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Sensum Scents Reviews 

416
•
TrustScore 4.5 out of 5

4.5

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting the visually appealing and sophisticated diffusers, along with their fabulous and amazing scents. Many consumers also appreciate the consistent quality of the items and the excellent service received. People often mention the fast and well-packaged delivery, making their overall purchasing experience very positive. However, some customers also noted issues with their orders, including receiving incorrect items, missing parts, or orders not being received at all. A few other people also felt that some diffusers developed faults like peeling coatings or leaking, and in some cases, reported difficulty getting a response from customer service regarding these problems.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the amazing scents,... See more

Quality

People report positive experiences with product quality, particularly praising the amazing scents and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and fast delivery... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as missing items, incorrect... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and promptness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... See more

Rated 5 out of 5 stars

Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... See more

Rated 5 out of 5 stars

I had a slight issue with my order, the way Robert has resolved my issues within this order is amazing. The excellent service provided from themselves & customer care is why I would purchase again... See more

Rated 5 out of 5 stars

I ordered two 1000ml and received two 500ml. Robert from Sensum quickly rectified this for me, sending out the right size, thank you, I really appreciate the effort you went too, happy to shop with se... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

Bring the scents of nature to your home with Sensum Scents.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

416 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(416)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Best reed diffusers

Fast delivery, really well packaged and the scents are to die for! Best home reed diffusers I’ve ever smelt. I have Spa for my bathrooms, Persian Spice (signature scent) for living room and African sunset for my hall. All are fabulous.

July 18, 2025
Rated 5 out of 5 stars

Great service

Amazing service and luxurious scent!
I ordered the African Sunset collection – the 500ml reed diffuser refill (amazing value!), the 150ml diffuser, and the room spray. Delivery was impressively quick and customer service was excellent throughout. The scent is absolutely luxurious – a beautiful blend of sweet, powdery citrus, fresh green notes, and earthy richness, with a touch of patchouli that adds a relaxed, sensuous finish. Highly recommended!

June 30, 2025
Rated 1 out of 5 stars

Disappointed

I am disappointed with the diffusers. I already know that the cents are beautiful because I previously purchased the room sprays which were very good so I wasn’t prepared for the diffuser not to work. I have placed these diffusers around my home, i have adjusted their positions, given them a shake, added more reeds and turned the reeds daily. Nothing works. They have not fragranced the room and I cannot smell them at all. I love the cents and I am so disappointed that they don’t work. They are in a lovely bottle so look attractive in the room.

June 23, 2025

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