parcel arrived when expected. Unfortunately, the box was damaged in transit and possibly as a consequence, one of the balloons deflated very quickly.

September 2, 2019
Unprompted review
Rated 3 out of 5 stars

Not quite as advertised

Balloons came on time and I was updated regularly, however not what I wanted. They did not send me the variety of balloons that they advertised, rather only one character balloon and 4 star ones. The picture showed 3 character balloons and 2 star ones.

August 31, 2019
Unprompted review
Rated 4 out of 5 stars

Excellent communication

They sent my balloons, keeping me updated and delivered them to the venue I specified on time. Excellent communication. I was slightly disappointed with the small fudge cake I ordered though. I thought it would taste fresh as it says it is but it tasted very factory-made. My only grumble. Otherwise, thank you :)

August 20, 2019
Unprompted review
Rated 5 out of 5 stars

Ordering was easy and delivery update…

Ordering was easy and delivery update communication was excellent. The balloons were amazing, larger than I expected. I chose the cup cake additional option and they were very light and fresh with plenty, but not to much frosting. Thank you. Excellent gift

July 12, 2019
Unprompted review

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