Sensum Scents Reviews 

416
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting the visually appealing and sophisticated diffusers, along with their fabulous and amazing scents. Many consumers also appreciate the consistent quality of the items and the excellent service received. People often mention the fast and well-packaged delivery, making their overall purchasing experience very positive. However, some customers also noted issues with their orders, including receiving incorrect items, missing parts, or orders not being received at all. A few other people also felt that some diffusers developed faults like peeling coatings or leaking, and in some cases, reported difficulty getting a response from customer service regarding these problems.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the amazing scents,... See more

Quality

People report positive experiences with product quality, particularly praising the amazing scents and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and fast delivery... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as missing items, incorrect... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and promptness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... See more

Rated 5 out of 5 stars

Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... See more

Rated 5 out of 5 stars

I had a slight issue with my order, the way Robert has resolved my issues within this order is amazing. The excellent service provided from themselves & customer care is why I would purchase again... See more

Rated 5 out of 5 stars

I ordered two 1000ml and received two 500ml. Robert from Sensum quickly rectified this for me, sending out the right size, thank you, I really appreciate the effort you went too, happy to shop with se... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Bring the scents of nature to your home with Sensum Scents.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

416 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(416)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing scents and service

Incredibly quick delivery and as usual awesome scents. I ordered a couple of new ones this time and they are just incredible…this is the only company where I have loved every single one of their scents..and I consider myself a bit picky when it comes to home fragrance 😂

April 11, 2025
Rated 5 out of 5 stars

By making a fantastic product.......

By making a fantastic product.......
Tried lots of different companies including Molten Brown.....which I might add are super....but Sensum are hard to beat.
Been buying the Persian Spice 30ml
Concentrated Oil for years......you just cannot get a better fragrance.

April 4, 2025
Rated 1 out of 5 stars

Sensum-The Designer Rooms. False advertising.

The Company SENSUM & The Designer Rooms has sent out E-Mails advertising Diffusers etc for Mothers Day deals. Only limited time offers per day. They come through on The Designer Rooms E-Mails too. good offers but misleading delivery info. States orders over £60 free delivery and says as you progress you are eligible for free delivery. Then at checkout they slap on a £14.99 delivery charge that you cannot amend or de-select ? Tried to order but wont pay £14.99 for delivery when offer stated it was free over £60.00.

March 22, 2025
Unprompted review
Sensum Scents logo

Reply from Sensum Scents

Hi Mikey,

So sorry to see that you had issues on our site. Sounds like a web error but we are happy to refund delivery charges if you send over your order number?

Many thanks,
Carly

Rated 3 out of 5 stars

Overpriced and don’t last.

The scents are lovely but in my opinion, the Sensum brand is totally overpriced. My diffuser has stopped working after about two years. Considering it was nearly £80, I’m disappointed. Won’t be buying another one and hopefully a cheaper one will last just as long. It’s made of cheap plastic.

March 7, 2025
Unprompted review
Sensum Scents logo

Reply from Sensum Scents

Hi Liz, thank you for your review. Sensum Scents has been going for years and has thousands of loyal customers, so we are sorry that you feel this way and we're sorry that Sensum did not meet your expectations. Have a great day.

Rated 5 out of 5 stars

Excellent customer service

I had a problem with sensum around a month after purchase. Contacted customer care team staff member Robert was quick to fix the problem. Excellent customer service and products!

February 17, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Care

I cannot understand how this company has received so many good reviews when I cannot even get a reply to three emails and two Facebook messages.
I received one reply saying my email had gone into their spam account and they would get back to me, they didn't. The question is, if they can take time to reply with a story like "your email is in our spam" why not just reply to my email and sort the issue? It is not that difficult. I have been a customer of this company for many years and also have recommended them to friends and family and have given them a fair amount of business. I am very disappointed in their lack of customer service. Why do businesses these days think it is alright to take money from a customer and then never bother to care, reply or try and assist with a problem afterwards. Disappointing and time for me to move on. I would not be happy to recommend them or give them any more business.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Having emailed Sensum the full experience from start to finish was so smooth & professional, I had a problem with my diffuser & Robert quickly rectified the problem by sending me a replacement diffuser I’m so very grateful for the understanding & kindness from Sensum really appreciate your help Robert thank you once again to the Sensum team

February 6, 2025
Rated 5 out of 5 stars

Abysmal website

I’ve given 5 stars because I absolutely love the actual product However your website is abysmal When I was trying to make my order it kept crashing I must have tried to make the order about 10 times before I was successful

January 9, 2025
Sensum Scents logo

Reply from Sensum Scents

Hi Martha,

Thank you for your 5-star review and your kind words about our product! We’re thrilled you love it.

We’re really sorry about the website issues you faced. We’re working hard to improve it and appreciate your patience.

Thanks again for your support!

Rated 5 out of 5 stars

Always easy to purchase

Always easy to purchase. Simply great scents,

January 6, 2025
Sensum Scents logo

Reply from Sensum Scents

Hi Jeanette,

Thank you for your wonderful review! We’re thrilled to hear you find it easy to shop with us and love our scents.

We look forward to seeing your name again soon!

Rated 5 out of 5 stars

This is absolutely top class

This is absolutely top class. From packaging to the style of the bottles and the scent. If you want something that is stylish and that looks glamorous then this is exactly what you are looking.. Might seem a bit pricey for a reed diffuser but it is worth every single penny .. it carries the ‘WOW’ factor

January 6, 2025
Sensum Scents logo

Reply from Sensum Scents

Hi Susan,

Thank you so much for your glowing review! We’re delighted to hear you love everything from the packaging and bottle design to the scent—it’s wonderful to know our products bring that ‘WOW’ factor you’re looking for.

We truly appreciate your kind words and are thrilled that you find our reed diffusers worth every penny. Your support means the world to us!

Rated 5 out of 5 stars

Reed diffusers every scent 🩷

Have all the scents they are all amazing..gave a couple away as gifts to friends and they loved them..will definitely be buying more glad a tried them now as a wasn’t sure as a didn’t know what they would smell like..well definitely wasn’t disappointed glad a got them now

January 6, 2025
Sensum Scents logo

Reply from Sensum Scents

Hi Ange,

Thank you so much for your lovely review! We’re thrilled to hear you love all the scents and that your friends enjoyed them as gifts too. It’s wonderful to know we exceeded your expectations—you’ve made our day!

We look forward to your next order and truly appreciate your support.

Rated 5 out of 5 stars

Signature scent is amazing 😍my whole…

Signature scent is amazing 😍my whole house smells of it love love love it thank u Sensum

January 6, 2025
Sensum Scents logo

Reply from Sensum Scents

Hi Lorraine,

Thank you for your amazing review! We’re so happy you love our Signature Scent, Persian Spice—it’s wonderful to hear your whole house smells of it 😍.

We truly appreciate your support.

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