Sensée Reviews 62

Worked for company for a year. Sadly left as one team leader I felt was slightly a bully, he was not even my TL, but kept getting involved. He had me in tears a couple of times. They are saying I went AWOL, not quite true, I sent am email and got nothing back. Also trying to say I got an AWOl on one day and another the next, also not true I got two on same day. I see lots slating the company, but if it takes you 30 min to get into systems, yr not doing job right. You DO get paid for over runs, or let TL know and normally get to take whole break. And it's called journey to work, no you dont commute, but there is a process to getting work ready for yr shift. As for micro management, if you were in office eyes would be on you all day, so it is only polite to let them know when you are stepping away from your computer for a private break. Please don't let all the bad reviews stop you from applying. I am sad I left, and wished I had delt with this differently.

I recently applied to this company to work as a home based customer service advisor, i was invited to do the assessments but then I didn't hear back from the company. I recently received an email saying in not so many words, thanks but no thanks even though I have 5 years experience of call centre work. I will not be applying to this company again .

You have to buy your own equipment, they don't pay for training and worst of all, they take over your house, they know what you are looking at. They take control of YOUR pc. Be very careful.

*** Update..yes I did work for you, I don't base reviews on others,bi find out for myself, so I know what you do. Don't try to pretend you don't do these things. One year! Some people can't shell out hundreds and wait a year! ***

So I happily applied for a role with Sensee Homeworking having worked from home successfully with my local council of recent times, they failed to respond to my tests that I did for them, I sent personal documentation I.e Passport etc.

I phoned today to check the application progress only to be told they hadn't looked at it and I would here back today? 5 minutes later they phoned back to ask if I had a dedicated room for an office, I replied its open plan lounge with office space only to be told I wouldn't be taken further in application process, that's a new one, discrimination on living arrangements.

I think folks I've had a lucky escape from what seems a poor company to work for or an inbetween company.

Oh well such is life....Happy days

Up The VILLA

Glorified call centre, Expected to work the hours that best suit the company not yourself. Pay is abysmal & i should have seen the red flags when they talked about the company being like “one big family”. Systems are outdated & slow, training is the biggest load of nonsense. Don’t bother wasting your time with the company, unless any of this sounds appealing to you.

I applied for a role with Sensee for the third time in about 5 years. I got to the second stage of the application and am certain that my 10 years of customer service experience as well as my several years worth of administration, data entry, data analytics, HR and payroll experience should have sufficed however they have rejected a clearly very qualified person again with not much explanation as to why.
The hiring process doesn't make much sense to me because I tend to get jobs very easily. When I asked for feedback in the past, I have received absolutely no response so I do not expect a response this time either. Very disappointing and confusing as to why this has happened again.

Do not order from sensee! Return you have to pay for yourself is fully expensive. My delivery took a long time and because it took me I wanted to cancel it which was no longer possible because it was on the way. Now I wanted to send it back because the delivery took me too long and I found the ordered shoes cheaper elsewhere do not respond to a compromise for a free return or price moderation! Before they always answered ne but because the package arrived, it doesn't really matter now. I will never order here again and warn everyone against it.

I wanted to reduce my carbon footprint and gain more work life balance. Sensée have given me a remote culture that I love and new work friends all around the UK and NI. Working from home is not for everyone, but it surely is for me! Thank you Sensée!

I love working for Sensee, the training is extensive and the managers/TLs are so supportive! You are never alone, you need to work hard but you harvest what you sow as they advertise roles internally first. Fully remote, is a call center job, team and culture are great. Couldn't recommend more!

The worst of the worst. Just don't work here, save yourself the stress and find another job.

First of all you need to be logged into their systems 30mins before your shift starts (which is unpaid).

Before you even start with them you need to fit their description of a suitable working room, which is either a completely separate office if you have a family/partner, or a sit in your bedroom all day if you live alone, because living rooms aren't allowed at all.

You will have your PC monitored during ANY Sensee working hours, including your time off, even though we have secure remote worker applications for when we are on shift.

You need to buy a lot of equipment and pay for DBS etc before you can actually start. The pay is also not worth the back to back calls, rude customers and stress.

Training was good however the woman conducting this was very slow at times and would not stop saying 'umm' and 'err' constantly which was highly irritating to listen to (it was every other word).

Sensée HEAVILY micro manages every millisecond you are at work and its like working in a prison with someone breathing down your neck. This is in addition to the strict and frankly rude quality assessors who mark your calls.

There were instances of Teams video call meetings, with multiple managers listening where you had to share your screen and audio & have the session recorded, while you were taking live calls for around a hour to watch and listen to everything we were doing and see how quickly we are doing it. This was apparently to see how they can get us to all improve our call times. It was beyond uncomfortable and completely unnecessary.

As mentioned, they monitor absolutely every millisecond you are working in each status (available, busy, complaint etc), as we are not trusted to just do our jobs.

Several team members stats were shared to the whole account without their permission on multiple occasions by managers, to shame the ones who had been using the busy status for too long (even though this is used for any customer work you cannot fit in to the call wrap time), and was a completely unacceptable bully tactic.

There is an expectation that we have to work over our breaks and even completely miss these if a call goes over - which is not legal once we have worked a certain amount of hours. You also have to take any calls that come up even 10 seconds before the end of your shift. Sensee does not care about this because you get paid for any time you are logged into genesys and see it as overtime.

Hours booking is a complete joke. With a 35 hour contract you can and likely will still end up working 6 days a week, unless you want back to back calls everyday from 9-7pm.

There are heavily monitored bathroom breaks that we needed to announce on livedesk by putting 'QBP' (quick personal break) like small children, which are then timed. Good luck if you have IBS.

My manager was an absolute wolf in sheep's clothing. Really acted the part of the sweet & innocent motherly woman which people fall for hook, line and sinker. Initially she was very kind, supportive and nice, but would have excessively long one to ones where you basically had to tell her your life story and everything that had been going on (probably for gossip).
After a few months her 'nice' persona gradually started slipping and she would be so incredibly rude, unhelpful and incompetent on livedesk. If she made a mistake regarding you or your hours, and you brought it up, she would gaslight or try to twist the situation to fit her narrative (even if there was literal written evidence to the contrary) which was so bizarre and uncomfortable. If you also didn't answer her replies immediately or within a minute she would put banners across the screen demanding a response, even if you were busy on the phone with a customer, which was utterly obnoxious.

Ended up having to put in a complaint as after a specific 121 with her (she was so irritated that I wouldn't tell her every detail of my life and answered her questions simply) that she made a completely fabricated allegation that I had been rude, short and basically miserable towards customers, as well as saying she would be monitoring me closely going forward to 'make sure it doesn't happen again'. AKA do what I want in future, or I'll make it difficult for you. She made snide comments about how 'some people just can't multi task' as I apparently should have been writing call notes, sending emails, talking to the customer & replying on livedesk simultaneously, which is impossible. After finding the specific call she was talking about, it was the exact opposite of what she claimed. She had made this up to get back at me for not sharing every detail of my life with her in a 121. Bully tactic.

Left as I knew she would continue to behave like this and make it difficult for me if I didn't do exactly what she wanted/said. There was more to add, but there is a character limit on here so can't.

I worked for Sensee for just under one year. There is a lot of pressure to meet KPI targets. I felt like I was being bullied by management and eventually they sacked me I worked really hard even if you a back from break a second late does not go down very well. With this job you have to be the managers favourite or they will get rid of you. I was in my previous job 12 years and never thought there was such ruthless companies operating totally messed me up but now I have a permanent job with normal people and I’m happy with the direction of my career.

Got offered 4 different jobs. BUT they want a criminal back ground check that you pay for a full credit check that leaves footprints and 5 years of payslips and if u don't have that 5 years of bank statements AND they want you to buy a 2nd monitor

Amazing onboarding, very welcoming, clear and organised, kind, friendly, supportive, approachable trainers and team leaders, training is between both sensee and the client, we use the client's own software systems, all very secure and even though you work from home, you're not isolated, you are supported. Many opportunities for career progression. Choose own hours, part time or full time your choice. Highly recommend.

With zero exaggeration, Sensee has quickly become one of my favourite employers to work for. Ever.

Working from home was a daunting thought. Will I feel alone? Who can I talk to if I have an issue? What if the role just didn’t suit me? The list went on.. Within my first week those fears quickly disappeared. I found myself in a team of supportive individuals who made me realise that just because I’m working from home doesn’t mean the job should be lonely - far from it! I’m able to catch up with colleagues via messaging systems, anything from helping with work queries to “What did you do this weekend?”. And there’s great career progression too. As someone who didn’t have a clue what they wanted from life, Sensee has made me realise that there is a role out there for everyone, and they’re supporting me every step of the way!

It wasn’t just the social aspect that was a worry. I, like many other people, suffer from mental health issues. Sensee provided all the support I needed before I had even completed my first day. They offer a 24/7 free helpline which has proved to be absolutely invaluable to myself. But to top everything off, it was incredibly important that I worked for a company which prides itself on diversity, and Sensee does just that. They have provided a welcoming, safe and positive workspace and I can’t thank them enough.

I joined Sensee at the back end of last year and has been the best decision I made. My initial thought working from home with flexible hours... must be too good to be true, but it has truly been exactly as advertised which works perfect for me around having a young child. Everyone in the business is very approachable, welcoming and kind. There is so much going on within the business it is a very exciting time to join.

Worked here since November. I finished training on the 11th January and I was working 48h per week, although I asked for a 40h contract and I was working past 48h per week most of the time because I was working through my breaks & past my shift end time.

They let me go because of "call avoidance". Apparently on multiple days, there was a few hours straight where I was call avoiding and hanging up on customers the second I answered. When I asked for evidence of me doing this. I was told that it wasn't something they could provide. This is ridiculous!!! If I am to proceed to a court of law for unfair dismissal, that evidence is something they MUST provide, so asking for a copy of or myself should not be a problem.

Furthermore, I brought my mental health to my team leaders attention and ever since that day where I said I felt overworked and stressed, I have been treated unfairly. I contacted my TL (team leader) multiple times asking for help and asked for more training and I was completely ignored all day with no response or help. I was getting marked down by the Quality Assurance team for being "non-compliant" and the area on which I failed on was the area I was asking for more training on - I was also told during my probationary review that I should have gone onto the training material outside of my work hours to learn it rather than waiting for a time slot to learn it during work. I'm sorry, but they should allocate time for an agent to learn and expand their knowledge DURING work hours, not expect them to do it in their own time (which I barely got) whilst not getting paid for it.

I even called in sick due to having a breakdown after working for almost 20 days with NO days off.

They had a motto during training where they said that one of their key focuses is that "home life is more important than work life" - I would really like to know how they put that into affect because it surely didn't feel like it... Especially after being asked to attend a meeting when I had approved holiday on that day & was told it was compulsory.

No one communicates with each other and no one cares about your mental health. I am honestly surprised on how they are rated a good company. It's appalling and should be ashamed of themselves.

Conclusion: If you want to work from home, you're better off to still look around for other places as this is not what you want to be doing. What you get told in the interview, what you get told in training and what you actually do are 3 completely different things. STAY AWAY FROM THIS AWFUL COMPANY!!!

Hard work is appreciated, an employer that really values their employees. Fantastic support network and great ethos of everybody looking after each other.

I joined sensee over a year ago, and can honestly say it is a pleasure to work for such a future forward, company. A truly ethical company with sustainability and corporate social responsibility at the heart. Truly professional and delivering amazing results for its customers and clients alike. Its a pleasure to be part of the team.