Usually good delivery. The biggest problem I have to being able to buy anything re foundation, concealer, bronzer online. The colour matches are just always off. Having said that I went to the Se... See more
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Used Evri as a delivery service so you may as well had used a catapult. Box was left outside in view of the public in the rain with no attempt made to knock on the front door or ring the bell. Luckily... See more
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The products are great and everything was perfect until the parcel got to Israel!!! Here the DHL shipping which is usually excellent in my experience, but this delivery fell short. On one occasion,... See more
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My order hasn't arrived after more than a week and I haven't been notified of what will be done about it, until I have taken steps to try and find out for myself.
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Company details
About SEPHORA UK
Written by the company
We believe that beauty thrives in diversity and discovery.
Our purpose is to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.
JOIN MYSEPHORA - 15% OFF FIRST ORDER
DISCOVER NEW & TRENDING AT SEPHORA UK
SHOP MAKEUP
SHOP FRAGRANCE
SHOP HAIRCARE
SHOP SKINCARE
BEAUTY GIFTS & SETS
CUSTOMER SERVICE
Discover Beauty, Your Way
Whether you’re just starting your beauty journey or looking to elevate your routine, Sephora UK brings together everything you need in one place. From exclusive offers to expert-led inspiration, each step is designed to help you explore and express every side of yourself.
Start by joining MYSEPHORA to get 15% off your first order with a code 'LOYALTY15' and unlock even more benefits as you shop. You can personalise the experience by selecting your two favourite brands to receive 10% off, plus enjoy free delivery across all loyalty tiers with no minimum spend! Unboxing has never felt better.
Explore by category with ease. From refreshing your makeup bag to upgrading your skincare results or searching for a signature scent, you’ll find expertly selected products from the brands you love. Stay ahead of the curve with New & Trending, where viral favourites and must-have launches can be found at Sephora - first.
Shopping for someone else or treating yourself? Our Gifts & Sets make it simple, with ready-made selections for all occasions. Top gift-giver status incoming…
And whenever you need a little extra support, our Customer Service team is here to help, so you can shop with confidence, every time.
Contact info
Sephora Suite 1 3rd Floor, 11-12 St.James's Square, SW1Y 4LB, London, United Kingdom
- care@sephora.co.uk
- sephora.co.uk
2.8
Average
4K reviews
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Received used £96 item right before my wedding – stressful experience
I ordered a £96 palette for my wedding weekend, but it arrived damaged and visibly used, complete with fingerprints on the shades. When I reached out to customer service urgently, I was told I had to mail the item back first before a replacement could be sent—an impossible request given my wedding deadline.
The initial chat support was dismissive and unhelpful, leaving me without my planned wedding makeup and causing an immense amount of unnecessary stress during an already busy week.
While I appreciate that the refund was eventually issued, the customer service process was stressful, slow, and completely lacked empathy for a time-sensitive issue. I expected much better service from Sephora.
October 21, 2026
Unprompted review
Reply from SEPHORA UK
I’m sorry for the inconvenience and for the stress caused during such an important time. I can confirm that your refund has been issued to your original payment method. We understand that this is not the service you were expecting. Please feel free to contact us at care@sephora.co.uk if you require any further assistance. We apologise for the inconvenience caused.
Kind regards,
Sephora Customer Care Team
Fast delivery great products
October 12, 2026
The products are great the shipping in my country can improve
The products are great and everything was perfect until the parcel got to Israel!!! Here the DHL shipping which is usually excellent in my experience, but this delivery fell short. On one occasion, I was told it would arrive that day, but it did not. On another, the tracking stated I was not home, although I was home and had authorized delivery to the electrical cabinet. After I contacted customer service, it arrived the next day, and I was satisfied with the resolution.
October 13, 2026
Reply from SEPHORA UK
Hi Noa,
Thank you for sharing your feedback about order 1018033472. I’m sorry that the delivery was delayed and that the tracking information incorrectly stated you were not home, despite your delivery instructions.
I’m pleased to hear that the parcel arrived the following day and that you were satisfied with the resolution. We appreciate you highlighting this experience, and apologise for the inconvenience caused.
I bought an item but still have not…
I bought an item but still have not received for more than a week
October 14, 2026
Reply from SEPHORA UK
Hi Yan,
I’m sorry your order hasn’t arrived yet.
Our team have gotten in touch via email regarding your order, please refer to this correspondence.
Kind Regards
Sephora UK Customer Care
❤️❤️❤️❤️The”beautytopia” to go to for feel…
❤️❤️❤️❤️The”beautytopia” to go to for feel amazing shopping therapy - it works every time - ❤️❤️❤️❤️❤️🎉🎉🎉💋💋💋💋# Sephora collection adventure calendars are a must have or as a gift 🎁 🎁.
October 19, 2026
Delivery experience was awfull
Delivery experience was awfull! Evri left package at another address .i had tobpersonallybinvestigate where is the adress from the delivery confirmation picture. Also package box was was verry damaged so contents barely escaped unharmed
October 19, 2026
Reply from SEPHORA UK
Hi Johnny,
Thank you for your feedback.
I’m sorry to hear about your delivery experience and that your parcel was left at another address. I’m glad the contents appear to have arrived safely, but we’d like to review the condition of the packaging and the delivery issue.
Our team will be in touch shortly via email.
Kind Regards
Sephora UK Customer Care
I didn’t get my order and icant cancel…
I didn’t get my order and icant cancel it and according to dhl it didnt shipped yed or shipped and lost some where i dont know no one give answers
October 12, 2026
Reply from SEPHORA UK
Hi Sabreen,
Thank you for your feedback.
I’m sorry your order has not arrived and that DHL’s tracking information is unclear.
Our team are currently investigating this and will be in touch with a resolution.
Kind Regards,
Sephora UK Customer Care
Trustworthy Seller. Positive Review
delivery came on time and product (Urban Decay waterline eyeliner pencil) was undamaged and brand new. I created an account to shop here again in the future for more products
October 10, 2026
I wont be using sephora anymore you…
I wont be using sephora anymore you didnt read my email and responded with a different answer to what i was asking so im all good i no longer need sephora
October 12, 2026
Reply from SEPHORA UK
Hi Aaron,
I’m sorry that your previous email wasn’t understood and that you received an answer to a different question.
We will be happy to look into the query for you. Our team will be in touch shortly.
Kind Regards
Sephora UK Customer Care
Sephora make up
Quick delivery happy with products a make up pallette and charlotte tilbry miscara
October 12, 2026
Perfect experience
Easy purchase, delivery fast, product great, just what it was meant to be, happy wife
October 19, 2026
I'm becoming increasingly disappointed…
I'm becoming increasingly disappointed with Sephora UK. First, the ongoing issues with promotions and free gifts, and now even the free samples have disappeared. I've spent a considerable amount of money with Sephora to reach Gold status, expecting better rewards and benefits, but instead, it feels like you're taking more and more away. What's the point of being a loyal Gold member if there are barely any benefits left? You're seriously making me reconsider shopping with Sephora altogether.
October 23, 2026
Unprompted review
Reply from SEPHORA UK
Hi Marzena,
Thank you for sharing your feedback. We are sorry to hear how disappointed you’ve become with your recent Sephora experiences, especially after investing in your Gold status.
Gold members continue to receive the Bronze and Silver benefits, including access to the relevant rewards catalogue, as well as free Premier next-day delivery on eligible mainland UK orders placed before the 6pm cut-off (subject to excluded areas and periods when the service may be unavailable) and invitations to special events.
Unfortunately the Complimentary Samples service has been discontinued temporarily.
We will update our website when this will be available again.
Apologies for the inconvenience caused.
Kind Regards,
Sephora UK Customer Care
My order has not arrived
My order has not arrived , it is 4 days late, no update the online customer service form will not allow me to submit.
Customer services number not working.
October 23, 2026
Unprompted review
Reply from SEPHORA UK
Hi
We are sorry to hear you have not received your order.
We can confirm our team will be in touch shortly.
Should you have issues with our contact form please do reach out to our email care@sephora.co.uk
Kind Regards,
Sephora UK Customer Care
Great service
October 19, 2026
Reply from SEPHORA UK
Hi,
Thank you for your feedback.
We’re very sorry to hear that you’ve been unable to get a response and apologise for the frustration caused.
We can confirm a replacement has been issued for the order and additional confirmation should be with you shortly
Kind regards,
Sephora UK Customer Care
Tarnia really helped me with my issue
Tarnia really helped me with my issue. Thank you so much Tarnia🫶
October 23, 2026
Unprompted review
I made order on 11.10.26 and I still…
I made order on 11.10.26 and I still haven’t received my parcel, and unfortunately, I haven’t received a response to my previous emails.
Could you please look into this matter and let me know when I can expect my delivery?
Thank you for your help. I look forward to hearing from you.
October 11, 2026
Unprompted review
Reply from SEPHORA UK
Hi Sylwia,
Thank you for getting in touch, and I’m sorry your order has not arrived.
Our team will be in touch regarding your requested resolution.
Kind regards
Sephora UK Customer Care
I orderes a printable voucher to be…
I orderes a printable voucher to be delivered by e mail last saturday 17th October, it is now Friday 23rd October and i have received nothing. I cannot get to you through customer care either
October 17, 2026
Reply from SEPHORA UK
Hello,
Thank you for taking the time to leave us feedback, and we are very sorry to hear that you have had difficulty getting in touch with our team.
When opting for one of our 'print at home gift cards', the PDF copy is saved in your online account.
This can then be accessed and downloaded by navigating to 'My gift cards', ready for printing or forwarding to the recipient.
We hope these details help. Our team have also been in touch via email to provide some additional assistance.
Kind regards
Sephora UK Customer Care
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