Senshi Japan Reviews 322

Awful customer service!! Would NEVER buy from them again. Would not solve the issue AND took 3-4 days to answer emails etc

Great product, great price, rapid turnaround.

Order cancelled and refunded by company without explanation. When queried, no response provided.

Great product and they got it to the UK so quickly.

I ordered a punch bag with frame for my sons birthday on the 4th June I received the punch bag but not the frame, I have emailed several times and all they say is it will get sorted I’ve since asked for a refund as it’s been more than 2 months and I have not had a reply! I advise not to buy form this site it’s shocking customer service

I ordered a punch bag and skipping rope for my son. Skipping rope didn’t arrive and I have emailed them a number of times and they have replied once saying they would send it out to me. It never arrived and they have continued to ignore further emails I’ve sent.

Good products.
Easy to intall
Good value

Can you send me the speedball please then I might increase my score? I have emailed about this.

Everything as expected

Great experience, purchased off them on Amazon as well as their website. I asked if they could put both packages together for delivery for my son's birthday and they went ahead and sent it the next day! They were kind enough to wrap it up so that he didn't know what it was which was a major bonus.

Thank you so much Senshi, you've looked after me and I'll make sure to get my fitness equipment from you again

Ordered a free standing punch bag and it came the next day, couldn't be happier! Thx guys

Frustrated and perhaps fraudulent?

I placed an order on 20 July and after 3 chase up emails I am no further forward in being provided with a delivery date.

Their website prides themselves on prompt deliveries and good customer service but they have not demonstrated either quality with me.

I have even suggested that they may be operating a fraudulent operation but even that hasn't prompted an explanation of what is happening.

9/8/23
After trustpilot posted this review I had an email
Saying a refund is on the way.
No explanation or apology.

I will advise if it arrives

The product is good. Easy to put together and maintain. Communication was very good. The only issue was with a fraudulent e-mail disguised as the courier Evri.

Really good overall. Great communication with customer services and a great product. Speedy delivery too. Would use them again.

Brilliant! I got this for my son, he’s approaching the age where he can become frustrated (pre hormonal I think) and this is going to be fantastic to keep him frustration free and fit!

Non existent customer service! My item was supposedly shipped a week and a half ago yet is still showing as "With Sender" on the tracking. When I emailed to ask if it had gone missing I received no response whatsoever. I emailed again, still nothing. I contacted them via Facebook, nothing again. I will have to claim my money back via my bank!

Delivery was not as promised had to wait another 5 days till it actually arrived and even then it had been delivered at 6:30pm also there team do not reply quick enough wrote an email got a reply 2 days later and to make it worse my order didn’t even come with clear instructions just a picture and quantity of bolt’s included. Will not be ordering again.

I bought some Olympic rings from you. Just gone out o my gym to hang them and the straps with the measurements on them are different lengths. Put them down to no 14 and one is three inches shorter than the other. It’s very helpful having the measurements on them but not when one is wrong!!

Have not received the items. It has been nearly 15 days. I emailed them and no teply. This website is a scam