Senshi Japan Reviews 324

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Ordered two heavy metal skipping ropes, and received 2 cheap plastic ones. Have sent at least 4 emails to two different email addresses and no response and no telephone number to chase it. Website s... See more

Rated 1 out of 5 stars

Ordered the same item once from Amazon once directly from Senshi’s website. The Amazon order was not delivered and did not even reach the delivery carrier and on my second attempt ordering directly... See more

Rated 4 out of 5 stars

4ft outdoor punch bag. Arrived swiftly with email update and tracking. It is as described to look at. Had a pretty rubbish mounting bracket, nothing like the photo with wood screws and rawl plugs,... See more

Rated 5 out of 5 stars

Good item; quick delivery. Leg weights exactly what I wanted: 5 kg but made up of 10x 500 gran weights slotted into pockets so that the weight is adjustable. Secure velcro fastening strip which pass... See more

2.5

Poor

TrustScore 2.5 out of 5

324 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible customer service

Its been a month now since they have accepted the return request for a faulty product but still hasn't arranged the return and now ignoring all the messages.

June 25, 2023
Unprompted review
Rated 1 out of 5 stars

Awful website

Awful website - Order came with missing parts and was packaged like trash. Contacted customer service for a refund and got no response after 9 days I had to contact again only for a response telling me to send a photo, which makes no sense as I was returning for missing parts.
The homepage states easy returns if unhappy with purchase which is a lie.
I have contacted customer service again and still have had no response another 7 days later.
There are other websites that sell better quality versions of the products out there and have good customer services.
Avoid!!!

April 16, 2023

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