Exceptional UI and Outstanding Support! I am thoroughly impressed with my experience using Sensa. The user interface is incredibly intuitive, beautifully designed, and a total joy to navigate. It m... See more
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The app does not live up to what's promised, instead they take advantage being a self help-app for people with adhd who tends to be a group of people you can exploit with these kinds of scams and refu... See more
Investing a few minutes each day into reading the articles on Sensa and instituting a bunch of new habits (and insights) has been great. With Sensa, I finally broke free of the pandemic/lockdown leth... See more
Company replied
Another auto-renewal scam victim here. This company’s policies and practices are predatory, to say the least. I have a longstanding practice of noting any subscription end or renewal dates in my calen... See more
Company replied
Company details
About Sensa
Written by the company
Join 75K+ users finding mental balance with Sensa
Sensa is a mental health app that uses Cognitive Behavioral Therapy (CBT) to help improve your mental well-being. We focus on practical CBT strategies backed by research to tackle common issues like:
Through our carefully created CBT content, calming exercises, and self-improvement guides, Sensa empowers you to take charge of your mental well-being and, in turn, your overall life.
Contact info
95 3rd St 2nd Floor, San Francisco, CA 94103, San Francisco, United States
- hello@sensa.health
- sensa.health
2.8
Average
334 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Just started my journey and it’s great
Just started my journey and it’s great! I’ve had lots of app and “systems” before and so far, it’s user friendly, helpful and nonjudgmental. Not overwhelming!
July 19, 2023
Unprompted review
Reply from Sensa
Dear Susan,
Thank you for taking the time to share your positive experience with our Sensa app. We're absolutely thrilled to hear that you've started your journey with us and are finding the app to be user-friendly, helpful, and nonjudgmental.
It's our aim to provide a service that empowers our users, rather than overwhelming them, so your feedback truly means a lot to us. We're dedicated to continually improving and ensuring our app meets the needs of our valued users like yourself.
Remember, our team is always here for you if you need any assistance or have any questions. Please feel free to reach out to us anytime at hello@sensa.health. We wish you the best in your journey and look forward to supporting you along the way.
Warm regards,
Sensa Team
2nd day only
So far, and it is only my 2nd day, Sensa, makes sense. I am enjoying the reminders and task list. Today I tried the de-stress exercise and found it very helpful. I understand that no plan can work if you don't work it, but I feel as if I finally found the one that fits for me.
Thanks so much.
July 15, 2023
Unprompted review
Reply from Sensa
Dear Shari,
Thank you so much for your positive feedback! We're glad to hear that you're finding Sensa beneficial in your journey. Remember, we're here to support you. If you need anything, don't hesitate to reach out to us at hello@sensa.health. Best of luck in your mental health journey!
Best regards,
The Sensa Team
Echoing other reviews: Immensely disappointing
As per other reviews I found the app to be pretty useless for my needs and I ended up not using it within weeks. The company fails to send a reminder that a new subscription charge will be taken. UK law stipulates that there is a 14 day cooling off period with subscriptions but that is clearly not applied in this case as a polite email to customer services within hours
of being charged for another 6 months was flatly refused. Had they been
a bit more accommodating I would not be writing my first ever review on Trustpilot.
July 11, 2023
Unprompted review
Reply from Sensa
We apologize for the disappointment you experienced with our app. We value your feedback and would like to address your concerns. To assist you further, please send us your Sensa account details and any relevant reference to hello@sensa.health. We are committed to resolving this issue and ensuring your satisfaction.
Thank you for bringing this matter to our attention.
Kind regards,
Sensa Team
This app is a crap app
This app is a crap app! Like others stated it was misleading with annual renewal...the app it's self was worthless and I found no use for it only to be charged for a renewal of something I found useless a year later 😑 in which they refused to refund! Do not be fooled by this useless app rip-off!
July 6, 2023
Reply from Sensa
Dear Aaron,
We apologize for the disappointing experience you had with our app. We understand your frustration and would like to address your concerns. Please reach out to our support team at hello@sensa.health so that we can investigate this matter further and assist you accordingly.
Kind regards,
Sensa Team
STAY AWAY!
I agree with the other reviews, this company takes extreme advantage of neurodivergents! Don't fall for it! First there are absolutely zero reminders, so you immediately forget you have it.which is what they want. Then you're signed up for reoccurring charge after 6 months with no easy way to cancel. Then they are a "no refund" policy if you didn't cancel before the reoccurring charge. Scam! Scam! Scam!
July 4, 2023
Reply from Sensa
Thank you for sharing your feedback. We appreciate your perspective and apologize for any disappointment you've experienced. We want to assure you that we take your concerns seriously and have reached out to you directly to discuss and address this issue.
We value your input and are committed to finding a suitable solution that meets your needs. Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Sensa Team
Don't fall for it, fellow neurodivergents
This is what I call taking advantage of target audiences struggling with ADHD. I had high hopes for this one - I should have for €30/month. Turns out the functionalities are as limited as any basic, free routine app. And the lessons you have to read every day ( also not, very ADHD-oriented) are outdated and available on any free website if needed.
July 4, 2023
Unprompted review
Reply from Sensa
Hello,
Thank you for sharing your experience and providing your feedback. We understand your disappointment and frustration. Our aim is to provide a valuable and effective solution for individuals with ADHD, and we apologize if our app did not meet your expectations.
We appreciate your comments regarding the functionalities and lessons provided in the app. We constantly strive to improve and enhance the features we offer to our users, and your feedback will certainly be taken into consideration as we continue to refine our app and its content.
If there's anything specific you'd like to share or discuss further, please feel free to reach out to us at hello@sensa.health. We value your input and would like to understand how we can better cater to the needs of our users.
Thank you for bringing your concerns to our attention, and we apologize for any inconvenience caused.
Warm regards,
Sensa Health Team
Agreement is misleading and signs you…
Agreement is misleading and signs you up for recurring. Did not find app useful at all. I cancelled and they claim I did not do it 48bhours in advance. No notice they just take the oayment
July 3, 2023
Unprompted review
Reply from Sensa
Hi there!
Thank you for sharing your feedback regarding your experience with our app.
We apologize for any confusion or inconvenience caused. We understand that you found the agreement misleading and experienced difficulties with canceling your subscription.
To clarify, we require our customers to inform us about any issues they encounter with the app, so we can address them promptly or provide a full refund. If we don't receive any notification for cancellation, we assume the subscription should continue. However, we understand that this may not have been clear, and we apologize for any confusion caused.
We value your feedback, and we would appreciate it if you could reach out to us at hello@sensa.health. Our team would be more than happy to assist you further and address any concerns or questions you may have.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Warm regards,
Sensa Health Team
Terrible customer service
Terrible customer service, bugs and payment charge without a notification. Looks like a scam. Don’t install
June 26, 2023
Reply from Sensa
Dear Damir,
We apologize for the negative experience you had with our customer service and the issues you encountered. This is not the level of service we strive to provide, and we take your concerns seriously.
We have taken note of your feedback and would like to make things right. We have reached out to you directly to address your concerns and resolve any outstanding issues. We value your satisfaction as a customer and want to ensure a positive experience for you.
Thank you for bringing this to our attention, and we appreciate your patience as we work towards a resolution.
Kind regards,
Sensa Team
It's really to early to give much of a…
It's really to early to give much of a review. The app is easy to navigate. I like the notification but not any over the top cheerleading.
June 23, 2023
Unprompted review
Reply from Sensa
Dear Anna,
Thank you for taking the time to share your initial impressions of Sensa. We appreciate your feedback and understanding that it's still early in your experience with the app.
We're glad to hear that you find Sensa easy to navigate, and we understand your preference for more subtle notifications. Our aim is to provide a supportive environment without being overwhelming.
We wanted to take this opportunity to wish you the best of luck on your journey to better mental health. Remember, we are here to support you every step of the way. If you have any questions or need assistance, please don't hesitate to reach out to us at hello@sensa.health.
Thank you again for your feedback, and we look forward to accompanying you on your mental health journey.
Best regards,
Sensa Team
So far my experience has been positive
So far my experience has been positive. I will definitely update my review if things change. So far, I am very satisfied.
June 17, 2023
Unprompted review
Reply from Sensa
Dear Alessandra,
Thank you for your positive review! We're delighted to hear that your experience with Sensa has been positive so far. We appreciate your satisfaction and look forward to continuing to provide you with a valuable experience. If anything changes or if you have any further feedback, please don't hesitate to let us know. Thank you for your support!
Best regards,
Sensa Team
Time Well Spent
Investing a few minutes each day into reading the articles on Sensa and instituting a bunch of new habits (and insights) has been great. With Sensa, I finally broke free of the pandemic/lockdown lethargy. The articles helped me understand myself and ADHD more. Checking in day by day helped me shift things is that my life again feels productive and good. My only complaint is that there is just a month's worth of content. Regardless of which plan you choose, you can't simply go back and review lessons after the month, so why do they offer the other plans?
June 10, 2023
Unprompted review
Reply from Sensa
Dear Michael,
Thank you for sharing your positive experience with Sensa! We're thrilled to hear that our articles and habits have made a positive impact on your life. Breaking free from pandemic/lockdown lethargy is a significant achievement, and we're glad to have been part of your journey. If you have any further insights or questions, please feel free to reach out to us. Wishing you continued productivity and well-being. Thank you again for your support. Sensa Team.
I would argue that this is a scam
I would argue that this is a scam. The content is very, very light and highly repetitive. There is limited to no value, and cancelling is a challenge. Buyer beware!
June 8, 2023
Unprompted review
Reply from Sensa
Dear Scott,
We're sorry to hear that you feel this way. Our goal is to provide meaningful content and a positive experience. We understand your concerns and value your feedback. Please contact us at hello@sensa.health, so we can address your specific issues and find a resolution. We appreciate your input. Thank you. Sensa Team.
Renewed with no warning, no refund. Do business at your own risk.
Edit - July 2023: After several exchanges, I finally secured a refund. Despite this, I still faced overdraft fees because of the charge. Ultimately, I cannot in good conscience recommend a company that insists on using unauthorized auto-renewals. This practice is unacceptable.
06/23/23 - Like a number of others, I've experienced the auto-renewal with no prior warning. Reputable companies don't do this to customers. In my case, it also happened to cost me an overdraft charge, which added insult to injury when they told me I couldn't cancel and get a refund. Do business with these people at your own risk, and don't forget to unsubscribe a month or so after you sign up. My guess is they'll be all over you in plenty of time to renew then.
June 3, 2023
Unprompted review
Reply from Sensa
Dear Dave,
We apologize for the inconvenience you experienced with the auto-renewal and the lack of warning. We understand your frustration, and we're sorry for any overdraft charges you incurred as a result.
We strive to improve our communication and notification processes to ensure a more transparent experience for our customers. We regret that we did not meet your expectations in this regard.
Regarding the refund, we apologize for any misunderstanding. Our support team would like to investigate your specific situation and work towards a satisfactory resolution. Please reach out to us at hello@sensa.health with your account details so that we can assist you further.
We appreciate your feedback and want to ensure that you receive the assistance you need.
Sincerely,
Sensa Health Team
Sensa is great
Sensa is great. I love learning about my condition and knowing I'm not alone with it. It's also nice to have so many activites to help with it.
June 3, 2023
Unprompted review
Reply from Sensa
Dear Kathleen,
Thank you for your positive feedback! We're thrilled to hear that you find Sensa great and that it has been helpful for you in learning about your condition. We're glad to provide a supportive community and a variety of activities to assist you. Your satisfaction means a lot to us!
Thank you for being a valued member of our community.
Best regards,
Sensa HealthTeam
Scam -- Do not use
Scam -- Do not use.
This company engages in fraudulent advertising and business practices. They do not send subscription auto-renewal reminders and engage in deceptive, bait-and-switch pricing in their online advertisements. Their app is barely functional and, even when it works, mostly useless. They take advantage of people in vulnerable mental states. It's shameful. Avoid at all costs
May 25, 2023
Unprompted review
Reply from Sensa
Dear Dylan,
We apologize for the negative experience you've had with our company. We take your feedback seriously and want to address your concerns. Please contact us at hello@sensa.health so we can further assist you and work towards a resolution.
Thank you for sharing your experience. We appreciate your feedback and look forward to resolving any outstanding issues.
Sincerely,
Sensa Health Team
No notice of payment due
Be warned that it was my experience they do not make it clear you are signing up for a subscription and they did not provide me any notice before they charged me when the subscription renews. Their policy is no refunds. I was able to work out a solution to my complaint after several emails with their customer service.
May 21, 2023
Unprompted review
Reply from Sensa
Dear Elizabeth,
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and we are truly sorry for any inconvenience you have encountered regarding the renewal of your subscription.
We understand how important it is to keep our customers informed about any upcoming payments or renewals, and we sincerely apologize if this was not adequately communicated to you. Your satisfaction is our top priority, and we deeply regret any confusion or frustration caused by this oversight.
To address your concerns and find a suitable solution, we kindly request that you reach out to our dedicated support team at hello@sensa.health. They will carefully review your case and work towards a resolution, including discussing the possibility of a refund.
Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to make things right for you. Please don't hesitate to contact our support team at hello@sensa.health, and they will be ready to assist you.
Warm regards,
Sensa Health Team
No warning -- unethical
I don't actually recall ever signing up for service, as I have a great therapist and don't suffer any of the problems they list. But then 6 months later, without a warning of ANY KIND a renewal came in through my paypal.
I asked to have the service canceled, but they said once the renewal starts there's no refund. Think that is unethical not to give a renewal notice.
----UPDATE----
SENSA HEALTH responded here with an apology inviting me to recontact them. I did just that, both by email and to their Facebook page, and over a week later they offered me a 50% refund inviting me to use their services over the next year. I have no interest in their services or I wouldn't want a refund. When people have to resort to these tactics, you have to question their service.
May 22, 2023
Unprompted review
Reply from Sensa
Dear Thea,
We apologize for the lack of communication regarding the renewal and any inconvenience it may have caused. We understand your frustration and concerns about the renewal process. Please contact our support team at hello@sensa.health so that we can address your specific situation and assist you accordingly. Your feedback is valuable to us, and we appreciate you bringing this to our attention.
Kind regards,
Sensa Health Team
Do not sign up foe this app the auto…
Do not sign up foe this app the auto renewal is a scam. I didn't use the app much and was not informed before the autorenwwal took place and am customer support refuses to refund.
May 24, 2023
Unprompted review
Reply from Sensa
Dear Maria,
We apologize for any inconvenience caused by the auto-renewal and the lack of information provided. We understand your frustration and would like to assist you further. Please contact our support team at hello@sensa.health so that we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
Kind regards,
Sensa Health Team
Nowhere does it say that you only have…
Nowhere does it say that you only have 28 days of content.I paid for 6 months so now what am I supposed to do? There are other subjects so why can't I choose one of those? Why doesn't it just automatically let you do that? I have reached out to support so we will see what happens.
May 25, 2023
Unprompted review
Reply from Sensa
Dear Victoria,
Thank you for taking the time to share your feedback with us. We appreciate your input and would like to address your concerns regarding the content availability and plan options in the Sensa app.
We apologize for any confusion regarding the content duration. With the latest app update, we have introduced an expanded library of content that allows users to access a wider range of subjects. To access this content, please follow these steps:
1. Open the app (with latest update) and navigate to the "My Plan" section.
2. Click on the "Change Plan" option.
3. You will then be presented with a selection of available subjects to choose from.
We understand your frustration and acknowledge that our previous communication may not have been as clear as we intended. We apologize for any inconvenience this may have caused.
You can also contact our dedicated support team directly at hello@sensa.health if you need any immediate assistance.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Best regards,
Sensa Health Team
Sensa = Shady Business Practices
I signed up for the "best value" six month program. I didn't find it helpful. It was actually tedious. I stopped using it and forgot about it. They autocharged me for renewal without notification and won't refund because I didn't cancel before the autorenewal. SHADY BUSINESS PRACTICES.
May 22, 2023
Unprompted review
Reply from Sensa
Thank you for taking the time to provide us with your feedback regarding your experience with our Sensa app. We appreciate your honesty and apologize for any inconvenience you may have encountered with our auto-renewal process. We value our customers' feedback as it helps us improve our services and ensure a better user experience.
We understand that you signed up for the six-month program and did not find it helpful. We apologize if our app did not meet your expectations and if you found it tedious to use. Our goal is to provide a valuable and engaging experience for all our users, and we regret that we fell short in your case.
Regarding the auto-renewal, we understand that you were automatically charged without prior notification. We apologize for any confusion or frustration this may have caused. It is important for us to be transparent about our renewal process, and we will take your feedback into consideration to improve our communication with customers in the future.
If you have any further questions or would like to discuss this matter further, please feel free to reach out to our customer support team at hello@sensa.health. Our dedicated team is here to assist you and ensure your satisfaction.
Best regards,
Sensa Health Team
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