Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... See more
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Review summary
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Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... See more
I had a slight issue with my order, the way Robert has resolved my issues within this order is amazing. The excellent service provided from themselves & customer care is why I would purchase again... See more
I ordered two 1000ml and received two 500ml. Robert from Sensum quickly rectified this for me, sending out the right size, thank you, I really appreciate the effort you went too, happy to shop with se... See more
Company replied
Company details
Written by the company
Bring the scents of nature to your home with Sensum Scents.
Contact info
United Kingdom
- sales@sensumscents.com
- sensumscents.com
4.5
Excellent
416 reviews
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Replied to 50% of negative reviews
Typically replies within 2 weeks
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Very quick delivery…
January 6, 2025
Reply from Sensum Scents
Hi Helen,
Thank you for your review! We’re delighted to hear you were happy with our quick delivery.
We hope to see you ordering again soon.
Great company products are amazing and…
Great company products are amazing and they deliver promptly. Will recommend to all family and friends. 5*****
December 30, 2024
Reply from Sensum Scents
Hi Nicola,
Thank you for your fantastic review and 5 stars! We’re so pleased to hear you love our products and service. Your recommendation means the world to us!
We look forward to your next order.
Reply from Sensum Scents
Hi Karen,
Thank you for your 5-star review! We’re so glad you were happy with the fast and perfect delivery.
We look forward to serving you order again soon!
Cannot recommend enough
Before I start I know I’m going to sound as though I work for SS but I don’t …. I’m a nurse and I first discovered SS during Covid when they donated loads of diffusers to the hospitals for us to place in our wellness rooms. Since then I am a very regular purchaser of all things Sensum Scents.
I cannot recommend Sensum Scents enough. I have several diffusers and the oils are my absolute go to for making my house smell incredible - African Sunset, Indian Summer and Brazilian Nights are my favourite although I love them all so you cannot go wrong with any scent you choose.
I have recently bought the reed diffusers which are amazing, they come in a very luxurious box and are packaged beautifully and make perfect gifts as well as a treat for yourself. I have several of the 500ml reed diffusers which are perfect for my small home, I also have several 150ml reed diffusers which are perfect for placing on shelves. The reed diffusers come in my above named fave scents - plus Clear Water which is gorgeous and fresh, almost like a fabric conditioner scent, Signature scent which is Persian spice and Spa….. I have all of them except Spa.
SS have recently released new colours of the diffusers and Taupe is one of the colours, this is one of my favourite colours and goes well with the aesthetic of my home, so I purchased two, it’s gorgeous, honestly it’s a beautiful shiny colour, I love it. The diffusers hold 500ml of water and can be timed to be on for 3 different lengths, there is a changing light or you can have it on a set colour. If I fill up my diffuser it lasts the entire day and a few drops of oil goes everywhere in my home.
Customer service is amazing, it has always been Robert I have dealt with and sometimes there’s a delay in responding but I think it’s because of how busy they are, but I’ve had replies from Robert out with normal office hours. Any queries I’ve had have been dealt with and any problems I’ve had have been resolved well. I see the odd person complain about SS and I genuinely think that these are professional moaners because I have never ever had any problem with customer service and have found that they go above and beyond.
I buy everyone something from SS now, diffusers and now the reed diffusers, I’m like Oprah this year, you get a diffuser, you get a diffuser, you get a diffuser…..
Please do not think twice about purchasing anything from here, it’s well worth it and there is a reward system too which builds up points to get money off or free delivery etc. Sensum Scents products are suitable for everyone …. My brother loved mine so I’ve got him one for Christmas.
Just to add ….. The scent from the reed diffusers is beautiful, I have only got two of them on display just now which are clear water upstairs and Indian summer downstairs …. Out of those two I have found clear water to be the strongest, I’ve yet to compare the others I have.
What I also love about Sensum scents is that I’m supporting a local business, I would call it a small business but I don’t know how correct I am in saying that.
To summarise - I cannot recommend Sensum Scents enough ….. the products …. The customer service and the communication are perfect.
December 12, 2024
Unprompted review
Reply from Sensum Scents
Wow! What a lovely review. Thank you so much for your continuous support - it means the world to our family run business!
Thanks,
Carly x
Reply from Sensum Scents
Thank you! So glad you are happy with our products and service.
As always very quick del& wouldn’tz…
As always very quick deliver & wouldn’t use anything else now my house smells amazing especially when I use the Spa oil
November 29, 2024
Reply from Sensum Scents
Thank you for your 5 star review - we are so glad you are happy with our products and service!
Carly x
Thank you Robert!!
I wanted to exchange a product due to changing my mind. Robert really went above and beyond with his customer service. Thank you!
December 4, 2024
Unprompted review
Reply from Sensum Scents
Thank you so much for your lovely review! So glad Robert could assist you. :-)
Bought 2 of the spa diffusers
Bought 2 of the spa diffusers. Sadly they have zero smell in smallish bedrooms
November 12, 2024
Reply from Sensum Scents
Hi Sandra,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear you didn’t experience the scent as expected with our spa diffusers. We strive to ensure all our customers are delighted with their purchases, and it’s disappointing to learn this wasn’t the case for you.
Had we known about your concerns via our customer care team, we would have been more than happy to discuss the issue and offer a solution. We sell thousands of these diffusers, and this is the first time we’ve received feedback like this, so we’d love to investigate further. Please feel free to reach out to us directly so we can assist you.
10/10
Products are amazing, had a slight issue with delivery but Robert sorted everything out promptly and effectively. Will absolutely return.
December 3, 2024
Unprompted review
Reply from Sensum Scents
Thank you so much for your 5 star review! So glad Robert was able to sort your issue and you are happy with our service and products. 🥰
Reed Didfusers…
Information on the Sensum website about the reed diffusers are accurate + they’re well packaged & fast delivery 🚚
November 19, 2024
Reply from Sensum Scents
Thank you so much for your 5 star review!
Excellent products and service
November 29, 2024
Reply from Sensum Scents
Thank you for your 5 star review! So glad you are happy with the products and service provided.
Carly
So easy to get what I wanted
So easy to get what I wanted, and was delivered really quickly
November 28, 2024
Reply from Sensum Scents
Thank you so much for your 5 star review! We are so glad you are happy with our products and the service provided.
Thanks,
Carly
Reply from Sensum Scents
Thanks so much for your 5 star review!
Robert has been amazing dealing with…
Robert has been amazing dealing with me.
Thankyou!!
November 29, 2024
Unprompted review
Reply from Sensum Scents
Thank you so much for your lovely review! So glad Robert was able to provide excellent service.
Order was packed brilliant,lovely…
Order was packed brilliant,lovely presentation and delivery really quick,loving order
November 18, 2024
Reply from Sensum Scents
Thanks for your review!
So glad you are happy with your order.
Team Sensum x
Reply from Sensum Scents
Thank you so much for your 5 star review! So glad you love our fragrances.
Delivered very quick problem with the…
Delivered very quick problem with the bottle broken probably down to the delivery company but replaced very quick lovely the new sent smells amazing will definitely use this company again
November 18, 2024
Reply from Sensum Scents
Hi Tracy,
Thank you very much for your 5* review, we really appreciate it! so glad you are happy with the products and the service provided!
Reply from Sensum Scents
Thanks for your 5 star review! It really means alot to our small business ⭐⭐⭐⭐⭐
Reply from Sensum Scents
Thank you for your 5 star review! ⭐⭐⭐⭐⭐
We are so glad you are happy with our products and the service provided.
Good price quick dispatch all good
November 12, 2024
Reply from Sensum Scents
Thank you for your 5 star review! ⭐⭐⭐⭐⭐
We are so glad you are happy with our products and the service provided.
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