Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... See more
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Review summary
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Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... See more
I had a slight issue with my order, the way Robert has resolved my issues within this order is amazing. The excellent service provided from themselves & customer care is why I would purchase again... See more
I ordered two 1000ml and received two 500ml. Robert from Sensum quickly rectified this for me, sending out the right size, thank you, I really appreciate the effort you went too, happy to shop with se... See more
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Company details
Written by the company
Bring the scents of nature to your home with Sensum Scents.
Contact info
United Kingdom
- sales@sensumscents.com
- sensumscents.com
4.5
Excellent
416 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Absolutely gorgeous.
Absolutely gorgeous.. will definitely be buying again .. even the packaging is lovely.. quick delivery too 😍
September 17, 2024
Unprompted review
Robert who arranged a replacement made…
Robert who arranged a replacement made things so easy very pleasant and helpful
September 5, 2024
Gorgeous
This is my second diffuser- harvested many but none match this one.
Well worth paying a bit extra for.
The oils smell Devine too
Highly recommend
September 3, 2024
Excellent
Package went missing emailed and replied quickly sending new package out really responsive customer services
Scents beautiful and last in room couldn’t be happier
September 5, 2024
Customer Service
Excellent Customer Service from Robert, very quick at responding to my email.
Best scents i have smelt
July 30, 2024
Lovely diffusers, fragrance oils are gorgeous and customer service outstanding
Having previously admired the diffusers I finally took the plunge and purchased two diffusers and oils during a recent promotion. The diffusers are lovely and even when not in use look very decorative. The fragrance oils smell gorgeous and leave your home smelling divine and I'm looking forward to trying some of the other scents available. There was an error made with my order (easy mistake that anyone could make and not a big deal) but on contacting customer services this was rectified and dealt with quickly and I can honestly say I have never received such great customer service from a company before and would have no doubts in recommending Sensum Scents to anyone.
July 16, 2024
Unprompted review
Excellent customer service
Got the wrong scents sent but customer service were excellent and resolved this very quickly
July 2, 2024
Absolutely first class customer…
Absolutely first class customer service. Very responsive and immediately replaced my sensum diffuser after finding a fault with it. Thank you
July 9, 2024
Stunning diffuser
Stunning diffuser, amazing scents, reasonably priced and swift delivery - this is my third diffuser now; the best I’ve had and far better than other well known brands. Highly recommend for style, variety of scents and great value for money.
July 2, 2024
Quick delivery amazing scents
July 2, 2024
Incredible Customer Service
Incredible Customer Service. My diffuser developed a fault and the store it was purchased from - The Designer Rooms, Kilmarnock - were extremely unhelpful and rude as it was 6 weeks over the 12 month guarantee.
Contacted Robert at Sensum directly and he was incredibly helpful and understanding, resulting in him kindly sending me a new unit.
Outstanding Customer Service.
Thank you very much Robert - wish all retailers had your high standard of Customer Service. Thanks again Heather
July 8, 2024
Unprompted review
Shocking
Shocking - reached out to them on email and all social media platforms and received no response...still waiting
April 1, 2024
Unprompted review
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